Review B12

Overall Rating:
User friendly

No, we're not here to talk about nutrients! B12 isn't just the name of a vitamin, it's also a unique, artificial intelligence (AI) powered website builder and hosting service.

B12 Review Landing Page

But is this service a gimmick or does it really allow you to build a functional website in 60 seconds, as its website claims? Find out in my B12 website builder review.

Straightforward to Set Up

Signing up to B12 is easy. This is one of the most user-friendly website builders I've used. A free plan is available, so I justed clicked 'Get Started' to open the site creation wizard.

B12 Review Load Previous Website

It asked me for information such as:

  • An old website address
  • Social media profiles 
  • Website category
  • Brand personality tags
B12 Review Brand Tags

After that, I selected a site theme and customized it with my own font and color palette. The final stage was to schedule a call with a design consultant to discuss my new website. 

B12 Review Design Consultants

AI Designed with Human Assistance

With B12, a lot of the design work is done for you before you begin editing your site: After you've given the AI assistant your information, it automatically imports site content for you to use. A human designer then checks the robot's work before handing over the controls to you.

In my case, the AI did a good job of finding appropriate information for my B12 website.

An Intuitive Interface

AI doesn't make the entire site for you so, once it's finished finding content, you can modify the site yourself. I am pleased to report that the editor was simple to get to grips with.

B12 Review Interface

However, it felt underpowered compared to alternatives such as Wix. Disappointingly, you have to pay for a lot of add-ons that normally come standard, like video uploads. So, the vision of your dream site may very quickly be shattered by a paywall.

Responsive Customer Support

The free plan doesn't include customer support but all paid packages include live chat assistance. I tested this service and received quick responses from support staff.

However, as other users have reported, they were more interested in selling me upgrades rather than addressing technical issues.

B12 Pricing

B12 offers five different plans, ranging from free to $249/month. Each paid plan also requires an unlisted one-off set up fee and includes unlimited storage and bandwidth.

B12 Review Plan Pricing

B12 Plans in More Detail

Let's look at how those plans stack up against one another:

FreeGet OnlineGet IntegratedGet FoundGet Found Pro
Disk SpaceLimitedUnlimitedUnlimitedUnlimitedUnlimited
SupportNoneLive ChatLive Chat and PhoneLive Chat and PhoneLive Chat and Phone
SSL Included?YesYesYesYesYes
Third Party AppsNoNoYesYesYes

The $29/month Get Online package offers the best value as it includes unlimited bandwidth and storage. It's a shame it doesn't come with phone support, though.

And comparing the pricing to the competition, well - B12 is expensive. Very expensive. And while there's a free plan, you'll have to pay if you're serious about your website.

B12 Website Builder Review: Performance

I tested my B12 site load speed using Bitcatcha.

B12 Review Performance

Results were acceptable in the USA but disappointingly slow for visitors located in Asia.

Final Thoughts

I was impressed by the efficiency of B12's website designer but felt let down by the premiums charged for features that are free with alternative website building services.

Putting everything together - B12 website builder is simply too expensive. You can much more for the same money - and quite frankly, you should.

Although I didn't experience problems, other B12 reviews have mentioned serious customer service issues. I, therefore, recommend testing the free B12 plan before signing up to a premium contract.

What do you think? Post your own B12 reviews below!

B12 User Reviews

  1. Dennis picture Dennis
    2019 July 8th
    Performance Pricing User friendly Support Features

    I used B12 to set up my website. They made the process super easy and I am happy with the result. I am now working with them on my SEO!

  2. Jeb Thomas picture Jeb Thomas
    2019 June 13th
    Performance Pricing User friendly Support Features

    Don’t go with this company. They will sell you on ‘AI’ technology and in-house designers who charge hourly and deliver total garbage. Their designers basically change colors around in pre-existing templates – I could’ve done this in 20 minutes. Yet they wasted 4.5 ‘design’ hours and hundreds of dollars on a generic looking website that would’ve made my company look totally unprofessional. When I asked for a refund, I was told it’s ‘company policy’ NOT to give refunds, which is a smart policy to have when operating a bad service. Customer service requires you schedule 30 minutes vs. just call/email when you really need them. Scam. Do yourself a favor, go to 99designs and get WAY better results.

  3. Tina Davis picture Tina Davis
    2019 May 12th
    Performance Pricing User friendly Support Features

    This has to be the WORST company ever. Horrible customer service, they take days before the reply to you and still do not address the issue. I originally was on the free plan and recently went to my site to do some updates to realized Free subscription was no longer available. I never received an email regarding the changes and now their forcing to pay. I already have a domain name and don’t need to purchase their plan. Buyer beware.

  4. Fred Corson picture Fred Corson
    2019 April 12th
    Performance Pricing User friendly Support Features

    Unresponsive. No customer service. You cannot call to speak to someone. Did not fulfill what I was sold. Website no better than one I could build on a free drag & drop web creator. Totally unsatisfied and I never should have wasted my $. I put at least a $1,000.00 into web development & hosting for six months. Don’t waste your time or $!!!

Get new blog posts by email: