InMotion Review

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Fiona O’Connell

21 comments

2020 May 14th

InMotion Hosting is one of the best-known providers in the industry. Huge marketing campaigns, a ton of services, and big claims are what make it the go-to option for many beginners.

After all, the claims of the fastest servers and the best customer support do look alluring.

But rarely can we trust what the provider itself claims. This is where the need for professional reviews comes.

I was a paying customer of InMotion for quite some time now. I put all of my knowledge and experience and will share it with you in this InMotion Hosting review.

Is it just the big name or is it actually worth trying?

What is InMotion Hosting?

In business since 2001, InMotion is one of the oldest and biggest providers around offering a huge variety of services. There's shared and WordPress hosting, VPS, dedicated servers, and even website builder.

InMotion-hosting-shared-business-hosting

InMotion clearly has something for everyone and then some more - options to upgrade and scale.

Among all of these services, one thing is constant - 24/7 customer support, brilliant performance, and a ton of features.

But most importantly, is it affordable?

InMotion Hosting Pricing

InMotion Hosting pricing starts a little bit higher than its competitors' - $3.99/mo for the cheapest Launch planThe Power plan costs $5.99/month and the Pro plan is $13.99/mo. 

InMotion-hosting-review-shared-hosting-plans

All of the plans include an SSL certificate, protection against DDoS attacks, free automated backups, and marketing tools package.

Although the pricing is a little bit higher, the package of features is impressive even with the cheapest one.

  • Launch allows creating 2 and not one website for starters. It also includes unlimited disk space and bandwidth, unlimited business emails, a domain name, and an SSL certificate.
  • The Power plan also features unlimited data and allows creating up to 6 websites. 2x more server resources are included for better website performance.
  • Pro is even more powerful featuring 4x more server resources an unlimited websites.

Overall, the pricing seems to be justified just perfectly with all the premiums included and no upselling attempts.

But like with most of the hosts, there's a catch.

Let's take the cheapest shared hosting plan as an example.

InMotion-hosting-review-prices

It's advertised to cost $3.99/month, but such a price is valid only when buying the plan for 2 years in advance.

For a shorter, 1-year period, the price increase to $4.99/month for a year. So keep that in mind.

Also, be wary of the renewal prices. It's a common practice between many hosting providers. After the initial 1- or 2-year period prices go up to the standard rates. In the case of the Launch plan, it's $7.99/month.

Fortunately, the plans seem to have good value. All of the main features are included, not to mention unlimited storage space and bandwidth. Also, you get a website builder and a domain name. So overall, InMotion Hosting pricing is pretty fair.

You can compare all of the options right here:

Launch Power Pro
Disk space Unlimited Unlimited Unlimited
Bandwidth Unlimited Unlimited Unlimited
Domains allowed 2 6 Unlimited
SSL Included Included Included
Email accounts Unlimited Unlimited Unlimited
Customer Support 24/7 live chat, email, ticket, Skype 24/7 live chat, email, ticket, Skype 24/7 live chat, email, ticket, Skype
Free Automated Backups Yes Yes Yes

As you can see, a lot is included. And that's great - especially for those who plan on launching sites that might grow rapidly fast. However, these features might seem too much for personal blog owners who just need a simple small website to be launched.

InMotion Hosting has a higher starting price but that is justified by the abundance of server resources and premium features that are included even in the cheapest plan.

InMotion Hosting Features

One thing is clear - InMotion Hosting does not skimp on the features. Even the cheapest plan includes multiple pages, SSD disks, free domain, and website protection. You can also use the BoldGrid website builder or ask for the InMotion website design team to build a site for you. Let's have a look at all of those features in-depth

BoldGrid website builder and web design services

For the people who are not experienced in website building but still want to go online, InMotion Hosting has a solution. Two of them, to be specific.

You can create a website using a powerful BoldGrid website builder for WordPress. 

It's included in all the plans, or you can buy a package designed specifically for it. BoldGrid is built on WordPress and brings intuitive drag-and-drop functionality to this powerful and popular CMS. This function is designed so you can easily create a website and update its content without any coding knowledge.

And it does not prevent you from using WordPress to the fullest extent. You can still reach thousands of its plugins.

Even more than that - InMotion Hosting supports over 310 other applications and 200+ professionally made and responsive templates.

InMotion-Hosting-review-builder-templates

But if designing a website is not really your thing, there's another option.

InMotion Hosting can build a website for you in 2 business days

And it won't cost a fortune.

The process includes 4 steps: interview, sending your content, revision, and publishing.

Consultations and assessments are done via phone or live chat, with no obligation to buy before the website is made. If the page is published, a client is charged for it and is given a hosting plan.

Overall, I found this a very interesting service. By making easily adjustable websites, InMotion saves its clients a lot of time and ties them up to a contract. This could be a great option for the people who want a website but don't trust themselves to build it.

The service costs an additional $99 to your chosen hosting plan and it's a one-time fee. You can also order the service alone and you'll be assigned a fitting web hosting plan after the design is made for a year.

SmartWall Threat Defense Solution

InMotion Hosting partners with Corero in order to protect all of the customers from DDoS attacks.

SmartWall Threat Defense Solution (TDS) is a protection tool that identifies, mitigates, and eliminates any DDoS threat in real-time. This way, users are protected against losses and outages.

Corero is known to deliver only top-notch security products to its customers. It means, by choosing InMotion Hosting you can expect protection even from the most aggressive DDoS attacks.

InMotion Hosting Review - Performance Testing

InMotion Hosting is pretty fast. Website response times of slightly over 500 ms aren't the absolute best in the business - but it's very close.

Imagine blinking 2 times - this is how fast InMotion Hosting servers react to a request.

InMotion Hosting Review Performance

However, there were some concerns about downtimes.  Those red lines that you see are outages and throughout the month there were 7 of them resulting in 29 minutes of downtime. Nonetheless, the overall uptime rounded up to 99.93% - and that's a brilliant result.

And InMotion actually outperforms its own guarantee of 99.9% of the time - this is what you should be looking for.

But how does this look on the field?

Not only did I do simple monitoring but I put my website on the speed test as well. It was just a very light place holder site.

Nonetheless, the results are great.

InMotion Speed Test for InMotion Hosting Review

The site loaded in 1.5 seconds with A ranking from PageSpeed. Although there are hosts that can score better, the site was not completely empty and I'm completely satisfied with 1.5 seconds.

InMotion Hosting delivers great performance results. It is fast thanks to SSD disks and the reliability is perfectly accpetable with only a few short outages throughout the month.

InMotion Hosting Support

InMotion Hosting claims to be the best in the industry when it comes to customer support. It has 24/7 customer support via live chat, email, and phone. Also, users get access to a huge community forum, knowledge base, and Youtube channel.

And they're pretty good - especially when you see how many options do you get.

The knowledgebase is pretty useful. Especially the Community Support message board. It has InMotion employees going through it and publicly answering the questions, so someone with a similar problem could find the answers without even asking.

If that's not enough or you have other questions, contacting the support directly is always an option.

To test it out for this InMotion Hosting review, I contacted the live chat on multiple occasions. And so did Emit from our Youtube channel - our experience was completely the same.

Support is speedy - in only two cases (out of 10 attempts) it took me more than 1 minute to get a chat. In those 2 attempts, the wait times were about 5 minutes. This is a great result and in that regard, InMotion gets a check.

My support agent was quite impeccable with his responses. It is also worth noticing that the responses were really quick. Therefore, I have every reason to think that he didn't need to contact anyone else - the agent knew everything himself.

The live chat platform itself is pretty outdated. But if it works - it works.

In this part of the InMotion Hosting review, we found out that it deserves big praise for customer support. Not only there is an abundance of options but all of them function perfectly.

InMotion Hosting Review - the Verdict

My InMotion Hosting review proves that the provider's claims are not imaginary. It is a pretty solid provider.

InMotion does have quite a few features other hosts do not include: there's free DDoS protection, and the BoldGrid website builder is a brilliant bonus. The server performance was solid as well.

There are only a couple of drawbacks in terms of downtimes and pricing - but both things are up there within the industry standard and there's nothing to worry about.

All in all, I can recommend InMotion Hosting - if you think that it fits your hosting needs, it's definitely worth a shot.

However, if you're looking for something different, we have a big list of amazing hosting providers for anyone's needs.

Have you used InMotion Hosting services? Share your experiences with us down below!

Pros

  • Great worldwide response times
  • BoldGrid website builder
  • Helpful customer support
  • A very strong community

Cons

  • A couple of downtimes
  • Outdated support software

InMotion User Reviews

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User comments

frank picture
frank

2020 June 19th

Inmotion Hosting is awful I wish sites like this would stop recommending them to unsuspecting customers. Webites seem to be down more often than they are up. The speed is... Read more

Inmotion Hosting is awful I wish sites like this would stop recommending them to unsuspecting customers. Webites seem to be down more often than they are up. The speed is much slower compared to other hosting companies in this price range. Hold times for dealing with customer service are ridiculous. Some of the reps are polite and helpful while others are complete a-holes. Either way, they never apologize for the problems they cause (which have become more and more frequent). If you're running a business, you don't have time to spend several hours per week dealing with these people and trying to get your site running. I should also mention I have been an Inmotion customer since 2009. There service used to be great. Those days are over. I would strongly advise anyone against doing business with this company.

Augie picture
Augie

2019 October 27th

BAD. VERY BAD! I joined with the intention to move my sites over to a reseller account. When I wasn't able to login after some busy months, I contacted them.... Read more

BAD. VERY BAD! I joined with the intention to move my sites over to a reseller account. When I wasn't able to login after some busy months, I contacted them. They had deleted my files after a charge did not go through. They didn't call, email or try to contact me in any way even though they claimed the contrary. They didn't offer proof of doing so. They just let me eat it. Crap customer service. Don't go with InMotion.

Genaro Bubak picture
Genaro Bubak

2018 November 8th

The top hosts take care of the added security requirements associated with protecting customer and payment information while also providing beautifully designed templates, access to shopping cart software, and integrations... Read more

The top hosts take care of the added security requirements associated with protecting customer and payment information while also providing beautifully designed templates, access to shopping cart software, and integrations with services such as PayPal and email marketing tools.

Mike picture
Mike

2018 October 10th

They suck balls! Absolutely the worst out of all of them.

They suck balls! Absolutely the worst out of all of them.

Tommy picture
Tommy

2018 August 30th

My website went from super slow to super fast the day I moved to Inmotion From GoDaddy. It went from a page load of 20 seconds to just 3. Pretty... Read more

My website went from super slow to super fast the day I moved to Inmotion From GoDaddy. It went from a page load of 20 seconds to just 3. Pretty obvious, don't you think?

Builder picture
Builder

2018 August 30th

Boldgrid is a great website builder! must try if you use WordPress. Saved me tons of time

Boldgrid is a great website builder! must try if you use WordPress. Saved me tons of time

Timmy picture
Timmy

2018 August 30th

Oh, I agree with the review mostly! I've been using them for quite a while, but the customer support is way too funny :D It reminds me of old games,... Read more

Oh, I agree with the review mostly! I've been using them for quite a while, but the customer support is way too funny :D It reminds me of old games, where you have to say GO UP, OPEN THE DOOR. But can't complain, it works, but looks a little bit bizarre :DDD

C. Hemsworth picture
C. Hemsworth

2018 August 17th

If only inmotion weren't as scroogy and out n about with their pricing, things would be much more easier. the cheapest price i found was through your button but everything... Read more

If only inmotion weren't as scroogy and out n about with their pricing, things would be much more easier. the cheapest price i found was through your button but everything so unclear!

Christina picture
Christina

2018 August 13th

Learned programming to not starve in 2k18, used InMotion to have an interface to host everything, do not starve anymore, want to renew my account to not starve in 2k19,... Read more

Learned programming to not starve in 2k18, used InMotion to have an interface to host everything, do not starve anymore, want to renew my account to not starve in 2k19, seen the prices, might starve, the search continues. Surely I could just cancel my account, make a new one and get a promo price? that could work? 🤔🤔🤔

JTarkowski picture
JTarkowski

2018 July 26th

I owe InMotion A LOT. Had massive issues with my previous provider, Ultra Web Hosting (you pay money and nothing happens, kinda sucks you know). Contacted InMotion literally asking for... Read more

I owe InMotion A LOT. Had massive issues with my previous provider, Ultra Web Hosting (you pay money and nothing happens, kinda sucks you know). Contacted InMotion literally asking for help and less than a day after, I was in. Super happy!

Performance Pricing User friendly Support Features