Eco Web Hosting is a hosting provider that operates a server base in the East Midlands, with all shared servers operating on Solid State Drive (SSD) infrastructure. The aim of the company is to provide affordable and high-performance hosting whilst also taking care of the environment.
Let's see if they succeed in this, our Eco Web Hosting review.
What is Eco Web Hosting?
Eco Web Hosting is one of a few hosting companies that take on the challenge of environmental sustainability. The United Kingdom based hosting provider has been around for over 10 years now, after being founded in 2007.
The offerings from Eco Web Hosting are fairly standard. Take a look:
- Shared Web Hosting
- Dedicated Server Hosting
- Domain Services
The main area of focus, when looking at their home page, is clearly the Shared Web Hosting package. So in this review, that's the one we'll be taking a good look at!
Eco Web Hosting claim, on their homepage even, that they are 'Up to 48x Faster than other UK hosts'. A bold claim!
Using state of the art SSD storage on their autoscaling cloud hosting platform, Eco Web Hosting definitely have the hardware to back this up.
But hardware is not the only thing to consider, as we've seen other hosting providers with SSD servers seriously lag behind the competition in terms of performance. So, obviously, things are a little more complex!
Eco Web Hosting Pricing
Eco Web Hosting has 4 shared hosting options. And starting at just £2.99/mo with the Starter plan, it can certainly boast some good prices! However, if you want unlimited bandwidth and disk space, you'll have to fork out £9.99/mo for the Advanced plan.
But if you go ahead and sign up for any plan you will get the first month for just £0.99! Knowing that you have 45 days money-back guarantee, this allows you to try out Eco Web Hosting with no stress.
However, the pricing isn't the cheapest. Compare this to another eco-friendly hosting provider like GreenGeeks, who offer unlimited Bandwidth and Disk Space for just £2.80 per month, and it's looking difficult to recommend Eco Web Hosting for those who need unlimited everything! Unless, of course, the performance beats out the competition. We'll find that out later on!
Eco Web Hosting has a super simple and streamlined purchase process. You have two choices for each plan. Monthly, or annually. That's it. None of this hassle of 1 month, 3 months, 6 months, etc. Clear and concise. Just how it should be!
Here are the prices you'll pay in the cart for each plan:
|Payment Period / Plan||Starter||Standard||Advanced||Reseller|
You'll obviously save money by purchasing the annual plans, and that's true for all of these packages. But how much exactly will you save? I'll show you.
- Starter: 12 months paid monthly = £35.88. Paying annually will save you £5.89
- Standard: 12 months paid monthly = £59.88. Paying annually will save you £9.89
- Advanced: 12 months paid monthly = £119.88. Paying annually will save you £19.89
- Reseller: 12 months paid monthly = £239.88. Paying annually will save you £39.89
So, there you have it! Paying long term saves you up to nearly £40! Only you can decide if it's worth the saving or not!
Eco Web Hosting Features
The plans differ in three main characteristics: disk space, bandwidth, and a number of domains.
Each plan is packed with some really great features. We're talking SSD's, free daily backups, SSL included and more. This is really quite fantastic, as many hosting providers will make it so that their cheapest plan is almost unusable unless you have the most basic of sites. Eco Web Hosting doesn't skimp on features for their cheapest £2.99 Starter plan!
Let's take a look at these 4 plans in some more detail:
|Email Accounts||Unlimited 10GB Mailbox||Unlimited 10GB Mailbox||Unlimited 10GB Mailbox||Unlimited 10GB Mailbox|
|FTP Accounts||1 Account - Unlimited Logins||1 Account - Unlimited Logins||1 Account - Unlimited Logins||1 Account - Unlimited Logins|
|Customer Support||Live chat, tickets, phone, knowledgebase||Live chat, tickets, phone, knowledgebase||Live chat, tickets, phone, knowledgebase||Live chat, tickets, phone, knowledgebase|
|Choice Of Server Location||No - UK Only||No - UK Only||No - UK Only||No - UK Only|
Eco Web Hosting takes things seriously: automated daily backups and website protection are included in all plans. Moreover, you get assisted website transfer for free!
And to create your website, you can use the in-house website builder SuperSite with 6 customizable templates. It's not something outstanding but it's definitely easy to use and allows you to create a site without knowing how to code.
Another thing to notice with Eco Web Hosting is clarity. This is something that is often difficult to find with hosting providers. At Eco Web Hosting, however, it's true to its namesake.
You want to know the difference between the Starter plan and the Standard one? Storage - Bandwidth - Domains. That's it. And Eco Web Hosting shows you that, too. On its site, there is a great comparison page showing exactly the differences between the plans:
Eco Web hosting offers its own custom panel for administration. And this one is actually really easy to use.
The provider does a really nice job here. Everything is clean, flat and modern. Not to mention it's very easy to see what things are. Subdomains are called subdomains. FTP accounts are called FTP accounts, not something vague like 'WebSpace Explorer'. This keeps the customer informed, and allows you, the user, to know exactly what you are doing, all of the time. Good stuff!
Yes, it's not cPanel, and usually, that would be a big downside. There's one hosting provider that doesn't use cPanel but still scores well, and that's our number 1 host: Hostinger. Well, Hostinger, it seems you aren't the only one that can make a good custom panel!
Even the dashboard itself is incredibly intuitive:
There are your domains, you can add what you want, manage what you need, and see all of your support options, account details and invoice all in one side panel. Not to mention, the courses available to purchase, too!
Eco Web Hosting Customer Service
Eco Web Hosting offers plenty of options for customer support: live chat, tickets, knowledge base, phone line for sales, and you can even send an actual mail!
We tested all but one - the post! Since we aren't based in the UK, this one would be costly and time-consuming. There is a good reason that Eco Web Hosting offers postal support, though. The UK uses the postal service. A lot. And plenty of customers will still trust an official letter over an email!
Customer service certainly can make an otherwise great experience feel tiresome or strained, but it also can lift a modest provider into a higher score. Let's find out how seriously Eco Web Hosting takes customer service.
Eco Web Hosting knowledgebase
When you finish your sign-up, you'll be greeted with a knowledgebase page. Surely, it can also be found anytime later on your dashboard.
Quick and handy helpsheets with titles like Getting Started - Email - Cute FTP - Smart FTP. It seems these are exactly what Eco Web Hosting call them - Helpsheets. They aren't incredibly detailed, and they certainly aren't a troubleshooting guide. They are, however, valuable pieces of information for new users!
For the more detailed things, Eco Web Hosting has an extensive knowledgebase:
In this screenshot, you only see 10% of the articles available. And guess what? They are actually good! Quite a few hosting providers are offering these knowledgebases nowadays, but not all of them offer this much information! This is a really smart move from Eco Web Hosting.
They know, that if 90% of the issues customers face are easily resolvable through some guides, then they will have to spend less on customer service agents, and make the customer feel better too, as they can fix things on their own.
Eco Web Hosting email ticket support
Ticket support is usually reserved for real technical issues that need investigation by technicians. Not always, though. Take a look below, you can see that in the Priority selection, there are 4 options:
- I've got a general question or inquiry (P4 - Low Priority)
- I can't figure something out and I need some help (P3 - Standard Priority)
- Something is broken but my service is operational (P2 - High Priority)
- My service is down (P1 - Critical)
I chose the P3 option, as I felt that best described my issue. Okay, I knew exactly where to set up redirects, since the control panel is so clear and well designed. The purpose of this was testing the response time and accuracy of the answer. So, let's see how they did:
Well, they did pretty fantastically! In less than an hour, I had my answer. It was polite, professional and concise. Can't ask for more than that for a priority 3 ticket!
Eco Web Hosting live chat
Eco Web Hosting live chat is only available for members that have an account, and even then it seems to just be available whenever it wants. For instance, I'm writing this at 7:30 am GMT and there is no live chat available. Other times I've connected at midnight. It seems to be hit or miss.
Live chat support should be something that is constantly available for a quick fix to a minor issue or simply to answer some questions. With Eco Web Hosting, however, it doesn't seem to be that way.
With that said, when the chat does connect, it's always very good. Support agents are professional and polite, and respond really quickly!
Eco Web Hosting phone support
Like I mentioned above, the telephone support is only for pre-sales. You can't get technical support this way. So I called Eco Web Hosting and asked about the differences in the plans. The call connected quickly and the agent knew what he was talking about. Very solid, that's how I'd describe Eco Web Hosting's phone support.
Eco Web Hosting Performance
This provider takes server performance seriously. The tests show solid results and that is a very important quality.
In this section of the Eco Web Hosting review, we'll be looking at:
- speed hosting a small website
- speed with a website created using SuperSite website builder
- overall uptime and performance
The tests will get constant updates – the speeds are changing, the servers get upgraded and we can only expect the results of every host to fluctuate as the time goes by.
Eco Web speed hosting a small website
HTML websites are simple. They do not strain the server and are expected to be the fastest pages you could ever host. Such is the test website I made – it took up just around 20 lines of code. Let's find out how Eco Web Hosting handled it:
Not too bad! It's clear that the best results come from London, which makes sense since the servers for Eco Web Hosting are located in the UK.
Eco Web hosting a larger website
Now, it’s time to see just how good the Eco Web Hosting server optimization is. I used SuperSite – the included website builder from Eco Web Hosting, and came up with something way more clunky than a small HTML website.
Side note: The website builder itself is nothing special. It feels really similar to SitePad, which other hosting providers often bundle in their packages. It's decent enough for basic sites, though.
Let's see how Eco Web Hosting performs here:
Not bad, not great, either. A score of C+ is perfectly acceptable, as despite the Sydney and Bangalore servers everything else clocks in under 400ms. Excluding Japan and you've got 5 servers hitting under 200ms, too. Good stuff. But now, onto the really interesting bit.
Eco Web overall uptime and performance
Eco Web Hosting provides a really good response times. Anything under 300ms is considered very fast, and that's what Eco Web Hosting provides.
This test was conducted with a basic WordPress website. The performance was checked once every minute – by doing so, we can now see the host’s overall availability. Both in downtimes and in the fluctuating response times.
Not only is the speed good, but the uptime has been consistently 100%. This is really fantastic and is certainly helped by the use of SSDs in the servers.
These results prove that Eco Web Hosting has a performance worth the price. And that should be a cornerstone for any hosting provider.
Eco Web Hosting Review – Conclusion
Eco Web Hosting has a very strong offer. Not only it provides amazing performance, but also great customer support. And the feature list is packed well, where the cheap plans truly are cheap!
There are some downsides, of course. If you need unlimited bandwidth and storage you will have to pay almost £10 per month, and the live chat support could be available far more often than it is.
With all that said, I can honestly say I would recommend Eco Web Hosting to anyone looking to do their bit for the environment whilst not skimping on performance or having to pay a fortune.
In a head to head with GreenGeeks, Eco Web Hosting loses out due to the slightly more expensive pricing and the inability to choose your server location.
Still, if you need a new host and you love our planet, you can't go wrong with Eco Web Hosting!
- Great performance
- Eco friendly
- Reliable customer support
- Unlimited plan is pricey
- No choice of server location