Does CrashPlan Private Cloud Storage System Impress?


Paul Mahony


2019 January 7th at 3:59


CrashPlan provides a private cloud storage system that is particularly aimed at businesses - providing tools required to backup, restore and protect data on a daily basis.

They are already trusted by over 50,000 companies worldwide, but should your business chose to join the ranks of CrashPlan's subscribers?

What is CrashPlan?

CrashPlan delivers a cloud storage solution and attempts to stand out from the crowd with its backup features. It boasts unlimited backup, which provides it with an edge over many of its rivals.

crashplan review storage

It is common for data to be capped at a certain level when being backed up, but CrashPlan delivers true unlimited backup, which will certainly be welcome for businesses with a large number of files.

However, as is often the case with such things…there is a catch! The system will only let you back up one computer, while rivals will often allow multiple workstations to be effectively backed up.

Although there is no limit on the number of external drives that you back up, the limited workstation aspects of the CrashPlan system will be discouraging for some businesses.

CrashPlan reviews have also noted that this is a particularly user-friendly solution, with the system making it easy for users to advance beyond the initial backup phase.

CrashPlan also delivers decent customer support, although telephone and live chat are only available from 7:00 a.m to 7:00 p.m. U.S. Central Time, and not at all at the weekend currently. Email is monitored on a 24/7 basis, and this is reassuring should you encounter any problems over the weekend.

How Good Is CrashPlan's Backup?

CrashPlan includes a wide variety of online backup features, including continuous functionality, scheduled features, backing up to local drives, an incremental approach to the process, and file compression.

One slightly irritating area is the insistence of CrashPlan to backup based on file location. This forces you to manually tag folders and files during the backup process, taking up valuable time, and making the process slightly more vulnerable to mistakes.

crashplan review settings

However, the quality of file backup and restoration delivered by CrashPlan is excellent, and I found it to be an entirely reliable system.

USB and Firewire can both be utilized for this process, although CrashPlan cannot be used to backup NAS devices. However, the system will backup external drives both rapidly and reliably.

There is also a continuous backup system included with CrashPlan, which can prove very useful for systems requiring continual backing up of data.

Is CrashPlan Safe?

The CrashPlan system adopts advanced encryption standards in order to protect your data, with this process taking place before the files even leave your computer. This encryption uses the 256-bit encryption standard, which has helped CrashPlan to keep data safe.

There has been no known infiltration of the CrashPlan system, and the chances of a brute force crack of the encryption keys is unlikely to the point of being non-existent.

CrashPlan holds on to encryption keys by default, preventing you from forgetting them. But it does also technically leave your data vulnerable to malicious employees, so it is probably recommended to include your own encryption before you sign up for their services.

CrashPlan maintains 24/7 surveillance of files and facilities in order to ensure that your files are safe, with backup systems and extensive failsafe measure built in. And CrashPlan also supports versioning, which is considered a valuable form of protection against ransomware.

Based on my CrashPlan review, I can heartily recommend the security of its system.

CrashPlan Pricing

CrashPlan has a relatively straightforward payment plan.

crashplan review pricing

The site offers all users a free month to become accustomed to the system, and charges $10 on a monthly basis after this initial period expires.

You can also scale your business via a flat monthly per device, while there are no penalties for cancellation.


Unlimited backup
Decent price structure
Strong user-interface
Lots of options available


No backing up by file type
One computer only supported
Speeds were a little slow

CrashPlan Review Summary

CrashPlan certainly has its fair share of strengths, but also a few annoying weaknesses as well.

The speed of backing up files was quite frustrating, while the unlimited backup capacity on offer isn't showcased to its full extent - owing to the inability of the system to backup by file type.

With that being said though, this is certainly an affordable system and offers excellent value for money - I would certainly recommend CrashPlan for small business owners.

Paul Mahony

Paul joined the Hosting.Review team right from the start as a content writer and marketer. He was the person responsible for establishing a trademark for in-depth web hosting evaluation and superb review articles. Before joining Hosting.Review, Paul was working on various projects as a freelancer. Paul spends his free time reading fantasy books and graphic novels.

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Leave a Comment


Lex picture

2019 July 8th

After almost 5 years of backup (and the money that goes with it, of course), they’ve deleted 10Tb of data, because of a service that is really not intuitive. They must think that everybody read every little line on their website during their weekends…

There is an option on their app that says « Remove deleted data files : Never », well that does not really work. They should update the text with an « unless this and unless that… and still we might invent new rules that will get your data deleted because we don’t really care ». I got an answer from an employee for that : “The “remove deleted files” setting refers to files that have been deleted from your computer, not to files that have been removed from the file selection.” (My fault, I should have guessed that…!!!).

They don’t care a bit, you’ve just lost a huge amount of work and their only answer is “sorry next time you should read this and that on our website…

Not to speak of the restoration that is incredibly slow and a software that bugs all the time. Mediocre service!

Well, at least since everything as been deleted, no hesitation to leave now!

Kathryn Douglass picture
Kathryn Douglass

2019 May 23rd

I have used Crashplan for Small Business for many years. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders.
Both my company’s financial data and our personal data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. Apparently they sent this information out in a “newsletter” to their business clients in Mid April, and implemented the change on May 1.
We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. The company made this change to a live system, had no backout plan and no recovery path for the data they deleted without our knowledge or permission. We lost 10 years of data. Absolutely devastating. The customer trust has been breached, but their attorneys claim that we didn’t have a “contract”. This is unbelievable on so many levels, and my guess is that most business clients do not realize that this is happening or that their data is missing until they go to recovery and find it gone.
I have spent hours on the phone with their technical support management, and they have no solution. Their attorneys say we didn’t have a “contract” and they can make any changes they choose.

Kathryn Douglass
Managing Partner
WIllowTree Advisors, LLC.

    M.R. Paxson

    2019 June 28th

    Thank you for taking the time to post about your experience with CrashPlan. I was just about to sign up with them, but then read your post. This is outrageous. I am absolutely certain there is a contract that has been violated, if not in writing, certainly implied when they took your money promising backup services. I will not use this service for my business and hope that the message gets out warning others. Don´t these people realize that their only real product is data security? I hope that this horrible failure costs them greatly.