2020 January 17th
InMotion Hosting is one of the best-known providers in the industry. Huge marketing campaigns, a ton of services, and big claims are what make it the go-to option for many beginners.
After all, the claims of the fastest servers and the best customer support do look alluring.
But rarely can we trust what the provider itself claims. This is where the need for professional reviews comes.
I was a paying customer of InMotion for quite some time now. I put all of my knowledge and experience and will share it with you in this InMotion Hosting review.
Is it just the big name or is it actually worth trying?
If you're not keen on reading, we've also made a video testing this provider:
What is InMotion Hosting?
In business since 2001, InMotion is one of the oldest and biggest providers around offering a huge variety of services. There's shared and WordPress hosting, VPS, dedicated servers, and even website builder.
InMotion clearly has something for everyone and then some more - options to upgrade and scale.
Among all of these services, one thing is constant - 24/7 customer support, brilliant performance, and a ton of features.
But most importantly, is it affordable?
InMotion Hosting Pricing
InMotion Hosting pricing starts a little bit higher than its competitors' - $3.99/mo for the cheapest Launch plan. The Power plan costs $5.99/month and the Pro plan is $13.99/mo.
All of the plans include an SSL certificate, protection against DDoS attacks, free automated backups, and marketing tools package.
Although the pricing is a little bit higher, the package of features is impressive even with the cheapest one.
- Launch allows creating 2 and not one website for starters. It also includes unlimited disk space and bandwidth, unlimited business emails, a domain name, and an SSL certificate.
- The Power plan also features unlimited data and allows creating up to 6 websites. 2x more server resources are included for better website performance.
- Pro is even more powerful featuring 4x more server resources an unlimited websites.
Overall, the pricing seems to be justified just perfectly with all the premiums included and no upselling attempts.
But like with most of the hosts, there's a catch.
Let's take the cheapest shared hosting plan as an example.
It's advertised to cost $3.99/month, but such a price is valid only when buying the plan for 2 years in advance.
For a shorter, 1-year period, the price increase to $4.99/month for a year. So keep that in mind.
Also, be wary of the renewal prices. It's a common practice between many hosting providers. After the initial 1- or 2-year period prices go up to the standard rates. In the case of the Launch plan, it's $7.99/month.
Fortunately, the plans seem to have good value. All of the main features are included, not to mention unlimited storage space and bandwidth. Also, you get a website builder and a domain name. So overall, InMotion Hosting pricing is pretty fair.
You can compare all of the options right here:
|Customer Support||24/7 live chat, email, ticket, Skype||24/7 live chat, email, ticket, Skype||24/7 live chat, email, ticket, Skype|
|Free Automated Backups||Yes||Yes||Yes|
As you can see, a lot is included. And that's great - especially for those who plan on launching sites that might grow rapidly fast. However, these features might seem too much for personal blog owners who just need a simple small website to be launched.
InMotion Hosting has a higher starting price but that is justified by the abundance of server resources and premium features that are included even in the cheapest plan.
InMotion Hosting Features
One thing is clear - InMotion Hosting does not skimp on the features. Even the cheapest plan includes multiple pages, SSD disks, free domain, and website protection. You can also use the BoldGrid website builder or ask for the InMotion website design team to build a site for you. Let's have a look at all of those features in-depth
BoldGrid website builder and web design services
For the people who are not experienced in website building but still want to go online, InMotion Hosting has a solution. Two of them, to be specific.
You can create a website using a powerful BoldGrid website builder for WordPress.
It's included in all the plans, or you can buy a package designed specifically for it. BoldGrid is built on WordPress and brings intuitive drag-and-drop functionality to this powerful and popular CMS. This function is designed so you can easily create a website and update its content without any coding knowledge.
And it does not prevent you from using WordPress to the fullest extent. You can still reach thousands of its plugins.
Even more than that - InMotion Hosting supports over 310 other applications and 200+ professionally made and responsive templates.
But if designing a website is not really your thing, there's another option.
InMotion Hosting can build a website for you in 2 business days
And it won't cost a fortune.
The process includes 4 steps: interview, sending your content, revision, and publishing.
Consultations and assessments are done via phone or live chat, with no obligation to buy before the website is made. If the page is published, a client is charged for it and is given a hosting plan.
Overall, I found this a very interesting service. By making easily adjustable websites, InMotion saves its clients a lot of time and ties them up to a contract. This could be a great option for the people who want a website but don't trust themselves to build it.
The service costs an additional $99 to your chosen hosting plan and it's a one-time fee. You can also order the service alone and you'll be assigned a fitting web hosting plan after the design is made for a year.
SmartWall Threat Defense Solution
InMotion Hosting partners with Corero in order to protect all of the customers from DDoS attacks.
SmartWall Threat Defense Solution (TDS) is a protection tool that identifies, mitigates, and eliminates any DDoS threat in real-time. This way, users are protected against losses and outages.
Corero is known to deliver only top-notch security products to its customers. It means, by choosing InMotion Hosting you can expect protection even from the most aggressive DDoS attacks.
InMotion Hosting Review - Performance Testing
InMotion Hosting is pretty fast. Website response times of slightly over 500 ms aren't the absolute best in the business - but it's very close.
Imagine blinking 2 times - this is how fast InMotion Hosting servers react to a request.
However, there were some concerns about downtimes. Those red lines that you see are outages and throughout the month there were 7 of them resulting in 29 minutes of downtime. Nonetheless, the overall uptime rounded up to 99.93% - and that's a brilliant result.
And InMotion actually outperforms its own guarantee of 99.9% of the time - this is what you should be looking for.
But how does this look on the field?
Not only did I do simple monitoring but I put my website on the speed test as well. It was just a very light place holder site.
Nonetheless, the results are great.
The site loaded in 1.5 seconds with A ranking from PageSpeed. Although there are hosts that can score better, the site was not completely empty and I'm completely satisfied with 1.5 seconds.
InMotion Hosting delivers great performance results. It is fast thanks to SSD disks and the reliability is perfectly accpetable with only a few short outages throughout the month.
InMotion Hosting Support
InMotion Hosting claims to be the best in the industry when it comes to customer support. It has 24/7 customer support via live chat, email, and phone. Also, users get access to a huge community forum, knowledge base, and Youtube channel.
And they're pretty good - especially when you see how many options do you get.
The knowledgebase is pretty useful. Especially the Community Support message board. It has InMotion employees going through it and publicly answering the questions, so someone with a similar problem could find the answers without even asking.
If that's not enough or you have other questions, contacting the support directly is always an option.
To test it out for this InMotion Hosting review, I contacted the live chat on multiple occasions. And so did Emit from our Youtube channel - our experience was completely the same.
Support is speedy - in only two cases (out of 10 attempts) it took me more than 1 minute to get a chat. In those 2 attempts, the wait times were about 5 minutes. This is a great result and in that regard, InMotion gets a check.
My support agent was quite impeccable with his responses. It is also worth noticing that the responses were really quick. Therefore, I have every reason to think that he didn't need to contact anyone else - the agent knew everything himself.
The live chat platform itself is pretty outdated. But if it works - it works.
In this part of the InMotion Hosting review, we found out that it deserves big praise for customer support. Not only there is an abundance of options but all of them function perfectly.
InMotion Hosting Review - the Verdict
My InMotion Hosting review proves that the provider's claims are not imaginary. It is a pretty solid provider.
InMotion does have quite a few features other hosts do not include: there's free DDoS protection, and the BoldGrid website builder is a brilliant bonus. The server performance was solid as well.
There are only a couple of drawbacks in terms of downtimes and pricing - but both things are up there within the industry standard and there's nothing to worry about.
All in all, I can recommend InMotion Hosting - if you think that it fits your hosting needs, it's definitely worth a shot.
However, if you're looking for something different, we have a big list of amazing hosting providers for anyone's needs.
Have you used InMotion Hosting services? Share your experiences with us down below!
- Great worldwide response times
- BoldGrid website builder
- Helpful customer support
- A very strong community
- A couple of downtimes
- Outdated support software