Sync.com Review – Is This The New Champion?

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Paul Mahony

6 comments

2019 January 7th at 3:59

Sync.com is another cloud provider that promises to store your files, providing access wherever you are in the world, and securing them from hackers.

This site is intended to be a direct rival to Dropbox - a wildly popular cloud storage platform. But is it as good? Or maybe it's even better?

In this Sync.com review, we'll find out.

What is Sync.com?

During my Sync.com review, it became obvious to me that this is one of the most feature-packed cloud solutions available on the market.

You can upload a lot of data with the subscription plans included with the software - with the maximum quantity being a huge 2TB for the standard premium package. Although this is elevated to a massive 10TB per user with Business Pro Advanced.

One of the interesting innovations with Sync.com is the ability to upload 40GB of content to data centers, which is accessed via a downloadable desktop client, web browser, or mobile device. This helps prevent any problems with the corruption of data.

I was a little disappointed that there was no Sync.com Linux option on offer though. At the time of writing, desktop compatibility is limited to standard Windows and Mac options, but hopefully Linux support will be built into the software in the future.

As it should be, Sync.com has prioritized security as much as possible.

sync.com review security

Sync's security measures prevent even employees of the company from reading files: unless they are provided with the encryption key, which you have the access to.

This safety first approach is certainly welcome, in my opinion.

Sync.com Features and User Interface

I found Sync.com to have a particularly user-friendly interface. When installing the client on your desktop, you also gain instant access to a taskbar icon.

Synchronization happens very intuitively and naturally, with minimal user input required.

sync.com review interface

The file sharing and syncing system included with this solution is pretty much second to none. The web interface works incredibly well, making it easy to both secure and share files.

I particularly liked the feature which allows you to customize permissions for different users; once again the emphasis is on security.

The speed of the syncing and files access with Sync.com is also highly impressive. I’m not sure that I’ve used a more stable or rapid system.

I had no problems with access or crashes while conducting my Sync.com review; I have to say - the software on this platform is absolutely great.

Customer service is also highly responsive, with support hours from 8 AM to 8 PM on weekdays (USA East Coast time). They provide an emergency service, and there is a web-based chat service as well. It would be much better is it was 24/7, but it's still quite solid.

I found that customer support responded very rapidly to email inquiries, while pro subscribers are afforded priority support over non-paying subscribers, which seems fairly reasonable.

Overall, after extensive testing, Sync.com hardly puts a foot wrong. There are some things that could be improved, but there isn't that much.

Is Sync Safe?

As mentioned previously, Sync.com performs really well with regard to safety and security. Utilizing the 256-bit AES and data transmissions standards, the platform also applies measures to prevent online snooping.

sync.com review safety

2048-bit RSA is used in the protection of encryption keys, while data centers associated with Sync.com have no known history of security breaches.

S0C-1 certification and RAID architecture also mean that total data loss is virtually impossible.

While zero-knowledge security ensures that the system is extremely safe from a hacking perspective, it does place an responsibility on its users to remember their own passwords.

So I strongly suggest using a password management system when using the Sync.com system. Combine that with two-factor authentication that's built in, and you get a particularly secure platform.

Sync vs Dropbox

Sync is definitely a viable contender and an interesting alternative to Dropbox.

One difference worth noting is that Sync.com subscriptions are cheaper than those to Dropbox. That's $8 for Sync, compared to $9.99 for Dropbox Premium.

Also, I personally felt that the Sync.com system is nearly as slick the Dropbox client. While Dropbox has pretty much the best user interface out there, Sync.com is very close to them.

There is some difference in the features included in the two programs, and both have their own strengths and weaknesses. Each user's needs differ, so I strongly suggest visiting both of those platforms and seeing if they offer what you're looking for.

The winner of Sync vs Dropbox boils down to what you prefer: Dropbox really concentrates on delivering a user-friendly and speedy system, while I must say that Sync is a little bit more feature-packed.

Sync Pricing

There are three premium packages available for Sync.com, these are summarized in the table below:

Business Pro Business Solo Business Advanced
Price Per Month $5 per user $8 total $15 per user
Minimum Users 2 1 2
Maximum Storage 1TB 2TB 10TB per user
Live Chat No No Yes
Manage User Passwords Yes No Yes

It must be said that the pricing for Sync is quite reasonable, particularly considering how impressive the overall user experience is.

One downside of the packages, though, is that you have to sign up for a year; there are no monthly options available. So if you stick with Sync.com, you stick for a while.

So far, considering everything I've seen during my Sync.com review, this is undoubtedly a very good cloud storage system. But let's take a look at some pros and cons, shall we?

Pros

Fantastic interface and customer experience
Good security measures
No upload limit on files

Cons

No monthly plans
A limited number of tools, no third-party tools

Sync.com Review Summary

Sync.com absolutely deserves to be regarded as a great cloud storage provider. The usability of the service is absolutely brilliant, while the zero-knowledge capabilities and commitment to usability are definitely admirable.

There are a couple of minor complaints with Sync.com, which include its lack of productivity tools and lack of a monthly plan. Sync.com does the basics very, very right. But it could go even further.

Overall, I rate Sync.com quite highly, and can definitely recommend it to enterprise consumers.


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Paul Mahony

Paul joined the Hosting.Review team right from the start as a content writer and marketer. He was the person responsible for establishing a trademark for in-depth web hosting evaluation and superb review articles. Before joining Hosting.Review, Paul was working on various projects as a freelancer. Paul spends his free time reading fantasy books and graphic novels.


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6 comments

Ghastly intrusive programme that I cannot get rid of picture
Ghastly intrusive programme that I cannot get rid of

2019 June 11th

I had never heard of this and yet whenever I try to surf the web and visit pages such as The Daily Express or the Mirror online, sfter about ten seconds the page is blocked and all I see is this
https://www.sync.com/cookiesyncendpoint?biddername=1&key=4C0DDEE7-0FAE-4762-B078-B499654D7986

I tried contacting them but have been ignored. Why have they hacked my computer? It started with just one site but is slowly speading to other sites. I have done a cleaning, restarted my Mac, blocked cookies and still I get this page every time.

Wanderer2020 picture
Wanderer2020

2019 May 11th

I’ve been using sync.com for at least four years now. I was tired of having to manage privacy software for my files stored in Dropbox. I feel much more confident with Sync’s privacy safeguards. And even though Sync isn’t as intuitive as Dropbox, it doesn’t require you being tech savvy to use. What I dislike about sync is two things: (1) the syncing can be glitchy; sometimes syncing stops on one of my devices for no reason I can find (even after contacting support). But Dropbox synced virtually flawlessly every time. (2) syncing on sync.com can be painfully slow. I dread having to upload anything to their servers OR having to download a file out of the vault to my computer (forget about doing this to my phone). But until a competitor comes up with a similarly pro-privacy (including same company-knows-nothing protections sync.com offers), strong encryption, affordable storage option, sync seems to me to be the best available.

Baby Face picture
Baby Face

2019 March 10th

“Sync throttles your upload/download speed to 5mbps.” I can vouch for this. I’ve been testing the sync.com and their upload/download speeds are not the best. At what point, I uploaded some documents to our account only to find out some of the documents failed to downlad on his end by stalling in the middle of the download transfer. Also the download option doesn’t always work. When you click on it, nothing happens. The only approach that seems to work is only when you click into the file and select download from there. It then downloads the file twice since it surprisingly registered your first attempt prior to clicking into the file but did not execute the download. It seems there some bugs with this service. I have not contacted their support but from the reviews seems that’s a problem too.

    seba

    2019 April 24th

    my mobile apps & androids for google play & facebook not available

Sherri Canjar picture
Sherri Canjar

2019 March 2nd

Run, don’t walk. Do not go near this vendor.
Their tech support is terrible and is unable to fix the most basic of problems.
The feature set is limited to the point where you are in danger of accidentally deleting your files at every turn.
The app has no basic version management features so it happily overwrites your hard drives, deleting anything in it’s way. The real nightmare is if you have files across several machines. When it synchronizes, it deletes everything.
I was never able to find an upload only or download only feature. This means that you have to shut off all of your desktops and cell phone save the one you are working on, then you have to baby sit it.
Sync does not allow you to view all file types in the browser. I am a photographer, so this means I cannot see 500 gigs of raw images. Imagine the fun I have trying to find pictures for someone in 15 years worth of images.
I have decided to switch providers and have now run into a huge problem. Sync throttles your upload/download speed to 5mbps. This means that it will take most of this year for me to download everything and get my images transferred to a competent provider.
Seriously, run, don’t walk. I am not sure how this company has any customers at all.

Steve Stats picture
Steve Stats

2019 January 29th

Here is the experience I had with sync.com. You make your own conclusions!

On Thu, Jan 24, 2019 at 8:22 AM EST, wrote:
——–

Customer wrote:

I Just bought 4TB of space and tried to use the “copy to vault ” feature from the windows context menu to upload a 2.7TB file. It failed multiple times to upload even a single byte. It also seems to have a problem with filenames for some items making it unusable for me. Please see report below and advise
Thanks

sync-vault-report-0124-081050.txt Modified on 1/24/19, 8:02 AM

== Summary ==

Successfully uploaded 0 file
Failed to upload (or verify) 327873 files
Excluded 517 items due to incompatible names

== Excluded Items ==

F:/ALL/AC/backups/my laptop s 9 15 07/Documents/desktop.ini
F:/ALL/AC/backups/my laptop s 9 15 07/Documents/Thumbs.db
F:/ALL/AC/backups/my laptop s 9 15 07/KC/Thumbs.db…………………………………..AND MORE

On Thu, Jan 24, 2019 at 10:03 AM EST, Sync Help wrote:
Hi xxxx
Thank you for contacting us.

Based on the Vault report the files failed due to incompatible characters.
For a list see: https://www.sync.com/help/why-arent-certain-files-on-my-computer-syncing/

Let us know if you have further questions.

On Thu, Jan 24, 2019 at 11:22 AM EST, wrote:

HOW ABOUT THIS PART???? ( Failed to upload (or verify) 327873 files )

Are you going to ignore this part of my question??

And also, are you suggesting that I rename 517 files? how come I can upload those files to dropbox and other cloud services but not on yours?

On Thu, Jan 24, 2019 at 11:47 AM EST, Sync Help wrote:
Hi xxxx,

For the files that failed to upload and were not excluded, we’ll need you to try and upload one of these using the right-click option as a test. Once done and if not confidential, send us the report to let us know if it was successful.

> And also, are you suggesting that I rename 517 files? how come I can upload those files to dropbox and other cloud services but not on yours?

For us to further investigate, we will need a copy of the Sync logs from your computer. Here’s how:
1. Click on the Sync icon from the Windows System Tray (bottom-right corner of the screen)
2. Select Preferences
3. From the Options tab, go to Report Errors to Server and click on send now
Let us know once the logs have been sent.

Thanks,

{#HS:762096171-183510#}
On Tue, Jan 29, 2019 at 9:13 AM EST, [email protected]> wrote:

Upon further investigation I find that “excluded” files have mostly .db and .ini extensions (index files from previous storage solutions) but some have .doc and .xlsx extensions. Some files also have titles in a different languages. The files that fail (ALL of the files that are not excluded FAIL!) they fail with a “absent from cloud” error. I tried to upload individually one of the files that failed and it uploaded just fine by itself. The same file does not upload when uploaded as part of the folder

So to conclude here is an overview.

1. I bought $180.00 / 4TB worth of space on a yearly subscription

2. I can use a few GB of it without problems (all files upload regardless of extensions or filenames or any other errors)

3. When I try to use a bigger part of my storage by uploading a 2 TB folder I manage to upload 0GB. So Im basically forced to only use a minuscule percentage of what I paid for. Approximately the same space I could have for free

4. I wasted my time googling for help and writing useless emails to you.

5. I do not have a phone number to call for support and have to wait for a non-productive, generic, worthless reply every 24hrs

6. All those files/folders are or have been on Dropbox and BackBlaze and also my synology server without a problem and yet your service somehow rejects them.

7. You advertise your service as a secure solution and yet in order to get any help _which I doubt I will_ I’m supposed to hand you over my computer logs (before I’m even provided the option to view them!). The logs generated from your software somehow isn’t enough. (those are private too by the way). I don’t really have anything to hide but also do not appreciate someone reading the title on my wedding photos or my real estate transactions or various other PRIVATE labeled files/titles

8. I will try to address these issues in the same blogs that made me waist my time and convinced me to buy this service in an effort to warn others.

9. I’m not sure if you have another solution that does not involve me handing you over my files and computer, and be subjected to useless emails back and forth but if you do, it’s not obvious to me at all!

I’m also not sure if you see my point here but I don’t think I can use your service. I WOULD LIKE TO CANCEL MY SUBSCRIPTION AND BE REFUNDED.

Regards

xxxxxxxxxxx

Hi,

We are sorry to hear you wish to go and appreciate the feedback given.

To cancel the account, you must do so from within the web panel by following the steps here:
https://www.sync.com/help/account-and-billing/#accountcancel

Once completed, the refund will then be processed automatically by the Billing Team.

Let us know if you have any questions.

Thanks,

Karen
Sync Support Team
Sync.com

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