2020 May 14th
GoDaddy is usually at the top of search results whenever you're looking for web hosting services. Not only it's the largest hosting provider but the most famous one as well.
Being the number one for so long means that you have a lot of expectations to meet. It aims to offer great, and always improving performance alongside the overall user satisfaction with the service.
Right now, GoDaddy focuses on a wide range of services that include shared, WordPress, VPS, reseller, and dedicated hosting both for Linux and Windows as well as email, marketing, and web security services. GoDaddy also functions as a domain registrar and a website builder.
So a question pops up - isn't all of that a bit too much to handle? That's what I will try to answer in this GoDaddy review.
I compiled all of the pros and cons in this review to see, whether GoDaddy is worth to be the #1.
GoDaddy wouldn't be the most popular hosting provider if it wasn't actually good. So it wins at constantly improving performance, multiple server locations, a variety of plans, ease-of-use, and a wide choice of domain names.
Check the details.
1. GoDaddy Performance is Constantly Improving
Once I bought a hosting account with GoDaddy, the performance wasn't promising any good. It averaged well over 700ms with some higher spikes.
So why is the performance a pro?
Well, because it kept improving constantly.
I hosted a website with GoDaddy and monitored it for more than a month. At first, I wasn't pleased with how it was performing. Response times were above 1 second and even spiked up sometimes.
However, after the first week, there were some changes. The numbers started falling down and results kept getting better and better.
In the end, it managed to stabilize to around 500ms on average. At the same time, it keeps improving gradually. The lowest my website could hit was 485ms.
What surprised me that during all of that time, my website didn't go down, not even once. All I can say that GoDaddy definitely lives up to its 99.9% uptime guarantee.
So, this hosting provider impressed me with its constantly improving performance. Even when the response time was not terrible, GoDaddy was proactive in making it even better.
Looking forward to seeing even better results in the future.
2. Global Data Centers
GoDaddy rents over 37,000 servers scattered across the globe in 9 different locations. The provider owns 1 data center which is located in Pheonix, Arizona.
Other data centers include Mesa, Los Angeles, Chicago, Ashburn, Virginia, Scottsdale, Amsterdam, and Singapore.
What does this mean for you?
With global data centers, you can choose where to host your website from. So if your audience is located in Asia - it's better to host from Singapore (even if you are in the US). The closer the server is to the user, the faster web pages will load.
3. Variety of Flexible Plans
GoDaddy is brilliant at offering services for all kinds of users. Probably everyone can find a suitable option - from those looking for small business hosting to enterprises looking for extended resources. GoDaddy covers it all.
Shared hosting and business hosting plans will get you sufficient resources to launch any project. As well as affordable pricing, domain name, and Windows/Linux hosting choice.
GoDaddy promises to launch your site in minutes with slightly more expensive WordPress plans. It includes hosting on WP optimized servers for better performance, daily backups, and WP expert support team.
You can make good use of VPS plans as well. At some point, websites grow and shared hosting becomes too weak. VPS plans include dedicated IPs, SSL certificates, and root access for full control.
For those who grew up already, GoDaddy has managed dedicated hosting plans. They include extensive resources, dedicated IPs, SSL certificate, and proactive monitoring.
All in all, GoDaddy has everything from the start of a small blog to the enterprise - it allows you to upgrade any time according to the needs.
4. Easy to Use Control Panel
To make it easy even for beginners, GoDaddy features a user-friendly control panel. Everything you'll need to manage your website is accessible there.
You can see the data you've used in the sidebar, icons also illustrate each and every menu option - pretty self-explanatory.
And while it does not look exactly like your traditional cPanel, it actually is - GoDaddy just put a custom skin on it. So if you're used to cPanel - GoDaddy's control panel will not disappoint you.
5. Choice of Affordable Domains
The host functions as a one-stop-shop. For this GoDaddy review, I was able to get hosting, website building, security, marketing, and domain hosting services.
Not only can you buy a new domain name there, but it's also possible to purchase an already established one in an auction.
GoDaddy is one of the biggest domain name registrars, and not without a reason.
The provider has probably the largest choice of top-level domains available for an affordable price. It has around 500 TLDs. You can even get unique extensions such as .rocks, .art, or .earth. Pretty cool.
With a discount, you can get your domain name for as low as $1. The most popular, .com TLD costs around $11.99/year.
No matter how good GoDaddy appears to be, it has some downsides to it.
GoDaddy is aggressive with its pricing and its customer support has room to grow as well.
Let's take a look.
1. Aggressive Pricing Strategy
GoDaddy does offer affordable pricing starting at $2.49/month. For the initial first term. Then the prices go up - for example, a shared hosting Economy plan for $4.33/month becomes $8.99/month.
Pricing going up is no surprise. But not only that.
GoDaddy's upsell game is strong.
First of all, the provider does not include an SSL certificate - an essential part of every website. You have to purchase it for $6.67/month. Not that cheap considering that others include it for free or as a one-time installation fee.
Also, automated backups cost $2.99/month and the Essential Website Security service for website monitoring and protection hackers and malware costs $5.59/month.
While the prices going up after the first term is not as significant, the upsells can increase the prices a lot. So check this table below to compare each shared hosting plan and see what's included:
|Disk space limit||30GB||100GB||Unlimited||Unlimited|
|SSL||Extra||Extra||Free for 1st year||Free|
|Customer Support||24/7 phone, live chat||24/7 phone, live chat||24/7 phone, live chat||24/7 phone, live chat|
2. Customer Support Could Use Some Improvement
GoDaddy has a bunch of support options - from the self-help how-tos, community, and blog to 24/7 live chat and phone support.
It also has email support, but it will only be available if your problem requires a more difficult solution. Live chat or phone support agents will simply redirect your issue to the email team - no need to write long letters yourself.
Talking about self-help, GoDaddy has a huge community and most of the issues can be solved in the community forum. Just search for the answer to your question or create a new topic - you'll get an answer fast either from the community or from one of the admins.
GoDaddy also has a live chat support option. I had my experience with this provider for a few years. I had trouble reaching its live chat support in the past. Sometimes you couldn't even start a conversation, the "Live Chat" button wasn't even interactive.
It also had different working hours - from Monday to Friday. However, right now this issue seems to be gone. Live chat support claims to work 24/7 and answered my queries faster this time around.
The agent was friendly and helpful. He explained to me the differences between the plans that I was interested in. However, as you can see, agents are still lacking in English skills sometimes.
For the sake of this GoDaddy review, I tried phone support as well.
I was asking for "FTP hosting" and the agent didn't try to offer the expensive VPS plan (which is a logical solution). Instead, he advised me on contacting Dropbox or a similar online storage company.
I checked and GoDaddy appears to have no affiliation with Dropbox. It meant that the agent offered me a solution that is the best for me, not his company's interests.
Such a personal touch is very welcomed - especially when you consider that GoDaddy has been trying to sell me something all the time while waiting to be connected to the agent.
Despite experiencing some drawbacks considering English, GoDaddy's customer support is getting faster in answering users' queries. However, there is still some room to grow for it to reach a professional level.
GoDaddy Review - the Verdict
As we figured in this GoDaddy review, it is not the most affordable host out there. But it sure offers reliable services - server performance keeps improving, the control panel is easy to use, and there's a variety of plans to choose from.
On the other hand, there are some flaws as well.
Many features and services, such as automated backups or an SSL certificate require either a separate payment or a very expensive plan. Customer support struggles with English as well, but it keeps improving gradually.
All in all, it's a fairly solid hosting provider, offering good services. If you are prepared to pay a little bit extra, you won't go wrong.
- Great performance
- User-friendly interface
- High scalability
- High renewal prices
- Aggressive upselling