The competition in the hosting market is fierce. This applies to all types of hosting – from shared hosting packages to dedicated, highly-secure servers. It’s no surprise that companies try to attract new customers with extra discounts and loads of features out-of-the-box. One of such companies is Just Host. But is their hosting reliable and worth giving a try? Let’s find out in this quick Just Host review.
What Is Just Host and Who Is It for?
Established in 2008, Just Host boasts being home to over 1 million sites. Headquartered in Burlington, Massachusetts, the company is part of the Endurance International Group, one of the biggest hosting providers in the world. Despite being part of such a large corporation, the company focuses on providing hosting for business owners and individuals who want to host their sites on a small budget.
Services Offered by Just Host
Right after entering their site it’s clear which service the company advertises the most – their shared hosting packages. But this shouldn’t surprise anyone as these are the best starting packages for every beginner, freelancer or a small business owner. That’s why in this Just Host review I’m going to focus on shared hosting and the extras that come with it.
Naturally, that’s not the only thing that they offer. On top of their standard web hosting, they also offer dedicated and virtual private servers. This provides all potential customers with the ability to migrate from the very basic to more advanced solutions as they grow their businesses.
Just Host Web Hosting Plans
Their standard hosting offer consists of four different pricing tiers. But, I have a feeling that the company puts more emphasis on advertising the first three plans – BASIC, PLUS, and PRIME. What about the fourth one?
The PRO plan is advertised at the bottom of their sign-up page, making it very easy to miss it. It comes with a few extras such as dedicated IP, SSL certificate, domain privacy and site backups. Other than that, it’s identical to the PRIME plan. Sounds like a lot for just $14.95 per month.
But how much does it really cost? Let’s give it a closer look.
Just Host Pricing in More Detail
Unfortunately, the company follows the worst industry practice of all – super-expensive renewals. What are they? It’s simple. The advertised price is a discounted one (and usually available only in a long-term contract). This means that the first year is super affordable but the renewal of the chosen hosting package is much more expensive.
In the case of Just Host, all advertised prices are just for the 36-month-long contracts. On top of that, they are reduced in the first year. This means that if you want to get a hosting for $3.95 (as advertised), you would have to pay $142.20 upfront and $292.45 after the first year.
|Advertised Price (36 mo.)||Normal (36 mo.)||Total to be Paid Now (36 mo.)||Supposed Discount||Renewal Price (36 mo.)|
If that wasn’t enough, the company offers lots of upsells, the prices of which quickly add up. I’m pretty sure that there were many newbies who fell for their pricing scheme and ended up paying hundreds of euros for a simple shared hosting.
Another interesting thing is that the SiteLock is supposedly free in all of the plans. Surprisingly, they ask you to pay $1.99 per month for the SiteLock security package during checkout. A very shady upsell.
Shared Hosting Offer in More Detail
Now that we are done with the pricing, let’s jump straight to the features of each shared hosting tier. The main differences between them are in the number of allowed domains, disk space (but there’s plenty of it even in the BASIC plan), as well as the number of email accounts that you can have.
|How many domains allowed?||1||10||Unlimited||Unlimited|
|HDD or SSD used in servers?||SSD||SSD||SSD||SSD|
|Anti-DDoS protection||Included (According to Customer Support)|
|Anti-malware protection||Paid Extra||Paid Extra||Paid Extra||Paid Extra|
|Email Storage||100 MB/acc.||500 MB/acc.||Unlimited||Unlimited|
|Assisted website transfer||$150.00||$150.00||$150.00||$150.00|
|Money-back guarantee||30 days||30 days||30 days||30 days|
|Customer support||24/7 Chat, email, and phone|
|Choice of server location||No – one data center in Utah, US|
|Free automated back-ups||No||No||Yes||Yes|
Sadly, even though the company offers a great website builder with thousands of templates and a huge variety of different tools, it doesn’t offer any free trial. This means that you have to incur all these fees upfront if you want to test it and then ask for a refund (30-day money back guarantee). But, be careful! If you sign up for a hosting and pick an extra domain, you will be charged a $15.99 non-refundable fee.
Just Host Performance
This Just Host review is one of the very few reviews in which we were unable to use our special uptime calculator. This is because the company has a very vague uptime agreement. Instead of providing its users with a percentage, they just promise to restore any issues within 15 minutes of occurrence. Naturally, assuming that they are not extreme issues. Not the most professional approach.
And what about hosting speed? Graded C, it ranks well below many of its competitors. And definitely way below my personal expectations, especially after looking at its super confusing (and expensive) pricing.
Just Host Pros
Now that we’re getting close to the end of this Just Host review, let’s focus on the good sides of their shared hosting offer.
Easy Access to Decent Support
One of the advantages of their hosting offer is the easy access to support. Although I had to wait around five minutes for someone to appear in their live chat, all questions were always answered correctly and their staff was very polite. On top of that, their live chat support is available both for existing as well as new customers.
cPanel and Lots of Addons and Tools
The hosting comes with cPanel already included in the starting package which makes setting up your first website very easy. In just a few clicks, you can get the site up and running and focus on expanding your very first online venture.
Just Host Cons
Oh boy. Usually, I’m the last person to bash any hosting provider. I always try to look for the pros and benefits of the offer. Sadly, as you might have already noticed throughout this Just Host review, I’m quite disappointed. Here is why.
Shady upsells, advertising of long-term pricing as monthly and expensive renewals. Everything that I hate in hosting pricing the most. And it’s not because I’m a cheapskate and don’t want to pay extra for a good and reliable server. Rather, I believe that this type of pricing is aimed at beginners who have little to no knowledge about the industry and easily fall for the hype and aggressive marketing.
No Serious Uptime Guarantee
Outstanding is not the same as saying 99% or 99.9%. Unfortunately, this doesn’t tell me anything. Is 5, 10 or 15 minutes of downtime every month still considered outstanding? Without a serious uptime guarantee, it’s hard to truly judge the performance of a server.
On top of the poor uptime guarantee, their network itself is quite slow. The server speed was graded as below-average by the testing tool that we use to check all servers that we review. To be honest, I would expect a lot more for the price.
SiteLock Protection Package
This was initially on my list of advantages. Unfortunately, I’ve decided to put it here because I’m still not sure which part of the SiteLock offer is included free of charge and what you get in their €1.70 upsell. I believe this confusion shouldn’t take place – especially that they advertise SiteLock right on their homepage.
Just Host Review Summary
Disappointed – that’s the best word to describe my feelings after playing with the server and taking a closer look at their offer. Unfortunately, I can’t recommend it to anyone – even despite their undoubtedly rich offer (they do have some great features). So, what to choose instead? When it comes to shared hosting, you can find TONS of better web hosting providers with ease!
- Good Support
- Website Builder
- Shady Upsells
- No Uptime Guarantee
- Poor Performance
- Confusing Pricing