iPage Review

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Paul Mahony

20 comments

2019 October 2nd

iPage stands out with its cheap web hosting services for beginner users or small businesses. Offering unmetered disk space and bandwidth, as well as a simple web builder, iPage can be an option for those wanting to quickly set up their webpages.

But let's have a look at how iPage stacks up against the competition with its pricing, speed, and other features. Is it living up to the promises, and most importantly, is it a good hosting provider for your website? 

What is iPage?

The company has been one of the first ones to offer a professional website builder, making great websites available for everyone. As the years went by, iPage turned into a giant hosting provider. However, its main focus stayed on individual clients looking for the easiest way to get online.

iPage prices

Currently, iPage provides domains and several options for hosting: shared, VPS, dedicated and reseller.

Although this is quite a usual list of services to choose from, some of them are very difficult to find on the host's website.

For example, dedicated and VPS hosting is only visible in the page footer, and Reseller hosting can only be found by conducting a web search.

That brings the assumption, that iPage focuses only on domain names and shared web hosting. While most of the other services are only there to keep their current business clients satisfied.

So, let's test the main product of iPage - its shared hosting, and see whether it's a product worth using.

iPage Pricing

iPage has only one shared hosting plan - it costs $1.99 per month, and it's one of the cheapest options available on the market. In addition to that, you'll also get a free domain for the first 12 months as an added bonus.

However, these promoted prices are only available when choosing the longest possible plan. What may also be inconvenient, instead of doing monthly payments, you are charged for the entire period upfront.

Here's how the prices will look once you'll be paying in the shopping cart:

Payment Period 1 month 3 month 6 month 12 month 24 month 36 month
Web Hosting Not available Not available Not available $35.88 $59.88 $71.64

*Prices don't include VAT

As you can see, the shortest payment plan available for purchase is 12 months. Even then, you have to pay $2.99 instead of $1.99. To take advantage of the lowest price, you need to purchase iPage services for a period of 36 months.

It is also important to note the renewal prices. After the introductory package runs out, the fee will increase. Again, instead of paying to iPage every month, you get services for the same period you picked earlier. And price follows the rule of "longer period = lower monthly cost".

Renewal Price
12 months $119.88 for 12 months
24 months $215.76 for 24 months
36 months $287.64 for 36 months

Just like that, the $1.99 price tag is a distant memory. iPage is cheap to start but expensive to carry on with.

Now about my personal experience. While testing iPage hosting, I went with a plan for 12 months. Unfortunately, I faced difficulties from the very beginning: my purchase was suspended for no reason. In an email, they requested to fill quite a simple form, but they didn't accept the copy of my ID to complete the verification process. Later I was explained that the card was blocked from cardholder's side, although that wasn't true.

Eventually, everything cleared up, and I was able to go set up my page. Perhaps this trouble was a rare accident, but it sure didn't look good.

For iPage, Simple Is Better

iPage's plan is very straightforward and easy to understand. There are no set limits on any key things such as disk space, bandwidth, websites or databases.

However, only one plan being present can be considered as a downside because people don't want to pay for the features they'll never use. On the other hand, the plan is cheap enough and goes head to head with the most expensive plans of some other providers. So there's not much to complain about.

In order to have a clearer look at what this plan really offers, check out the table below:

Web Hosting Plan
Disk space Unmetered
Bandwidth Unmetered
Domains supported Unlimited
SSL Supported, not included in the plan
Email accounts Unlimited
Customer Support 24/7 live chat, phone
Free Automated Backups Yes

More advanced users may find the lack of cPanel, SSL package or SSD storage disappointing. However, you can sense that this package was made with regular customers in mind.

And iPage offers some other attractive features, such as unlimited domains, free email address, and free ad credits.

Easy to use website builder

Something worth mentioning is the iPage drag-and-drop website builder.

An advanced in-house builder offers over 100 professional templates. They are diverse and divided into many different categories. Even with no experience, you won't have a problem creating a website that is pretty and efficient in both desktop and mobile versions.

But I must add, despite being included in the package free of charge, it also has two more paid plans.

Those include extra features such as unlimited pages, embedded HD videos, and revision history. Surely, they don't come cheap. When picking a monthly plan, you will pay up to $24.99/mo. So if you wish to use this feature to its full extent, prepare to pay a lot.

Free website protection

SiteLock is a premium name in malware protection. Many providers will offer you to pay extra to use its services. Not iPage - free SiteLock protection is included in its web hosting plan. That gives you an extra edge if you're planning to do eCommerce.

And the SiteLock protection offers more than enough security for a regular user.

vDeck panel

iPage provides its users with vDeck. This panel is very easy to the eye but unfortunately does not perform too well.

Plenty of things, such as subdomains, are difficult to reach and require a lot of guesswork to locate. Also, you may get irritated by popups with promotional offers that happen from time to time.

iPage Performance

To get the best view of what iPage is really made of, it's time to test the performance.

To test the best possible speed results, I uploaded a simple HTML site, consisting of an image, a few lines of text and simple animation. And here's response times for that low server load.

It would be ideal if the response time would never be below 200ms. Clearly, out of all locations, only Singapore was slightly lacking behind. But for most of the part, iPage holds up just about fine. Knowing that the host's servers are in the US, it is no surprise to see the American results doing so well.

Moving higher up, I tested speed with a website, that was created with host's own website builder. It was very simple but had high-quality images and media data added.

As you see, the performance results were very similar. Slightly lower in most of the locations but doing very well nonetheless. So it is safe to say that with iPage website builder you can build optimized websites and have them running fairly smoothly.

Talking about the server's overall availability, iPage shows reasonable performance in the long run.

It has not been entirely stable, but also there were no huge failures. Some downtimes occurred, but they've been minor, lasting only a bit more than a minute. For most of the part, iPage is doing quite alright but there are certain dips in performance you should be wary of.

ipage review

The speeds are hovering around the 600ms mark, which is by no means bad, but not exactly fast either. On the high note, uptime has been incredibly solid, with 100% stability for 3 months!

Looking at all that, it's safe to say iPage did stand the performance tests rather well.

iPage Customer Service

iPage review knowledge base

iPage is ready to provide you with 24/7 support whenever you need it.

Of course, the host has a user guide and an extensive knowledge base. But if you prefer talking to a real person instead, you have options for phone and live chat.

Trying out the phone services, I was quite disappointed. First, it took me more than 11 minutes to get connected. And surely, during the entire waiting process, I was subject to constant upsell attempts.

Then, the agent herself had troubles understanding my requests. What was also annoying - she refused to answer any questions before knowing my name and whether I was an existing client.

Luckily, both her and other agents I called to later, managed to deal with the simple requests just fine.

All still, I say that I'd avoid phone service if I had the chance. It is great to have it available but its current performance lacks behind many competitors.

To test the chat services, I've conducted about 10 chats to see the average performance of a customer service representative. Overall, I must say that I am impressed with the wait times - took me less than a minute to get connected.

Sadly, it took a while for them to provide the full information I needed. But staying persistent paid off, and the answers provided were clear and straight to the point.

There are certainly some improvements that iPage could do, as far as the knowledge of their agents is concerned. But it could be a lot worse.

iPage Review: The Verdict

iPage has been slightly frustrating. Customer service is not ideal, with both live chat and phone in need of some improvements. The panel is uncomfortable and iPage decision to use vDeck instead of cPanel feels unjustified.

However, there are plenty of things they do well - such as easy to use website builder or unmetered space. Plus their pricing is very difficult to beat and you get a lot for your buck. Although even that is imperfect as the price adds up quickly with those additional features.

All in all, I can say that for amateur users, iPage may be a good place to start. But this provider definitely needs to step its game up.

Pros

  • Unmetered bandwidth and disk space.
  • Free SiteLock protection included.
  • Only $1.99/month starting price.

Cons

  • No SSL certificate included.
  • Lackluster customer support.
  • No 1, 3 or 6 month period plans.
  • Security measures questionable at best.

iPage User Reviews

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User comments

Russell John picture
Russell John

2019 February 6th

Worst hosting company I dealt with -- support staff from all from India and only knows how to sell products talk gibberish, can't help in any way. Servers are insecure,... Read more

Worst hosting company I dealt with -- support staff from all from India and only knows how to sell products talk gibberish, can't help in any way. Servers are insecure, control panel is crap too. I wonder how they are still doing business.

Munkhbayar picture
Munkhbayar

2018 April 8th

One of my use worst hosting service. The server speed is really slow (approximately 9 seconds) and they are force close the customer's tickets about this. They do not solve... Read more

One of my use worst hosting service. The server speed is really slow (approximately 9 seconds) and they are force close the customer's tickets about this. They do not solve problem of customer.

Ehrenfest picture
Ehrenfest

2018 January 31st

I got a reminder from iPage that the new billing year was coming, and I could cancel within, I believe, 10 days. I cancelled on time. In Live Chat, which... Read more

I got a reminder from iPage that the new billing year was coming, and I could cancel within, I believe, 10 days. I cancelled on time. In Live Chat, which seemed to be their preferred way of communicating. (Note: I had not touched my empty site in at least a year, and in fact thought I had cancelled it one year earlier already, but I am not 100% sure of it. I've since read that they do sometimes just keep charging when you have cancelled, so I'm suspicious about it.) But suddenly, they had taken more than 300 euros out of my account anyway. I got back in touch with them, and they denied the Live Chat ever happened. If only I had thought to make a copy of it - but why would I have? It didn't occur to me for a moment that they could not be trusted. So this is my first belly ache point (yes, I get belly aches about this, it is simple thuggery.) They must have a record of my Live Chat, so they are outright lying it didn't happen. Well, I got back in touch with them countless times via email, support ticket, live chat, and finally the phone. It was exhausting. Different people tell you different things all the time, and I was about to give up, even though I needed that money, which had just been taken out of my account illegally. Finally I phoned (bit expensive from my country.) I got a very nice young man on the line, and he promised me he would make it alright, in fact he was away for a while and then told me he had already set the refund in motion. I was so relieved! And I could finally buy something I had really needed to buy. Then a few days later I get an email from them saying the refund wasn't happening because I...hadn't cancelled in time. (Yes I had, and in any case I had now been promised the money was on its way.) This has cost me a lot of time and energy, and even some extra money for the long international call. Also, I already spent the money due to me... I am extremely angry. They are supposed to be a friendly hosting provider, but they take your money away, just because they can. And they lied about not having a record of my live chat. As far as I'm concerned, iPage are thugs. Your money is not save with them. Just because they can take money out of your account whenever they want to (yes, they can, because you gave them your banking information), they do it. So - good luck signing up with a company who will take money out of your account (I've seen in other reviews that my case is not even nearly exceptional) and there's nothing you can do, because starting up a legal procedure would cost you, plus if they just say they don't have a live chat account...well... If I were you, I'd go with a safer, and pleasant company, not professional thieves.

User friendly Support
Robert picture
Robert

2018 January 24th

Well, it's not top notch but it does its stuff. Could be better, but the price is unbeatable. I meaaaaannnnn you get way more than what you pay for.

Well, it's not top notch but it does its stuff. Could be better, but the price is unbeatable. I meaaaaannnnn you get way more than what you pay for.

Performance Pricing User friendly Support Features
Ryan P-L picture
Ryan P-L

2017 September 22nd

started my first website with them, stayed since. The O.Gs of web hosting ?

started my first website with them, stayed since. The O.Gs of web hosting ?

Performance Pricing User friendly Support Features
Baz picture
Baz

2017 September 9th

I have come to the conclusion that reviewer is a massive nerd. It's a decent panel, a decent performance, a decent everything and he only complains.

I have come to the conclusion that reviewer is a massive nerd. It's a decent panel, a decent performance, a decent everything and he only complains.

    JJ.

    2017 September 11th

    if everything is only "decent", then it's in a well deserved 6th. Put your standards up.

    if everything is only "decent", then it's in a well deserved 6th. Put your standards up.

Aidan picture
Aidan

2017 September 8th

Is it true that iPage is closing soon?

Is it true that iPage is closing soon?

F.... picture
F….

2017 September 7th

There's never a good excuse for including ads in a panel once you've already paid. i mean guyssssss, if i can't get away from targeted advertising once I've given you... Read more

There's never a good excuse for including ads in a panel once you've already paid. i mean guyssssss, if i can't get away from targeted advertising once I've given you my credit card #, when can I?

Omar picture
Omar

2017 August 26th

Ipage was always pretty good but i’m not sure about it existing since 1998. Anyway tho, i had some experience with them very recently and i thought they were good.... Read more

Ipage was always pretty good but i’m not sure about it existing since 1998. Anyway tho, i had some experience with them very recently and i thought they were good. However, i want cpanel so it was a no from me. To answer the comments from the people who asked about cpanel, it’s very simple: you can make a website via wordpress but you can use some weird CMS from Romania. Result would likely be the same. The difference is in the ease of use and the community. I can log in to multiple hosting providers using cpanel and feel like i’m at home. If there’s a problem, there are thousands of people that will help me online. With random inhouse panels, you have to learn the language from the start so some providers genuinely scare you. I think the reason some do it is because newbies would start to learn hosting via their panel. Then they would go back to their old hosting because that’s the only language they know. That’s my theory at least. And this is why companies who use cpanel are awesome

kier picture
kier

2017 August 14th

Is there a genuine difference between SDD and HDD disks in the servers? I want a fast website as much as the next guy but isn't it all just a... Read more

Is there a genuine difference between SDD and HDD disks in the servers? I want a fast website as much as the next guy but isn't it all just a marketing gimmick?