The Internet has more hosting providers than you could possibly ever try. It is my mission, however, to do my best and test as many of them as possible. In my searches, I stumbled upon Hosting24 - a relatively small but still a very interesting hosting provider. Hosting24 offers web hosting since 2004, and with a modest, but loyal group of clients, it still has plenty of visitors to keep itself up and running. In this Hosting24 review, I will check its services and see whether it's worth the money. Who knows - maybe a modest fanbase has actually discovered a real hidden gem?
Parent company Hostinger has been our number one recommended hosting provider for a while, so does that translate down to Hosting24 and its relaunch? We will find out.
- Shared web hosting
- VPS hosting
- Dedicated hosting
- Reseller hosting
- Domain names
Hosting24 actually has a solid lineup of services available. Simple shared web hosting services are good for users who don't require a lot of resources. When they decide it's time to supercharge their hosting experience, there are always VPS or dedicated plans ready to be purchased. Reseller hosting is also good for those who already have their own clients - and of course, you can always use Hosting24 to purchase domain names. Long story short, this provider has all the main bases covered.
That is not all - here are a few other aces Hosting24 has up its sleeve.
Multiple Website Builders
With plenty of software tailored specifically for beginners, Hosting24 is a perfect choice for someone's first website. Intuitive, easy to use and still offering loads of freedom, this host's lineup of website builders is a great little perk.
RAID disks and automatic backups make sure you don't lose your data. Extra security against malware allows you to worry less about the hackers.
All things considered, Hosting24 gives off an impression of a company with a few key values. Trying to make mastering of the Internet as simple as possible, this host may be a perfect first hosting provider. Is it? In order to get a full answer, I purchased a plan of its shared web hosting services and started my test. In this Hosting24 review, I will look into many things that can help determine a great host. That is performance, customer support, security and many other key points. Let's get to it.
What's included in Hosting24 packages?
You are given a selection of three packages:
- Single - a single-website plan, including 10GB of disk space and 100GB of bandwidth.
- Premium - a premium plan offering an unlimited number of websites, SSD disk space and more.
- Business - is what it says on the tin. You get everything the Premium plan offers, plus things like a free SSL certificate and daily backups. Great for business!
In the table below you will see an in-depth list of the features this host provides.
|Disk space limit||10GB||Unlimited||Unlimited|
|How many domains allowed||1||Unlimited||Unlimited|
|SSD or HDD used in servers||HDD||SSD||SSD|
|SSL||-||-||Free SSL Certificate|
|Anti-DDoS protection||Included (CloudFlare)||Included (CloudFlare)||Included (CloudFlare)|
|Anti-malware protection||Included (server level)||Included (server level)||Included (server level)|
|Assisted Website Transfer||Yes||Yes||Yes|
|Money back guarantee||30 days||30 days||30 days|
|Customer Support||24/7 live chat, ticket||24/7 live chat, ticket||24/7 live chat, ticket|
|Choice of server location||Yes||Yes||Yes|
|Free Automated Backups||-||-||Daily|
Now, since we have the features covered, it is time to talk about the prices. Even though Hosting24 is pretty clear about charging prices between $2.59 and $9.55, the truth is often slightly different. That is because most providers display their prices monthly, despite them being valid only when buying hosting for a long time and paying in advance. So let's see what the real prices of this hosting are:
Displayed above are the prices for the Premium plan. As you see, the promoted $4.19 deal is only valid if you pay for 48 months or more. For the shorter duration, the fee increases - but not by overly much.
In the table below you'll see the prices you'd have to pay in the cart - for all plans and all durations (including taxes).
|Payment Period / Plan||Single||Premium||Business|
Hosting24 renewal prices are actually very simple. Basically, you pay the same amount of money as last time and get the same period of hosting. No crazy increases or yearly plans suddenly becoming monthly - without a doubt, that is a good thing, as it reduces confusion.
It may appear that Hosting24 doesn't have much going on for it - that couldn't be further away from the truth. With no flashy promotional banners or catchy slogans, the host still offers three solid hosting plans. CloudFlare DDoS protection and server-level malware protection are both on par with many of the big companies.
There are many differences between the Single and Premium plan. When you consider that purchasing 48 months of the Premium plan will only set you back $70 more than the same period for the Single plan, it's difficult to find a reason to recommend anything other than Premium unless super low costs are your highest priority.
The same reasoning goes into Premium vs Business, however, the differences between these two plans is pretty negligible. Really, all you are getting for your $260 extra (over 48 months) is free daily backups and an SSL Certificate. Again, if these are a priority then Business is the way to go. If not, save your money and go for Premium.
Actually fairly good. While the plans themselves don't have flashy "$0.99" or "$1.99" prices, they are all genuine and don't increase after the starting package runs out. It is a pretty good deal, going above a handful of more popular providers. The fact these promoted prices are genuine when buying for 12 months or more in advance is actually pretty good. Many providers ask you to pay for 3 years or even more.
Hosting24 Customer Service
In this part of the review, I will take a closer look at Hosting24's customer service. There are no doubts that this is a very important part of every successful host. Dealing with the customers' problems immediately after they arise and doing so in a friendly and professional manner keeps the clients happy.
In turn, they stay loyal and bring more people in. Plain and simple: good customer support is one of the cornerstones of a good hosting provider.
So in this part of the review, I will test how Hosting24 treats its clients. After research, I found that it provides two types of customer service:
- Live Chat
There is also a dedicated message board where you can find some help too - but of course, a direct one-on-one conversation with a representative works best. So I tried it out.
Ticket Service Evaluation
The most important thing here is the response time. Generally, everything under 3 hours is considered to be good. As Hosting24 says its support works 24 hours a day (fitting!), I imagined there would be no problem getting a quick response all around the clock.
After trying my luck several times, I can say with confidence that Hosting24 ticket service is pretty snappy. It usually took from 1 to 2 hours to get an answer. The answers were fairly short, precise and straight to the point. Some questions about the technologies used actually led to me getting sent some Wikipedia links.
In general - this is decent. Pretty quick and informative answers are something I really like. Sure, there are hosts who answer in more depth - but when they take a full day to answer, I'll take Hosting24 and its dry precision any day of the week.
Chat Service Evaluation
However, as popular as ticket service may be, live chats are most likely going to stay way more important. They are quicker and more personal than ticket requests - and there are multiple more things to judge them on.
While checking the Hosting24 chat service, I will look into three main things:
- Wait times
- Knowledge of the agents
- How courteous they appear to be.
I've conducted multiple chats. Attached below is one of them:
In terms of wait times, Hosting24 was only adequate. It always took from 5 to 15 minutes to get connected. What made it worse was the fact I didn't know how much time exactly was left. The system could definitely use some tweaking.
What I did find a little bit more impressive was the knowledge and familiarity of the chat service representatives. They knew most of the issues by heart, answering to me with ease. Also, while there were a few sentences which were most definitely copied from somewhere else, most of the time I felt like I talked to a real human being. All in all - the chat software may need an overhaul and wait times could be shorter. With all those things fixed up, this chat service is genuinely not bad.
First Impressions During and After the Purchase
Hosting24 accepts both PayPal and credit cards - with PayPal, you don't even need to have the account fully verified! In general, this is quite a simple but logical lineup of options. It's also worth noting that Hosting24 allows you to pay with cryptocurrencies!
The whole purchase process was unbelievably simple. Often, in this part of the review, I tell you a little story or an anecdote about how the purchase process went. No such thing about Hosting24, as I went from homepage to dashboard in a matter of seconds. After such a quick trip, I ended up here:
Once you have clicked on the 'Hosting Account' box on the left, you'll be taken to...
cPanel! Obviously, no surprises here. Thankfully, Hosting24 uses a simple paper_lantern cPanel theme, which makes it pretty much identical to many of the other hosts. If you've been using hosting before, you will most likely feel right at home. If not - cPanel is a great place to start as plenty of providers use it as their main panel. Also, if something goes wrong, there are plenty of tutorials and how-tos dedicated to it. In short, a solid choice.
So far I have been quite impressed with Hosting24. Sure, it's not the most glamourous provider around, but the plans are full of features and relatively inexpensive. Which leads to the main question of this review - just how exactly do they perform? In order to get a definitive answer, I ran this host through several tests:
- Host’s speed during low upkeep
- Host’s speed with a website created with Hosting24 website builder
- Server’s overall uptime
- Anti-theft security evaluation
Some of the tests you'll see below will be done over the course of many weeks and months. This review will get constant updates - so stay tuned for them!
IMPORTANT NOTICE - the tools won't give you 100% accurate results. That is only natural. Here I use the BitCatcha tool which also depends on its server. They may fluctuate in performance. The results you see here are mostly fit for comparing with other hosts who are tested with the same software in the exact same conditions. This is precisely what we are doing here. As they say in car commercials - your mileage may vary!
For the test, I have used the Hosting24 USA server.
Host Speed During Low Upkeep
A casual HTML website is a champion of efficiency. Obviously - it's difficult to clog the servers when you only take up 20 lines of code! Therefore, by testing the host's performance with this website on, we should get the best possible results. I've used Hosting24 File Manager (very convenient, I may add) to put this adorable website on:
This is how the BitCatcha tool ranked this page's performance all around the globe:
Honestly pretty good! Singapore and Bangalore are usually the "forgotten" servers, especially as American servers are concerned. Even then, they are more than usable. Even though this is an A+ score, it seems to be due to the fact that the traditionally underperforming servers mentioned above are performing well here. Once again, it's all relative and we can expect this to fluctuate.
Host Speed With Hosting24 Website Builder
It is now time to see how Hosting24 handles a more intensive load. This time I will test Hosting24 response times by using its website builder. I am spoiled by choice as there are multiple options to choose from. But it would be best to choose the Zyro website builder - made by Hostinger. Here is a more code-heavy website that was made.
Here's how it did:
Not amazing, but definitely not bad. Every server slightly slowed down but not by a huge margin. All in all, Hosting24 website builders are optimized well, in terms of servers.
Server Overall Uptime
NOTE – This part of the review will get constant updates.
I’ve set up an uptime status tool. This allowed to me to constantly track a WordPress website once every minute. This allows us all to check the host’s overall availability and changes in speed.
These are the current results:
Things have been changing for Hosting24 recently. They have upgraded their servers in line with their relaunch, and from what we have seen, at least thus far, is a dramatic performance increase. You see that drop at 16:00? That's when we changed our monitoring from their old servers to their new ones. The best speeds we saw before were around 750ms, compared to now where the average is 320ms and the fastest responses clocked at 230ms. These are much, much better numbers. Of course, we will continue to monitor these charts and update the review accordingly if anything changes. However, it seems like Hosing24 have finally fixed their biggest drawback.
Anti-Theft Protection Evaluation
For the final test, I am about to see how easy it is for someone to hack into your Hosting24 account. First up, I replicated a brute-force break-in. That meant I pretty much tried to guess my own password - incorrectly, of course.
Eventually, I was to guess it, as if someone had actually managed to get my combination right. If there were some security measures implemented, after a number of failed guesses I would be locked out of the account.
It took me 10 incorrect attempts to trigger quite possibly the sassiest security mechanism in the world of hosting. Instead of getting told I'm blocked or that password is still incorrect, I was redirected to a blank page. No explanation, no message, nothing.
At first, I had a theory my internet connection was broken or that some other error had happened on my end. Turns out - no! After changing my IP and logging in with a different browser, I had the same thing happen. So rest assured - after 10 attempts a brute-force bot will be sent on a little vacation to a blank page. And someone trying to guess your password will be left thinking there's something wrong with their internet connection.
Simple? Yes. Absolutely brilliant? Also yes.
Now, it was time to see how does the customer support handled sensitive user information. In simple terms, I'll pop into the Hosting24 chat and demand they "give my account back" - despite not being able to prove I actually own it.
The results were simple. Considering Hosting24 have close ties to Hostinger, their security measures proved to be understandably similar. That means you either have to have access to your email account or give them the information about your payment. Unlike some other hosts, Hosting24 does not ask for you to send a picture of your credit card - you need a transaction ID. I actually like this method way more, because someone may easily be able to take a picture of your credit card. Logging in using a digital signature and a separate password is a completely different business. Simply put, this is probably the most secure and least intrusive method available.
NOTE - keep your account information as safe as it can be! Don't use simple, predictable passwords and always make sure to be the only person with access to your bank account and important personal documents.
Hosting24 Review - Conclusion
Hosting24 is doing a lot of things right. The purchase process is easier than saying "one hosting, please" and everything is made the way anyone would understand. The plans are relatively inexpensive and offer a lot of great features. Despite not investing in fancy headlines and marketing, this host nicely combines reliable services with decent customer support.
If we compare what we said before the update to now, you can see that Hosting24 has made some serious improvements!
Previously we said: "This host may be inexpensive, may have some great features and 24/7 support but its main bottleneck is speed."
But now, that bottleneck no longer exists. The performance has improved in a big way, and the same great features it previously had remain.
One sad thing is the removal of the 1-month plan. Now, the shortest duration you can purchase is 3 months, which is more in-line with industry standards. Still, Hosting24 is certainly worth a look.
- Free website builder with all plans
- 24/7 support.
- Everything - from purchase process to publishing your website - is incredibly streamlined and simple.
- No phone support.
- Chat wait times fairly disappointing, software could be better.