2019 August 29th at 10:00
Exabytes is a hosting provider mostly tailored for East/Southeast Asia markets. Despite that, It has USA based servers for you to choose from and host your site.
The word exabyte actually means a billion gigabytes - a big and impressive number. Does that mean that you'll get a billion GB of storage? And can this elaborate name choice be any indicator of the quality of their services?
We've tested and answered all the questions in this Exabytes review.
What is Exabytes?
Exabytes is a web hosting provider that offers a wide variety of services. It includes domain name registration, web design, SSL certificates, and VPS. However, its main selling point is affordable Linux and Windows shared web hosting for both Asia and USA markets.
It was established all the way back in 2001, and by now has over 18 years of experience in hosting and domain names. In all those years, it managed to collect an impressive user base of 100,000 happy customers.
For those who want to focus their website or business to Asia Pacific region, Exabytes has 3 server locations: Malaysia, Singapore, and Indonesia. The American server is also conveniently located in Denver, Colorado, whose central location is going to fit users all over the US.
But if you want a little extra, Exabytes team of specialists can even design and create your site from scratch for you. It's quite expensive, but you'll get a unique website with an original design.
Exabytes has 4 plans on offer - Startup, Economy, Deluxe, and Ultimate. Hosting prices start as low as $1 and go up to $6.99 a month. While the storage space is limited in most plans, you get a free SSL certificate and even a free domain name for 1 year.
But it gets more interesting, only the Linux web hosting has a Startup plan for $1. Windows hosting doesn't have anything similar or as cheap as the Startup offer.
The pricing immediately starts at Economy plan, and the Delux plan is a nice middle-ground for shared Windows hosting.
The cheapest Startup plan isn't exactly roomy – it comes with 1GB storage and 3GB bandwidth. That's a tiny amount of space, but it's a great option for a simple blog.
One flaw of Exabytes shared hosting plans is that the servers are based on slower hard drives (HDDs) rather than solid-state drives (SSDs).
On the brighter note, you get a free daily backup service. Meaning that you don't have to fear about losing your site data or paying high recovery fees.
Here's are the pricing differences between Windows and Linux hosting:
|No. of Domains||1||1||Unlimited|
The main thing that splits these two tables - Windows hosting has limited disc space and email accounts, even with the Ultimate plan.
|No. of Domains||1||Unlimited||Unlimited|
With all the choices you might be a bit confused, what's the best option for you. Well, don't you worry too much - Exabytes gives you a parachute in this situation and offers an impressive 100 days money-back guarantee. That's definitely one of the longest money-back offers in the industry.
Exabytes offers great price and features balance. While Startup plan is too restrictive for bigger websites, free domain name and SSL makes more expensive plans worth your money.
Exabytes customer support works 24/7 and is ready to help you any time of the day. However, there's a downside - no international phone support.
Call center works during regular hours from 9 am to 5 pm (GMT +8), meaning that unless you're in Asia, talking to a customer support representative might be tricky. The only way to get help outside Asia is through live chat or ticket system.
While performing the Exabytes review, we've tested the response time and how well the support team works. And most of the time they wrote back in a period of 2 to 3 hours of my ticket submission. With live chat the waiting period can be between 5 and 30 minutes, so you will have to wait either way.
Exabytes tries to answer the questions as efficiently as possible. It has an extensive knowledge base with hundreds of answers that might solve the problem faster. And when we say there are hundreds of answers, we really mean it.
What's even more impressive is the fact that Exabytes has nearly the same number of video tutorials as the knowledge base has questions. Some of these tutorials deal with the same issues, while others talk about completely new topics.
While Exabytes doesn't have international phone support, its customer service speed and extensive knowlage base will help you with all your quistions.
Exabytes guarantees you a 99.9% network uptime and 99.5% server uptime. Throughout the performance tests, the uptime was a perfect 100% and our test website loaded smoothly. Even in the event of downtime, you will be compensated for any inconvenience.
It offers Outage Event Credit, meaning that you will get hosting days free of charge if your site experiences downtime. Bellow, you can see just how much compensation you can expect.
Our site hosted with Exabytes USA server ran like the Flash, the response time was so low that it hit single digits - 2 ms and 9 ms. In other regions, such as Asia, the response time was a bit slower, but the overall speed is top-notch.
The opposite result, fast Asia location response and slower USA, can be achieved if you host our site on Singapore server.
Overall,the loading times and a perfect 100% uptime rate makes Exabytes a great choice for performance.
- 100-day money-back guarantee: one of the longest money-back periods in the industry.
- Free domain and SSL: you get a free SSL and a domain name for a year.
- Affordable prices: you can get hosting for as low as $1 per month.
- Multiple server locations: you can choose to host your website in 4 different countries.
- Fast response time and stability: Exabytes has super-fast servers and nearly 100% uptime.
- No phone support: you can only use an email or ticket system to get international support.
- Limited Disk space: Windows shared hosting has a limit even with the ultimate plan.
Exabytes Review: The Verdict
After this Exabytes review, the one drawback that stuck is that you'll need to settle for an HDD server. But with the speeds and all the extra features, that seems to be no problem.
Exabytes hosting is fast, stable and affordable. Add a free domain name, SSL certificate, and daily beckups to the mix and you have an impressive deal.
What do you think? Comment down below!
Disclosure: We earn a commission if you make a purchase through referral links in this review. This helps to cover the expenses for running ongoing performance tests.