DreamHost Reviews by Users & Experts

Overall Rating:
User friendly

DreamHost knows the hosting business more than most. Established in 1997, it survived the dot-com bubble and is one of the oldest companies still alive and kicking. In fact, that would be an understatement - the company itself says it now hosts over 1.5 million websites and have over 400,000 customers. In this DreamHost review, I am going to see whether their customers are getting their money's worth. Let's find out if the old dog still knows some tricks.

DreamHost Services

  • Shared web hosting
  • Cloud hosting
  • VPS hosting
  • Dedicated hosting
  • Domain names

DreamHost offers nearly every main hosting service available. Some of you may have spotted the lack of Reseller plans. In fact, DreamHost allows you to resell. It simply provides no separate plan for that. Also, in terms of domain names, DreamHost appears to take matters into its own hands. This host is a part of the ICANN Accreditation list and does not rely on other companies in order to get the domains it sells.

It wouldn't be a proper DreamHost review if I didn't include the main features of this provider. Some of them may be the main decision you decide to choose it! So here they are:

97-day Money Back Guarantee

14-day money back guarantee? Meh. 30-day money back guarantee? You’re getting warmer. 45 days? Good. However, DreamHost blows the competition away by offering a 97-day money back guarantee. This shows the confidence the host has in its services - they really believe you will want to stay for long.

100% Uptime Guarantee

DreamHost guarantees that your website will be up at any time. If it’s down, you will be entitled to a compensation. It is 1 day of services worth of money for each hour the servers are down. A clear and simple list of terms and conditions highlights the dedication and transparency of DreamHost.

Free Domain Privacy Protection

With many providers, you have to pay extra to hide personal information tied to your domain. Not with DreamHost, who offers that free of charge. It may be a minor thing but it's good to know that DreamHost hides your personal information.

Free Domain for First Year

In your first 12 months as a DreamHost user, you will not pay anything for your domain. It's a simple, yet a very enjoyable perk. After all, if you're picking hosting, there is a solid chance

What’s included in DreamHost packages?

As you can see, there is only one shared hosting plan available. This may be good because it helps to avoid a lot of confusion. However, some users may not need all the extra features. Those additional perks included in this plan, no doubt, contribute to package’s high price.

This table breaks down the main features of DreamHost shared hosting:

Shared StarterShared Unlimited
Disk space limitUnmeteredUnmetered
Bandwidth limitUnmeteredUnmetered
How many domains allowed1Unlimited
SSD or HDD used in serversSSDSSD
SSLSupported, included in the plan (Let’s Encrypt)
Supported, included in the plan (Let’s Encrypt)
Anti-DDoS protectionNot included
Not included
Anti-malware protectionComes as a separate paid feature
Comes as a separate paid feature
Email accountsPaid upgradeUnlimited (2GB per account limit)
FTP accountsUnlimitedUnlimited
Website BuilderIncludedIncluded
Website Templates10+10+
Assisted Website Transfer$99$99
cPanelNot includedNot included
Auto-installer scripts1818
Money back guarantee97 days97 days
Customer SupportLive chat, email, Twitter.
Live chat, email, Twitter.
Choice for server locationNoNo
Free Automated BackupsYesYes

The prices you've seen above ($2.59 and $7.95 for the two plans respectively) are only valid if you purchase for 1 or 3 years in advance and pay immediately. Here are the prices, should you want to pay monthly:

First Impressions


Unmetered disk space and bandwidth are always good - and DreamHost provides a rather simple-to-understand guide to tell exactly what it means.

Every plan includes an SSL certificate - although it’s a Let’s Encrypt one which is already free of charge. Some may see this as a letdown but such a thing is admirable: security is important and making sure your clients are secure is respectable.

The customer support doesn’t only not have a phone line. It is also not 24/7, with Twitter and live chat being available only 16 hours a day. Considering that many other competitors have live chat available all around the clock, this can be considered a shortcoming.

The malware protection is very simple to install as it’s only a couple clicks away in your dashboard. However, it is paid and costs $3 a month. This is less than most of the other competitors but considering the price, it could be included.


Everything is pretty straightforward. Previously in this DreamHost review, I mentioned how transparent the pricing is - no increases, no tricks,

Since then, a little bit has changed, but not much. Now, you get one price, should you decide to pay monthly, another if you choose a yearly option.

The renewal fees are very simple. After your package runs out, you will be charged the same amount of money for the same period again.

DreamHost Customer Service

Customer support is very important and there is no other way around it. A good client service will help you solve your problems, give you extra knowledge and make your day just a little bit better. It is important to know whether DreamHost fits all of those brackets. This is what this part of the review is going to be.

Right on its website, we can see that DreamHost provides “24/7” support. Also, you can find the channels the host is working on. Here’s what they are:

  • Live Chat
  • Ticket/Email Support

In terms of transparency, it also has to be said that DreamHost includes social media support and does callbacks. However, the social media support mostly just directs you to their email and callbacks have to be paid for - $9.95 per one or $14.95 per month with three callbacks available.

Therefore, we will only do in-depth testing of live chat and ticket/email support. These are the two free and easily accessible forms of customer service.

Ticket/Email Service Evaluation

These two services are merged together because essentially, they are the same thing. For example, if you send in a ticket, you will receive a reply in your email and will be offered an opportunity to continue the conversation there.

In my multiple requests, it took from 10 to 20 hours to get a reply. It is worth noticing, that DreamHost promotes its customer service as “24/7”. With such reply speeds, you can’t really know whether it is true or not. Considering the host’s Twitter support works from 5AM to 10PM, it can be assumed that all of the agents are unavailable for that time period - including the ones working with tickets.

Regardless of that, DreamHost ticket/email support deserves praise. It reacted well to the multiple problems I’ve had and the questions I’ve asked. However, I wish the agents put more effort in their answers. Often I’ve been told a very simple answer or just got directed to one of the DreamHost articles. Those answers have not always been exactly what I needed and often I needed to do a follow up question. Although I’ve definitely had worse - at the end of the day, all of my problems (both real and fake) have been solved. If the service’s speed can be fixed - it’s a decent choice. Here’s hoping DreamHost improves.

Chat Service Evaluation

As usual, here I will be testing three main things - the three main pillars of a good chat support, if you will. First up, I will be looking into wait times. General availability is a very important measure, as there is no use of the chat support if it doesn’t work. Then, I will look into the knowledge of the chat service representatives. It comes without saying, the people on customer support should be knowledgeable and capable of providing expert help.

And finally, it is very important for the people in the chats to be courteous and familiar with the clients. This may come as a small detail but it is very important that a client would leave the chat feeling better than when he started.

With those things in mind, I fired up 10 chats in the various times of the week. Here’s what I found out:

First things first, it has to be said that the live chat is NOT available around the clock. It’s very close to that - the agents are available 7 days a week, 5AM-10PM PST time (Los Angeles, Seattle).

Harsh luck if there are problems with your website slightly later. As we’ve already established, ticket support as well as the social media people either take their time to reply or are not available all the time as well. Regardless of that, when the chat is available, you will have no problem getting some to talk to you. Every time it took less than two minutes to get connected to an agent. That is a great result but I would still like the chat service to be available 24/7. After all, they are only 7 hours short from achieving that. Why not?

For the second evaluation, I tested the knowledge of the agents. Personally, I thought that they have been performing really well. Chat agents are not expected to handle difficult, sometimes even code-heavy issues. That’s what ticket support is for. In terms of explaining the plans or directing me to the right articles, the DreamHost agents had no serious issues.

Finally, it was time to evaluate how did the host’s chat service perform in terms of human contact. I must say, that sometimes it felt like the DreamHost agents wanted to get everything over with and end the chat as soon as possible.

Quick connection time and swift answers add to the image that the chat service agents are expected to go through as many chats as quickly as possible. The agents have been courteous and familiar with my issues but every time, in every chat there was a big sense of hurry. Other than that, it’s been pretty good.

To sum it up, DreamHost chat service has been pretty good. It’s just a shame that it doesn’t work 24/7 and the agents are not expected to spend more than 10 minutes with one client.

First Impressions During and After the Purchase

Initially, it was very simple to enter all the contact information and there were not many upselling attempts.

The setup panel was easy and I didn’t experience any difficulties throughout the sign-up process until the ‘success’ window was shown.

I once again was ‘flagged’ for the authentication process. That means I had to submit the copy of cardholder’s ID and the card itself.

There were no emails sent informing me about this procedure (only internal panel messages)

The account was activated the same day after the ID information has been sent over. I was finally allowed to see the dashboard.

It is quite unusual to see that DreamHost does not support cPanel. Instead, they are using their own panel. It is slightly confusing but the ‘search’ function works perfectly and I was able to do every basic task I wanted.

Instead of cPanel, the host uses its own custom panel. Sadly, it does not perform very well. If you are not used to this specific interface, there will be some serious problems for you to adapt. At least that was the case for me. It felt seriously unintuitive and also had no stock File Manager to easily work with files. If you are used to cPanel or have no experience working with hosting at all, I can't recommend this panel.

Performance Evaluation

By now, before this evaluation has even started, you probably have a rough idea of what DreamHost can offer. It's transparent in its pricing and rules but is also fairly expensive. There is also 24/7 support - and also very little proof of that being true. With all of those things, you can sense that DreamHost lacks that killer edge to really be a great host.

And yet, there is still that one thing which can make this provider a great one. That, of course, is its performance. Which we are going to test now in this DreamHost review. Many things can be forgiven if a provider is quick and reliable - surely, a few days of adjusting can be done if it means years of superior performance. So let's see whether that can be the case.

Here is a list of things I will be testing here:

  • Host’s speed during low upkeep
  • Host’s speed with a website created with DreamHost website builder
  • Server’s overall uptime
  • Anti-theft security evaluation

Host Speed During Low Upkeep

A simple HTML website is arguably the best way to test host's highest possible performance. After all, it's only a few lines of code - so DreamHost should return the best possible results. This simple website was set up:

This is how it performed:

Amazing performance in the US is nothing new - but it is good to see that. On the other hand, a weak performance in Singapore is disappointing. It is more or less a rule than American servers perform badly in either India (Bangalore) or Singapore. This time, it's Singapore. Be aware of that if you expect to have many visitors from that region.

Host Speed With DreamHost Website Builder

This part is going to test two things. First up, I'm going to test how do DreamHost servers deal with increased performance. Then, we are going to find out how optimised the host's website builder really is. This is a website I set up:

This is how it did:

The results are very similar and only slightly lower compared to the HTML website. From this analysis, we can draw a conclusion that the DreamHost website builder is well optimised. Overall grade is being brought down because of the weak performance in Singapore - elsewhere it is not as bad but isn't groundbreaking either.

Server Overall Uptime

Check out the uptime and status of DreamHost by following this link HERE.

NOTE - this part of the review will get constant updates with the newest results.

In order to check the host's overall availability, I set up a WordPress website. Then, I uploaded it to an uptime tool, which not only going to test response times but will also see whether DreamHost has been going offline often.

Here are the results:

That is not ideal. During the testing, there have been only 7 total minutes of downtime - which is practically nothing. However, the overall performance has been rather weak. Response times, averaging at around 700 ms and numerous spikes a day, going up to the entire minute is anything but good. This is a serious concern which needs to be addressed as soon as possible.

Anti-Theft Protection Evaluation

In its own webpage, DreamHost says that it 'takes privacy seriously'. Well then, the final part of this DreamHost review will consist of me testing that. There are two ways for me to check on that. First and foremost, I will attempt to simular a brute-force break in. That means me trying to guess the password of my own account - and eventually getting it right. In part two I will try to lure the account details from customer support without providing any proof of actually being the owner.

I logged out, changed my IP, cleared my cache and guessed my own password incorrectly 20 times. On the 21st I got it right - and logged in with no problem. After contacting customer support, I was told that this was "unusual" and I should've been locked out. Well, I wasn't. However, another interesting thing transpired. DreamHost is one of the few providers who offer a genuine multifactor authentication, using either Google Authenticator or Yubikey. If you are serious about your privacy, this is a great option to have.

This type of security is very good. Usually, people trying to hack into your account have no access to your mobile phone, which often requires an advanced method of authentication as well.

Nonetheless, just to make sure that DreamHost really cares about your security, I've attempted to steal my own account without setting up multifactor authentication. In the live chat, I was quickly told there was no way an agent could give me my details. Instead, I was given a link to a special form which I needed to fill up. Here's how it looks like:

NOTE - use multifactor authentication whenever possible! Don't use repeating and/or simple passwords and regularly change them. This could save your accounts.

DreamHost Review – Conclusion

DreamHost struck me as a company that attempts to make things right. Transparent in pricing and rich in features, it is a provider worth considering. However, there are serious concerns that need attention. Only average performance, an unintuitive panel and no true 24/7 customer support are all very disappointing. Lack of options is also questionable, as you can only choose from one of the plans. It is a very advanced plan, no doubt, but it is no good choice for those who want a basic hosting service for a low price. It's not bad but there are definitely hosts who are better than this.

As it stands now, DreamHost is not your dream host.


  • Unlimited plan. No limits on email addresses, bandwidth or disk space.
  • SSD disks used instead of older HDDs.
  • Free domain privacy protection.
  • Free domain name for the first 12 months.


  • No free malware or DDoS protection included.
  • No cPanel may prove to be problem for some users.
  • Only one plan - and it's quite expensive.
  • No true 24/7 customer support.
  • Rather weak performance.

Leave a Review

  1. host review picture host review
    2018 October 11th
    Performance Pricing User friendly Support Features

    Dotster, Godaddy, Pair. There’s probably a lot longer list but those are the ones I’m familiar with.We just had our site shut down by Bluehost/Sitelock.Turns out they recently moved the site to a different server, the site was hacked right away and they were holding a clean copy of the website for when we paid them. We threatened attouney general and the site was back up in 30 minutes (after waiting 3 days FYI)

  2. Mark picture Mark
    2018 October 5th
    Performance Pricing User friendly Support Features

    Dreamhost is pretty reliable and the cost is not terrible for what you get. But the support sucks. If you need a quick answer forget it. There is no phone support available at all. They have chat support but more often that not the chat window never opens. That leaves you with submitting tickets by email. They claim to give you a response within 24 hours and most of the time they do. But their response is often off topic as if the person responding never actually read your email. I wonder if there is a human responding to emails or if they have a robot giving automated responses based on keywords found in your email. I usually know more about how to fix the issue than their support people. I have never actually had a single one of my issues resolved by support. The invalid security certificate for email is amateurish. We had users who never were able to get email from the server. We had database related issues that went on for weeks without resolution. If you have a problem with Dreamhost you either live with it or you move on.

  3. Don picture Don
    2018 January 3rd
    Performance Pricing User friendly Support Features

    8 dollars the cheapes and for 3 years? What were they thinking? Who’d pay that? With those speeds? As bloody if.

  4. D.M picture D.M
    2017 September 12th
    Performance Pricing User friendly Support Features

    Never had problems with support. Then again, I spend my nights sleeping, not irritating chat services, so why would I care how long it works for? Everything is perfect with the thing except for the fact it has downtimes. plenty, tbf. The review says there was nothing on 7th of July, well my website was down for the entire day then. Clearly shows it wasn’t a data centre problem, but instead a thing that made me extremely angry. Farewell, Dreamhost. You were really good but also very offline.

  5. Luc picture Luc
    2017 September 9th
    Performance Pricing User friendly Support Features

    How are they doing anyway? Out in NameCheap comments everyone slates them for being cheap, here it’s bad cos they are expensive. Who’s doing better for themselves? Two different sides of the coin.

  6. maverick123 picture maverick123
    2017 September 3rd
    Performance Pricing User friendly Support Features

    i would bet money that this negative review happened just so Paul can write that last line looool.

    1. ffs picture ffs
      2017 September 10th

      surely not because of the 700ms response speeds wth 80 second glitches. you’re a genius amongst men

  7. chillmaz picture chillmaz
    2017 September 3rd
    Performance Pricing User friendly Support Features

    O.K but consider this: i have never used cPanel in my life. What then? Is it still “awful” or is the reviewer just so used to one panel, he can’t handle change?

    1. ffs picture ffs
      2017 September 10th

      If your idea of a good panel is a text-based nightmare where you can’t find anything without Googling then sure, hop in. There are plenty other reviews that talk about panel as well. Of course DreamHost is gonna get some stick, cPanel is a golden standard and it WORKS. Besides, in the times of smartphones we are used to menus and icons – this here is completely different. Imagine having a text based smartphone interface. Would you that a person is just “used to Android or iOS”? No. If there is something that works and is popular, there probably is a damn good reason for it.

  8. austin p. picture austin p.
    2017 September 1st
    Performance Pricing User friendly Support Features

    The worst thing about this is the performance. With such prices and gloating, you’d imagine they’d be bang on with their speeds. And here we are and it’s so so meh.

  9. RileyBradford picture RileyBradford
    2017 August 22nd
    Performance Pricing User friendly Support Features

    It’s reliable alright. no downtimes or whatever. But it’s super expensive and support is really weak. Honestly wish I got out more from every dollar I paid…cos this isn’t too good now. It’s good but I think I could have a better provider and spend the money of beer and pizza instead ?

  10. holly picture holly
    2017 August 22nd
    Performance Pricing User friendly Support Features

    Bought it some time ago. Now looking for a provider to replace it and reading the reviews. I think that tells the story. I wish there was a cool story to tell on why i’m leaving like something cool like fireworks and lawsuits haha. But it’s nothing like that. Just…it doesn’t work well. The panels are unintuitive, it’s slow, loads times are stupid sometimes, i thought internet was bad! Many things are good there but in short, it’s just a lukewarm experience and I think I’ll go for someone in the top 3 here instead! 🙂

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