2019 October 2nd
If you're looking for a reliable hosting service for an affordable price, Domain.com might be one of your options. Offering plans for beginner users as well as large businesses, this hosting provider competes with all-inclusive plans.
Domain.com began as a registrar, but now it grew to a company offering a wide range of services. For this Domain.com review, let's check out its web hosting services and find out if it's worth trying out.
What is Domain.com?
Domain.com, like many other reputable companies in this category, offers a list of services for your website:
- Domain registration
- Web hosting
- VPS hosting
- Managed WordPress hosting
- SSL certificates
- G Suite
- Website builder
This provider is not a newbie - Domain.com is in the field since 2000. Now it states itself as a global force to be reckoned with, regarding web hosting and domain registration services. It claims to provide customers with high-quality services at the best affordable prices.
But the promises are one, and the reality is other. This Domain.com review is to find out how this provider actually performs. Is it really that reliable and full of features?
Stick around with this Domain.com review to find out.
Domain.com has three plans starting from $3.75/mo with Basic and going up to $13.75 for the Ultra with all unlimited features.
All plans offer unlimited disk space and scalable bandwidth, but they differ in other features, allowing you to build smaller or bigger businesses.
Here's an overview of all three Domain.com web hosting plans:
- Basic - $3.75 / month, offers unlimited disk space and 1 domain allowed.
- Deluxe - $6.75 / month, additionally you get unlimited domains allowed, 25 FTP accounts, 250 email accounts.
- Ultra - $13.75 / month, comes with unlimited FTP accounts, and unlimited emails as well as unlimited MySQL databases.
For a subscription period, Domain.com allows choosing from three terms: 12, 24, 36 months. All the cost has to be paid in advance, and there are no shorter periods of 1 month or half-year, so this is not the most comfortable system.
On the other hand, Domain.com has the same price no matter the subscription term and stays the same with the renewals. That reduces the confusion, which often occurs when the provider advertises cheap prices but those are only valid with a very long subscription term and then increases drastically with the renewals.
Although their sales specialist wasn't so reassuring that those prices will stay exactly the same - they keep the freedom to change the renewal prices in accordance to what's in the market at the moment.
Anyway, for a thorough Domain.com review, here are a comparison of plans with their basic features:
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Besides unmetered disk space and scalable bandwidth, there are other features to gain here. A strong advantage with the Domain.com plans is that you get the anti-DDoS and anti-malware protection included with all plans. These are one of the key things, as the safety of your website should be in the core of hosting features.
Another great thing is that Domain.com web hosting includes a free website builder. And it comes with 100+ templates ready to be customized with a drag-and-drop editing tool.
However, not all is so great. There are still some important features missing from the plans. One of them is the SSL certificate. Domain.com claims to provide you with Let's Encrypt but this one is initially free service and isn't the most advanced option...
You will definitely want your visitors to see that safety lock in the address bar when they type in the sensitive data. And of course, Domain.com offers you SSL certificate as a separate product with prices starting at $35.99/yr. That's not too bad, but consider that as one of the extra expenses.
Want to know what else is not included? Backups. And that is a strong drawback. Domain.com does not offer any automatic backup system. So you better learn how to do those backups manually if you don't want to lose part or all the data of your website just because of some unfortunate accident!
And if you already have a website, hopefully, you also have the knowledge and patience to do the transfer as well. Because unfortunately, Domain.com doesn't provide you with assistance for website migration.
Finally, I have to mention that for your website administration you get the vDeck. And that is not the best control panel in matters of intuitiveness and functionality. Many users would rather prefer the cPanel, however, Domain.com offers cPanel only with the VPS or dedicated hosting.
But at least they stick with the regular 30-day money back guarantee. So if you find this provider to be not enough for you within one month, at least you are not losing your money.
Domain.com performs pretty well in matters of response times and overall server uptime. And if you want to provide your users with the best of experience, then you definitely want you hosting company to be reliable in this field.
It's a little surprising that Domain.com still uses HDD servers only and has just one data center located in the USA. Knowing that this provider has almost 20 years of experience, you'd expect it to have advanced hardware system.
But let's look at the response time test results. The average server response time was reported at 0.2s. That is an exceptional response time for any hosting server.
However, in some locations, the situation is not so great.
It gets slower in London, Bangalore, and Sydney, and get as slower than 800ms in Japan. Naturally, with just one server location, Domain.com cannot provide good results all over the world.
As for the overall server uptime, Domain.com promises 99.9% uptime which is a very decent guarantee. Although, calculating that 0.01% of downtime, it translates to almost 45min per month. That might do some damage to your website's traffic, but it is not too bad.
Even though the uptime guarantee is not outstanding, in comparison with other hosting providers, this number is average.
For a hosting company that has been around since the year 2000, it’s going to be completely understandable to have some high expectations from it. Below are some reasons why you should sign up with Domain.com.
Domain.com claims to be one of the top players in the field of hosting services, and with a fantastic response time of 200 ms, nobody will blame you if you believe every single word they say about their quality of service. Of course, you have to keep in mind, that the brilliant performance won't be available locations distant to the U.S.
Variety of platforms for your website
With Domain.com you can easily install website platforms like WordPress, Joomla, Drupal, etc. This allows some flexibility on how you want to work with your website, and it sure makes your website launching a lot more fun.
Strong customer support
24/7 phone or live chat. Also, there is a knowledge base. From what I experienced, chat representatives are friendly and informative, and you get connected right away.
Unmetered disk space
Disk space limitations can seriously hurt the quality of your content, however, this provider doesn't skimp on resources. Your website can take as much space as needed even with the starter package.
Looking at the benefits of subscribing to any of Domain.com’s hosting plans, the next natural thing on your mind would be to decide on a plan quickly. While that is good, I think you should equally pay attention to what this Domain.com review has to say about the disadvantages of signing up with this hosting company.
Manual backups only
That's quite disappointing to work with a provider that doesn't equip you with backups. Sure, you can get used to doing them yourself but that is not the most comfortable option. Especially knowing that there are other providers that offer automatic daily backups included with the hosting plans.
No monthly plans
The shortest possible contract is for one year. And paying all that price in advance might not be the most comfortable situation for people starting off a new business.
No discounts for long term contracts
Although having one price for all periods simplifies the pricing table, with such long subscription terms you'd want to get some discounts. After all, if you subscribe for three years, that makes you a dedicated user.
Unclear plan information
From the very start, you might find it difficult to get all the plan details. The Domain.com website has the basic information, however, it's quite tricky to get the specifics. Things like a money-back guarantee or server location are very difficult to find, not to mention, they don't promise to keep up with what's written (for example the renewal costs).
Domain.com Review - Conclusion
With the 24/7 support and a strong server performance Domain.com web hosting earns a good place among other providers. However, considering the lack of backups and not-so-clear information, this provider can become a tricky one to work with.
Weighing all the pros and cons, I wouldn't say this is a bad hosting option. But before you choose the best for you, I would highly recommend comparing it to other web hosting providers - there just might be a lot more attractive offers.
And if you decide to go with Domain.com provider, please leave your thoughts in the comment section and help possible users to make up their minds!
- Great speed
- All-around support
- Website builder inlcluded
- No automated backups
- No monthly plans
- Unclear plan information