Register.com Review – One Of The Top Domain Registrars?

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Paul Mahony

3 comments

2019 January 7th at 3:59

register.com-review

Register.com is undoubtedly one of the best-known domain registrar sites on the Internet - which I'm not surprised with such a top-class domain!

It offers a wide range of different features and certainly seems to be one of the most professional providers out there.

But after conducting my Register.com review, does the website deliver the high-class service you'd expect?

Register.com - First Impressions

This website undoubtedly has a slick feel from the moment that you arrive on its landing page. It has a very pleasing appearance, responsiveness and instantly instills a sense of trust in the user.

Register.com review front page

However, one thing I have learned in life is never to judge a book by its cover...

So, how does Register.com actually stack up against the competition?

Well, first of all, Register.com offers quite a lot outside of the field of domain registration. This includes a website builder, hosting, SSL, eCommerce, email and a whole other bunch of marketing services. Once again, this shows real professionalism and shows credibility.

register.com review features

In terms of domain registry, Register.com features several different ways to interact with the website. There is a domain search facility, as well as tonnes of other information regarding their packages.

However, there was one thing that I absolutely couldn't stand about this website.

That is how pushy this website is to get you to buy. When I was searching for domains, the website was automatically placing what I had searched into my shopping cart. Perhaps the website founders believe that this is helpful? However, it felt aggressive and intrusive to me.

Furthermore, the site makes you register before you can see the pricing for the domain (that has already been put in your shopping cart). This is just unnecessary, while it also prevents you from acquiring the information that you actually need.

I'm not the only one either, it turns out that other Register.com reviews felt the same.

register.com review reviews

 
However, once you get over this initial teething trouble, the site does actually offer some robust domain registrar options at competitive prices. There is also a considerable number of top level domain (TLD) and less common extensions available, and the domain checker isn't too bad either. Register.com Review Search

Register.com Pricing

Pricing is critical in the overall assessment of any domain registrar.

To be fair to Register.com, it does actually score quite highly here, although it was disappointing that the pricing for this provider was rather difficult to find out. Once you've managed to navigate through the site and encounter the domain registrar pricing options, though, there is no doubt that they’re incredibly competitive.

All major domains are offered at $5 each, as shown in the table below:

DOMAIN COST
.COM $5
.ORG $5
.NET $5

Register.com does support full domain transfer, and this costs $12 per transfer. The site also makes its $11 cost for domain privacy clear.

Overall, pricing for Register.com is highly affordable. It is just unfortunate that the company makes you jump through hoops in order to find this information.

Overall Evaluation

There are some positive things to say about Register.com. The site offers a wide range of TLDs, and pretty much every extension option imaginable.

register.com review tlds

Register.com is also fully ICANN registered. To explain this briefly, ICANN is a non-profit organization that oversees domain registration. Being ICANN registered means that Register.com can be trusted.

It also has a decent search engine, which does provide accurate information on domains once you have registered for the site. However, it fails to clearly list generic pricing for all of the common web extensions - which is quite ridiculous.

This is surprisingly common in the domain registrar field. However, there should be no reason for an established site such as Register.com to go about business in this fashion. Again, this seems overly 'salesy', and results in a lack of transparency.

Pros

Excellent pricing
A wide variety of options
ICANN accredited registrar

Cons

Pushy sales practices
Annoying front end
Lack of price transparency

Register.com Review - Conclusion

Register.com offers some useful features, and the pricing of its domains is excellent. The site offers a wide variety of features, has been established for quite some time, and is an ICANN accredited registrar.

But I'm afraid that's it for the good stuff.

The disadvantage is that Register.com makes it as difficult as possible to find out any tangible information without first signing up to the site itself. The site expects you to submit your full name, business name, address and contact number before it will tell you how much your domain costs.

Personally, I think this is terrible business practice, and it must turn away so many customers.

I would avoid Register.com simply because the developers have made it so hard to find information that should be readily available. Although its pricing is good, there are too many faults with the overall experience when using Register.com.

Do you agree with my review of Register.com? Let me know in the comments below.


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Paul Mahony

Paul joined the Hosting.Review team right from the start as a content writer and marketer. He was the person responsible for establishing a trademark for in-depth web hosting evaluation and superb review articles. Before joining Hosting.Review, Paul was working on various projects as a freelancer. Paul spends his free time reading fantasy books and graphic novels.


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3 comments

Cheryl A picture
Cheryl A

2019 June 11th

Since June 7, 2019, I have been trying to reach Register.com about a domain that is no longer in use and to cancel any and all services for that domain. I tried calling Register.com on Saturday — Register.com states very clearly their hours of operation for Monday thru Friday, and Saturday and Sunday — they were supposed to handle calls until 10:00PM on Saturday, and I called at/around 8:30PM. After going through numerous prompts to filter or focus my customer service needs, I get a recorded message that they’re closed and call back during business hours (and I DID CALL BETWEEN BUSINESS HOURS!!!!).

Since the call didn’t work out, I filled out their online support form and was given a ‘ticket number’ and read that it may take 24 to 48 hours for support to get back in touch with me. When I tried to check back about my ‘support ticket’, there was no ‘support ticket’ opened. So, once again, I filled out another support form, got a ‘ticket number’. It’s been over 48 hours and no one has contacted me. I am beyond aggravated and believe that basically I’m out $38.00 for a domain that is no longer in use and hasn’t been used for several months.

Register.com allows you sign up for services online, but to cancel, you have to call, and then they NEVER answer. Really, I just think and believe its a way to screw people over and out of their money — you know, give the customer the run-around long enough and they’ll give up.

I will NEVER use Register.com’s services again and I certainly will warn everyone to steer clear of doing business with Register.com. Awful customer service. Terrible, nonexistent support. NO communication. Horrible business ethics and practices. Register.com is a ‘loophole thief’.

Anyone who reads this review, my most sincere advice — do business with another company and save yourself the headache and frustration of dealing with and losing money to Register.com.

Run Away picture
Run Away

2019 April 29th

tehy have zero customer service. Their automated renewal process is broken. They have no consolidated their interface so if you buy anything that’s not a standard US domain good luck. I don’t understand how they are in business, I wouldn’t use them if even if they gave their services away for free.

John Fro picture
John Fro

2019 January 22nd

Actually, they charge $38 per year now to renew a domain after the initial purchase. That’s “.com”, which is the basic. Other TLD’s can be a lot more. They still act like a monopoly and make it very difficult to anything once you are locked in.