Dinahosting is one of the most popular Spanish hosting providers. Established in 2001, it currently has around 140,000 users - most of them from Spain and bordering regions. The host is well trusted by most of them and has a very good reputation. In this Dinahosting review, I am going to see whether that reputation is well deserved. This review of the host's customer support, ease of use and performance is going to compare it to its competitors, both in Spain and all over the world.
- Shared web hosting
- Cloud hosting
- VPS hosting
- Dedicated hosting
- Reseller hosting
- Domain names
Dinahosting is a one stop shop for most things hosting. With a wide array of services, this provider offers plans for both Internet beginners, big experienced corporations and everyone in between. This kind of a solution means that an emerging web specialist may go from a regular website user to a big business owner without once leaving the company. This kind of an infrastructure helps Dinahosting to retain a big and loyal customer base.
That customer base also benefits from some cool features. These are the things that make Dinahosting special:
The world is going mobile - Dinahosting knows that very well. Android and iOS users are able to download a mobile Dinahosting application. It helps the users to access and manage their hosting account - wherever they are.
As a corporation, Dinahosting is trying to be as responsible as possible. Efficient usage of energy means that the host's servers affect the planet as little as it is possible. Dinahosting also hires some people with disabilities and attempt to integrate them into the job market. It is also worth noticing that the host has given out nearly 1,000 loans on Kiva - a platform that helps to fund the works of low-income entrepreneurs. With all those things combined, you know that by choosing Dinahosting, you choose a socially responsible company.
It is common for the world's biggest providers to have a 24/7 customer support line, so they can help their clients all over the world. Despite working mostly for Spain, Dinahosting has a chat and phone service and they both for the entire day. If there are any problems with your website, you may get them solved easily.
Dinahosting offers ease of access and advanced customer support. The company appears to want hosting to be accessible for everyone. In order to see if it is also fast and reliable, I picked up a shared hosting plan. It is exactly what we are going to be testing here in this Dinahosting review.
What's included in Dinahosting packages?
There are three packages to choose from. However, one of them is tailored for email - so that leaves 2 web hosting plans currently available.
- Basic - a plan with 3GB of disk space and limited bandwidth
- Advanced - a higher-level plan with unlimited bandwidth as well as unlimited FTP and email accounts.
|Disk space limit||3GB||7GB|
|How many domains allowed||1||1|
|SSD or HDD used in servers||HDD (SSD available as a separate purchase)||HDD (SSD available as a separate purchase)|
|SSL||Supported, included in the package (Let’s Encrypt)||Supported, included in the package (Let’s Encrypt)|
|Anti-DDoS protection||Included (server level)||Included (server level)|
|Anti-malware protection||Included (server level)||Included (server level)|
|Website Builder||Included (CreoWebs)||Included (CreoWebs)|
|Assisted Website Transfer||Free (for basic files, may require further payment)||Free (for basic files, may require further payment)|
|cPanel||Not included||Not included|
|Money back guarantee||30 days||30 days|
|Customer Support||24/7 live chat, phone||24/7 live chat, phone|
|Choice for server location||No||No|
|Free Automated Backups||Yes||Yes|
Now, let's have a look at the prices. Just like many providers, Dinahosting promotes its prices as "monthly". Here, we are going to see what are actual prices you will have to pay in the cart.
Turns out, there are is no such thing as a monthly plan on the 'Advanced' plan. You can either try hosting for 15 days, or purchase plans for 3 months as well as 1, 2, 5 or even 10 years. You have to pay immediately. It is interesting to note, that the promoted "monthly" price for a 1-year plan isn't even the cheapest one available. You get better value when purchasing longer plans. Here are the prices you will have to pay at the checkout for every time period, for each of the plans:
|Payment Period / Plan||Basic||Advanced|
*The promoted 'discount' prices in the homepage (€4.50 for 'Basic', €9.90 for 'Advanced')
**Prices here have VAT included - you may have different charges applied, depending on your location.
The evaluation of every hosting provider, Dinahosting as well, begins with an evaluation of the plans available. The biggest talking point here is the amount of space provided. 3GB in a 'Basic' plan may be justified as many websites take up even less. However, a 'Professional' plan should have more than 6GB available. For example, SiteGround has 3 plans which offer 10, 20 and 30GB of space respectively. In my earlier review, I blasted them because I thought that was too little. Clearly, their offer is way superior to the one of Dinahosting.
You can upgrade your 'Professional' plan to have 20GB of space. Just be wary that financially, it's anything but a smart decision:
It's pretty obvious that this shouldn't be acceptable in any year that starts with "2". 3-6 GB of storage is enough for most websites. However, effectively punishing your own users for exceeding that limit is an example of bad management.
Aside from the obvious storage space flaw, Dinahosting offers fairly regular packages. With some security protection, a website builder, a handful of auto-installer scripts and free backups, you get a decent option. Later, we will test how it performs.
There any multiple lengths of packages you can pick. To begin with, you can have a 15-day trial that is free and by the end of the period, you won't get charged. Then, you may choose from plans ranging from 1-3 months to 10 years.
It is typical to see, that the promoted discount prices are only valid when paying for a long in advance. You will pay more when picking a shorter plan and less when choosing a longer one. For example: 'Professional' plan is €9.90 per month when purchasing hosting for 1 year. However, it is €5 a month when you buy for 10 years. That is even cheaper than the promotional price on the host's homepage.
When the package runs out, you will have to pay monthly renewal fees. That means you will be charged every month instead of paying for the entire period in advance. These fees are bigger than the introductory prices: you will have to pay €5.45 and €11.98 for 'Basic' and 'Advanced' plans respectively.
Dinahosting Customer Service
DinaHosting provides 24/7 support to all of its clients. Being one of the biggest hosting providers in Spain, this company does a lot to ensure that its clients get the answers they need. There are two main ways to contact the support team and I am now going to test them. This is what they are:
- Live Chat
This is how they've done:
Phone Service Evaluation
At first, I decided to do an analysis of Dinahosting phone support. Unlike many other providers, this host's phone service doesn't have an interactive menu. You are immediately connected to an agent who then tries to solve your issue. It is really a matter of what you think is best. With a menu, you can narrow down your issue enough so the agent you talk to is knowledgeable in it. On the other hand, waiting for a minute or two just to select something can be very frustrating. That being said, Dinahosting phone service wait times are great. No interactive menu means that I was connected to an agent less than 10 seconds after making a call. This is the best result so far.
Chat service representatives were good as well. They attempted to help me as much as they could. However, the call quality was not good and we were unable to hear one another very well. That could've been an error from my end as well, so that won't affect my grade.
Overall, I must say that Dinahosting phone support was very simple but really good. It is definitely a great choice for people who prefer phone support service.
Chat Service Evaluation
Live chat support is becoming more and more popular. There is a good reason for that - after all, it's a service which allows to quickly solve various problems. This is why I tested it for various things. First up, I wanted to see what would the wait times be. When it took only 10 seconds for a Dinahosting agent to pick up a phone call, I was expecting comparable results here as well. Then, I wanted to test their knowledge: both in the technical things and the English language. Finally, I needed to see what are they like as people and will they help and console me even in the worst of situations. In order to do that, I set up around 10 chats. This is how Dinahosting did during them:
The wait times were virtually nonexistent as well. Every time it took less than 30 seconds for me to be connected to an agent. Some of them spoke perfect English, some did not. There is a problem here: a hosting provider with an English webpage can't provide customer support agents which would be fluent in that language. Props to Iván though - I've had numerous chats with him and while he doesn't speak English, he had no problems communicating with me and explaining me the issues. I've had a series of problems - both serious and fake, and one way or another, Dinahosting agents found a way of helping me out. So this is a plea to any of Dinahosting executives if they find themselves reading what I'm saying - make sure your agents can speak the languages of your website. It's a simple thing but it needs to happen.
Although not everything is bad here. Here is an example of one of the chats I've had with Iván.
I got reconnected with an agent I spoke to just an hour ago, as Dinahosting support assumed I was having the same problem and wanted to speak to the same agent. It may be a very small thing but this detail made me feel like there was an entire support team ready to help me. Pretty good.
To sum it up, Dinahosting chat support has many good ideas but needs serious improvement. They solved most of the problems I've had and were helpful along the way. Although the obvious language barriers have made my entire experience more difficult than it should've been.
First Impressions During and After the Purchase
Dinahosting accepts credit cards, PayPal and a bank transfer. This array of options is probably enough for most of the users, although it would've been interesting to see the host allow payments via Bitcoin.
In terms of upselling, you are given a fair amount of upgrades to choose from. It is nice to see that none of them are preselected for you:
The payment process was fairly simple but since the registration did not happen from Spain, I was required to send in a copy of my ID. That was a very simple process and it took less than half an hour to be granted access. When that happened, I was finally able to see the panel:
Instead of using cPanel, Dinahosting attempt to recreate a desktop experience with their own, custom-made panel. It is very unique, nothing like I've ever seen before. It even has some HTML5 games!
It is a shame that a panel this unique doesn't perform well. The loading times are quite long, the overall performance isn't good either. Even though using it is a very interesting experience, I think it would've been better if the panel was a little bit more simple. Not to mention I required one extra live chat just to get the panel translated for me! Quite frustrating, isn't it?
So far, Dinahosting has been quite interesting. An interesting customer service pairs up with a very exciting new panel to make a provider definitely worth some attention. Regardless of that, low disk space and a high price are two problems that may put many of the users off. In order to get a serious verdict, it is time to check probably the most important thing in this Dinahosting review. That, of course, is performance.
Here are the things I will put to the test:
- Host’s speed during low upkeep
- Host’s speed with a website created with aa Dinahosting website builder
- Server’s overall uptime
- Anti-theft security evaluation
The tests you will see here will be ongoing for several months. The review will get constant updates based on the latest results.
IMPORTANT NOTICE - the results you will see below are never 100% right. They only show the tendencies of various hosts. After some testing, we have selected Bitcatcha as our go-to response time measuring tool. 10 tests in quick succession have been made - what we post here are the average results.
Host Speed During Low Upkeep
An HTML website is a good way to test the peak performance of hosting provider. A simple website made up of around 30 lines of code is going to yield probably the highest possible results. Here is a website that I made:
This is what the Bitcatcha tool has to say about it:
Pretty decent but not really good. United States (East) server was barely responsive. After checking it with some other hosts, it appears that a problem may be on Bitcatcha's side. All of the other servers respond fairly well - Europe is very quick, other regions are fairly decent. It could be improved but it's not bad.
Host Speed With Dinahosting Website Builder
A website builder takes up considerably more resources than an HTML website. This is why this test was bound to deliver lower results. The real question was - just how much lower will they be? In order to test that, I set up a website using a Spanish CreoWebs website builder. Here it is:
Decent in Europe, reputable everywhere else - it's the same for Dinahosting here. The website is clearly doing worse than in the HTML test but that was to be expected. Overall, a decent showing from Dinahosting but it could've been better.
Server Overall Uptime
NOTE - This part of the review is going to get constant updates to better reflect on the performance of Dinahosting.
Anti-Theft Protection Evaluation
Security is an important part of every web service. This is what I am going to test here - by using two methods I attempt to either guess or steal my own password.
For the first test, I logged out of my account, cleared the browser cache and changed my IP. Then, I attempted to simulate a brute-force break-in. That meant writing my password wrong for 20 times and eventually guessing it right on my 21st attempt.
After doing so, I've been notified with this message.
I have been blocked from my account - plain and simple. I've later attempted to get back to my previous IP and log back in, to no avail. The only proper way to get my account back was to change my password via email. This kind of a security measure is very welcomed. If done properly, it almost completely eliminates a chance of someone logging into your account by guessing the password.
On my second attempt, I contacted Dinahosting live chat to see whether they may give my password away if I pretended to be the rightful owner of this account. Of course, I would provide no serious proof of that actually being true.
Dinahosting customer service didn't fail. I was told that I have to send in my ID to "get my account back". This method works almost all the time because most people who try to hack into your account don't have access to your personal documents.
IMPORTANT - keep your personal documents safe and available only to you. Also, make sure to use different passwords and regularly change them. Very often, one lost email account, one revealed password or one missing document may put all of your accounts in danger.
Dinahosting Review - Conclusion
Dinahosting has some good things going on about it. A unique user panel, 24/7 customer support and good performance in Europe makes this a host worth checking out. Sadly, there are flaws that have to be addressed.
The plans are expensive and don't provide multiple domains or a lot of disk space. The panel, although very interesting, is simply too confusing and slow.
All in all, Dinahosting would greatly benefit from providing more value for the price it currently asks. Yet if money is not a problem for you and you love editing nameservers as well as playing online games at the same time - why not? It's a very small market but I'm glad to know it's an option.
- Customer support agents do their best.
- Reliable performance, no downtimes spotted
- A very unique control panel
- Plans do not offer much, are expensive
- The panel is interesting but it's slow and you have to go on a serious learning curve to master it.
- Customer support agents do their best but some don't speak English.