Since 1998, iPage has been helping people to get online. The company has been one of the first ones to offer a professional website builder, making great websites available for everyone. As years went by, iPage turned into a giant hosting provider. It is currently a company with a long history and still has plenty of devoted long time clients using their services. Now, compared to the year 1998, a lot has changed.
The company currently provides many different types of hosting and sells domain names. There have been changes in the ownership too. In 2007, the company merged with Endurance International Group (EIG) and some iPage reviews point out that this was the moment its services started dipping in quality. But that remains speculation – the best way to know for sure is to test it. Let’s have a look how iPage stacks up against the competition – is it a good hosting provider for your website?
Shared web hosting
Domain names (reseller of Enom, Fastdomain, Domain.com, Tucows)
iPage offers a usual vast array of services to choose from. However, it is worth mentioning that some of them are very difficult to find on the host’s website.
The ‘Hosting’ link transfers immediately to web hosting. Dedicated and VPS hosting is only visible in the footer.
In addition to that, you can only find Reseller hosting by conducting a web search.
It can be assumed that iPage focuses only on domain names and shared web hosting. Its main focus is individual clients looking for the easiest way to get online. Most of the other services are only there to keep their current business clients satisfied. As for now, there seem to be no further plans for expansion of other services.
In order to attract the clients, iPage offers a handful of extra features. Here’s what they are:
Free website protection
SiteLock is a premium name in malware protection. Many providers will offer you to pay extra to use its services. Not iPage – free SiteLock protection is included in its web hosting plan. That gives you an extra edge if you’re planning to do eCommerce.
Advanced website builder
iPage website builder legacy is going nowhere. An advanced in-house builder offers over 100 professional templates. They are diverse and divided into many different categories. Even with no experience, you won’t have a problem making yourself a website that is pretty and efficient in both desktop and mobile.
Unlimited and unmetered
iPage web hosting plan has no limits in it. As long as you’re using your website fairly, without abusing the services, you don’t have to worry about disk space or bandwidth.
The company promotes only one plan – and that is their regular web hosting. Other iPage reviews also cover mostly their shared services. This is why I decided to test them. I will check the host’s speed, features and stack them against the competition.
What’s included in the iPage package?
No analysis of multiple plans is required – the one and only iPage web hosting plan eliminates all the choice you could possibly have. This might be considered a disappointment because many people may not want to pay for the features they’ll never use. On the other hand, the plan is inexpensive and goes head to head with the most expensive plans of many other providers, so there’s not much to complain about. In order to have a clearer look what this plan really offers, check out the table below:
Web Hosting Plan
Disk space limit
How many domains allowed
SSD or HDD used in servers
Supported, not included in the plan
Included (server level)
Assisted Website Transfer
Money back guarantee
24/7 live chat, phone
Choice for server location
Free Automated Backups
iPage reviews praise the host’s low prices – to be exact, the advertised “$1.99 hosting plan”. $1.99 is displayed as a monthly price. However, these promoted prices are often only available when choosing the longest possible plan. Often, instead of paying monthly, you are charged for the entire period in advance. Every company is slightly different in the way they do it, so let’s see how does iPage charge its customers.
Payment Period / Plan
*Prices don’t include VAT
As you can see, the shortest payment plan available for purchase is 12 months. Even then, you have to pay $2.99 instead of $1.99. To take advantage of the lower price, you need to purchase iPage services for the period of 36 months. All of those plans require you to pay in advance.
It is also important to note the renewal prices. After the introductory package runs out, you will be subject to paying the increased fees. They are fairly simple. Instead of paying to iPage every month, you get charged for the same period you picked earlier. Its price depends on how long was your previous period.
$119.88 for 12 months
$215.76 for 24 months
$287.64 for 36 months
iPage offers plenty of services for people who need basic things. The plan has no set limits on any key things such as disk space, bandwidth, websites or databases. You may still get a warning or even a suspension if you use your website irresponsibly but for the absolute majority of the users, that is not going to happen.
The SiteLock protection offers more than enough security for a regular user. More advanced users may find the lack of cPanel, SSL package or SSD storage disappointing. However, many users won’t mind that – so you can sense that this package has been made with regular customers in mind.
One more thing worth mentioning is the iPage website builder. Despite being included in the package free of charge, it also has two more paid plans that include extra features. They don’t come cheap. If picking a monthly plan, you will pay up to $24.99 a month!
$1.99 for an unmetered package is a terrific price. Free domain for the first 12 months is a great added bonus. While you’re at the starting price, the deal is very hard to beat. Once it runs out, you will be subject to increased renewal prices and while they are pretty high, you can still consider them pretty good for the value you’re getting. However, it may prove to be a problem to some that instead of getting charged monthly, you are prompted to pay for the entire period again.
iPage Customer Service
iPage is ready to provide you with 24/7 support whenever you need it. in addition to chatting with the agent, the host also provides everyone with its user guide and an extensive Knowledge Base. But if you prefer talking to a real person instead, these are your options:
iPage also mentions that you can contact their representatives via a ticket. However, after further research, it has been made clear that such service is not available anymore.
Phone Service Evaluation
There are two main numbers you can call to – a toll-free 800 number, and a regular US phone number. They do not seem to change on the website, depending on your location. Upon calling, I was given the exact same option selection as in the BlueHost phone service. No surprise, considering both of the companies are owned by the same Endurance International Group. However, wait times were not even close. In iPage it took me more than 11 minutes to get connected and during the entire waiting process, I was subject to constant upsell attempts. The agent herself had troubles understanding my requests and refused to answer any questions before knowing my name and whether I was an existing client. However, both her and other agents I called to later managed to deal with the simple requests just fine. All in all, I say that I’d avoid phone service if I had the chance. It is great to have it available but its current performance lacks behinds many competitors.
Chat Service Evaluation
There are three main things that have to be tested here. That’s wait times – the faster the queues, the better. Then, it is really important to check the knowledge of the customer service – just to know whether they are capable of helping you. And finally, it is important to see whether they have good writing manners and provide good human interaction on top of help.This is how
This is how iPage performed:
I’ve conducted about 10 chats to see the average performance of a customer service representative. Overall, I must say that I am impressed with the wait times. Except for one occasion, which appears to have been a technical glitch, it never took more than a minute for me to get connected with an agent. Sadly, they have not been very helpful, often forgetting details of the company services or not providing me with full information at my first attempt. If you have enough time and are persistent enough, you will get the answers you are looking for but sometimes it may take a while. When they get it correctly though, the information provided is clear and straight to the point.
It is not possible to praise the iPage support for showing empathy or great writing manners. Everything felt pretty mundane and there was not much else going on except for simple answers. However, not all was bad. I also haven’t encountered an agent who would be rude to me. There are certainly some improvements that iPage could do, as far as the knowledge of their agents is concerned but it could be a lot worse.
First Impressions During and After the Purchase
You can pay for the iPage services using both credit cards and PayPal. Unlike some other hosts, iPage does not provide an opportunity to pay with BitCoin.
In the checkout, as soon as I put all of my information and clicked on the ‘submit details’ option, the red screen popped up. It said that my purchase was suspended. Shortly afterwards, I’ve received an email with a request for verification (I was prompted to send a copy of the card and additional ID).
It took around a week to get everything sorted out. The form I needed to fill was rather simple but activation didn’t go through. Contacting the live chat revealed that passport isn’t an accepted form of verification. Later the chat support told me that the card was being blocked from the cardholder’s side. This information was incorrect.
It took a while but eventually, everything was cleared up. After the very complicated verification process, I was sent to the iPage dashboard.
There is no separate link for cPanel. Instead, iPage is using vDeck. This panel is very easy to the eye but does not perform very well. Plenty of things, such as subdomains, are difficult to reach and require a lot of guesswork to locate. Also, some may get irritated by popups with promotional offers that happen from time to time.
So far, during my analysis, iPage has been slightly frustrating. Fairly inexpensive and full of great features, this host also has a subpar customer service and a frustrating panel. However, in order to get the best view of what iPage is really made of, it is time to check its performance. iPage reviews (and all the other reviews, to be quite frank) are mostly decided on the speed of the host. As usual, there will be several things I will be checking here:
Host’s speed during low upkeep
Host’s speed with a website created with iPage website builder
Server’s overall uptime
Anti-theft security evaluation
These tests will go on for several months and will get constant updates here on this review. This way we will ensure the most recent performance and security results.
IMPORTANT NOTICE – we don’t say that these tools are always 100% right. We use a Bitcatcha website tool so the results also depend on its access points (servers). During our testing, Bitcacha has been the most consistent. In order to get the most accurate numbers, I ran the test for about 10 times – what you see here are the average results.
Host Speed During Low Upkeep
In this part, I will upload a simple HTML site, consisting of an image, a few lines of text and a simple animation. The website is very similar in every host we test. In theory, a very simple HTML website is supposed to show the best possible speed results.
I used the iPage File Manager to upload this, very simple website.
It is now time to see how it did:
Out of all locations, only Singapore was slightly lacking behind. As told by Google, it would be ideal if your response time would never be below 200ms. For most of the part, iPage holds up just about fine. Seeing as the host’s servers are in the US, it is no surprise to see the American results doing so well.
Host Speed With iPage Website Builder
After seeing iPage dealing with an HTML website, it was time to move higher up. This time, I was testing this site, which I created with host’s own website builder:
Let’s see if this website is going to have impecca-bull performance as well.
As you see, the results are very similar. Slightly lower in most of the locations but doing very well nonetheless. You can say with confidence that with iPage website builder you can build optimised websites.
We set up our uptime-checking tool quite some time ago to see how iPage performs in the long run. A check once every minute helps to track the server’s overall availability.
These are the results:
As you can see, iPage has not been entirely stable but also there were no huge failures. There have also been some downtimes but they’ve been minor, lasting only a bit more than a minute. For most of the part, iPage is doing quite alright but there are certain dips in performance you should be wary of.
June 2018 update: Since the last time we checked up on iPage’s performance we were hoping to see a change for the better!
Sadly not much has changed. The speeds are still hovering around the 600ms mark, which is by no means bad, but not exactly fast either. Uptime has been incredibly solid, however, with 100% stability in the last 3 months!
Anti-Theft Protection Evaluation
This test was conducted in two parts. In the first one, I logged out of my account, changed my IP and simulated a brute-force break-in attempt. First, I incorrectly entered my password 20 times. Then, I attempted to login to see whether iPage would recognise something fishy is happening. If so, they would limit my access to the account, even with me eventually typing in the right password.
That’s exactly what iPage has done, telling me that my correct password was, in fact, incorrect. This is a common security system used in order to stop people trying to guess the correct passwords of other users.
For the second test, I had to pretend to have “lost” my password. After changing my IP once more, I took the role of a person trying to get into someone else’s account. All that without providing any solid proof of ownership, of course. Here’s what happened:
As you can see, iPage will give your password away on two occasions. First one is by sending them plenty of information. That includes username, phone number and a copy of photo ID. Alternatively, someone will only need to know your username and the city you were born in. I am not sure if that is enough. Many people use the same usernames in plenty of websites and often, security question information is not that difficult to come across. To sum it up, that’s a poor showing from iPage. It’s concerning to know that someone can get my hosting account just by knowing that my favorite movie is Interstell-…whoooops.
NOTE – keep your payment information and your personal identification documents safe. Use different passwords and don’t use the same ones for multiple websites. Also, don’t tell anyone your favorite movies and your mother’s maiden name.
iPage Reviews – Conclusion
iPage reviews have a reason to be lukewarm. There are many things that need improving. Customer service is not ideal, with both live chat and phone in need of some improvements. The panel is frustrating and iPage decision to use vDeck instead of cPanel feels unjustified. On top of that, host’s security measures are questionable at best. However, there are plenty of things they do well – their pricing is very difficult to beat and you get a lot for your buck. All in all, I can say that for amateur users, it may be a good place to start. But iPage needs to step its game up.
Unmetered bandwidth and disk space.
Free SiteLock protection included.
Only $1.99/month starting price.
No SSL certificate included.
Lackluster customer support.
No 1, 3 or 6 month period plans.
Security measures questionable at best.
iPage Website Builder
Mobile optimized site builder
WordPress 1-click installer
Hundreds of templates and themes
Easy-to-use setup wizards
Prices range from $1.99 to $79.99 on following 4 hosting plan offers
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