KnownHost Review

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Bart Keating

109 comments

2019 October 3rd

When picking a hosting provider you have a lot of options to choose from. What are the most important factors when finally deciding on one company for your business?

In this KnownHost review, we will travel down the road and look at performance, support, features, and of course pricing.

Let's begin our journey!

What is KnownHost?

Established in 2006, KnownHost is a US-based hosting provider that boasts high-quality bandwidth. It has 4 operated data centers spread across North America and Europe. There is a wealth of hosting types on offer, including cloud shared hosting, managed VPS, and managed cloud VPS.

KnownHost Review - Home Page

The company boasts that the 3 main selling points are speed, reliability, and support. The main page lists ultra-fast performance and great stability as its features, but we have to see for ourselves if that's true.

For the purpose of this review, we'll be checking shared cloud hosting services.

KnownHost Pricing

KnownHost offers 3 simple price plans, the Basic plan ($3.47/month) includes 5GB SSD storage and unlimited bandwidth. While the most expensive Professional plan ($9.97/month) contains unlimited SSD storage and unlimited bandwidth. Every plan comes already packed with LiteSpeed and a free SSL certificate.

KnownHost Review - Pricing

Note, that as usual, the price you see on the webpage is only available to new users. After the initial first purchase, every plan jumps to the original price point. So, the Basic plan becomes $8.95 a month and the Professional plan becomes $19.95.

KnownHost Review - Renewal

KnownHost gives you even more for your money, it transfers your website and set it up for you for free. Most providers either leave it up to you or charge extra money to transfer your website, so here it's a welcoming feature.

KnownHost Review - Migration

We made a handy table if you want to compare each of KnownHost's plans:

Basic Standard Professional
Price/month $3.47 $6.47 $9.97
Disk Space 5GB 20GB Unlimited
Bandwidth Unlimited Unlimited Unlimited
SSD or HDD SSD SSD SSD
No. of Domains Allowed 1 5 Unlimited
Email Accounts 5 25 Unlimited
Free SSL Yes Yes Yes
Customer Support 24/7 24/7 24/7
Money-Back Guarantee 30-Day Period 30-Day Period 30-Day Period

If you're not sure about what plan to pick, you can always try one out with KnownHost's 30 days money-back guarantee. And here, the guarantee is unconditional, meaning you won't have to write pages of explanation why you want your money back.

KnownHost Review - 30-Days Money-Back

The last thing to mention is that KnownHost doesn't try to upsell you millions of different features you most likely don't need. You can only add extra backups to your plan because everything you need is already included in every plan.

While not the cheapest hosting, KnownHost gives you a solid package of premium features for a decent price. Free SSL, LiteSpeed, and security features make KnownHost offers stand out.

KnownHost Performance

KnownHost not only promises you a 99.99% uptime rate but also boasts about its super-fast loading speeds. After a full 2 months of testing, we have to agree with the first statement - our website had 100% uptime. And the average response time was only 154ms.

KnownHost Review - Uptime Robot

In times the response time would fall below 20ms point, showing just how fast KnownHost servers are. But what about the speed of our website worldwide?

After testing KnownHost with Bitcatcha, we can see that we get amazing results in the USA and Canada. The response time in Canada was as low as 37ms, unfortunately, Asia and Europe did show slower response times.

KnownHost Review - Speed

The overall mark of A is a great indicator that your website will load fast, just be aware that it will take a bit longer to load in certain regions.

Finally, we go to GTmetrix to test our optimization and loading times. And the time it took for our website to fully load was insanely fast - just 449ms. In just half a second our website was up and ready for visitors, so we have to agree with the super-fast loading statement also.

KnownHost Review - GTmetrix

Our website scored A in PageSpeed and B in the YSlow score. Meaning that nearly everything, that can be done from the provider's side, was optimized for better performance.

KnownHost keeps its promises and delivers stable performance with extremely fast loading times. It delivers 100% uptime and great response times in the USA and Canada.

KnownHost Customer Support

KnownHost offers 24/7 customer support by phone, live chat, and ticket system. There is only one international number for you to use, but it's a toll-free number. And in most cases, ticket support is the most helpful option.

KnownHost Review - Customer Support

You can even see the average time before the first response, in our case it was always below 5 minutes. So, we decided to test this, and contacted customer support with some problems we purposefully made.

KnownHost Review - Email Support

And it turns out that it's true, we got a response in less than 5 minutes. The customer support agent was polite and actually knew what he was talking about.

One thing to note here is that they have an on-shore support team in Birmingham, Alabama. This means that they don't outsource the support jobs to other countries, and you won't have any difficulty getting help by phone.

KnownHost Review - On-Shore

Apart from the 3 support options, you get an extensive knowledge base and, most importantly, a forum. So, in a way you have the 4 support option - KnownHost community.

KnownHost offers on-shore premium support that won't keep you waiting. And if you run into trouble it has a wide knowledge base and users forum to help you find the right answers.

The KnownHost Features

Unlike a lot of other hosting providers we have tested, KnownHost supplies its community with a forum feature. Granted, it operates similarly to a lot of FAQ systems, however, it means users can also talk with one another.

KnownHost Review - Forum

A cool touch is the 'Suggestions' thread which allows customers to suggest new ideas to KnownHost. It's a great way to promote a transparent culture, while it also brings users together.

KnownHost also gives a lot of attention to security. You get DDoS protection with every plan, but you also have WP Brute force protection, Comodo cWatch, and server hardening. Giving your website the armor it needs.

KnownHost Review - Security

Of course, a free Comodo SSL for every website is amazing, but the even better feature is LiteSpeed + LSCashe. At no additional cost, you get a huge performance boost, and visitors can get to your content faster. A win-win situation.

KnownHost Review - SSL

The list of features KnownHost gives you is extensive and you can check all of them on their webpage.

KnownHost offers feature-rich packages for every budget. You get important security and performance features as well as a forum to find like-minded users.

KnownHost Review - Conclusion

After we went through the KnownHost review, it seems it does have the right to brag about its services after all.

KnownHost is great if:

You need a solid and reliable hosting provider that offers security and performance features. Great uptime, price balance, and fast support team make KnownHost something you need to check out.

If you have any KnownHost reviews of your own to share, please feel free to do so down below.

Pros

  • Great Uptime
  • Efficient 24/7 Support
  • Solid Customer Feedback
  • Free SSL
  • Unlimited Bandwidth

Cons

  • Limited Storage
  • Prices Are Slightly Higher
  • Limited Email Accounts

KnownHost User Reviews

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User comments

Livingstone picture
Livingstone

2019 December 31st

Indeed I enjoy your support and hosting services but it's wrong to disable an important module mailing List without letting your clients know they won't be having mailing List working... Read more

Indeed I enjoy your support and hosting services but it's wrong to disable an important module mailing List without letting your clients know they won't be having mailing List working for theme. Notwithstanding, thank you for your great support.

Steve picture
Steve

2019 November 25th

Good service, fair pricing, and very responsive team in both tech support and billing. I would definitely recommend your service to others

Good service, fair pricing, and very responsive team in both tech support and billing. I would definitely recommend your service to others

Antonio M. picture
Antonio M.

2019 November 25th

Excellent! Support is outstanding. Great value. Highly recommend.

Excellent! Support is outstanding. Great value. Highly recommend.

Performance Pricing User friendly Support Features
Ying Yi picture
Ying Yi

2019 November 24th

Moved to knownhost after using another host and have not had a problem regarding memory usage since then for 5 years.

Moved to knownhost after using another host and have not had a problem regarding memory usage since then for 5 years.

Brett Snyder picture
Brett Snyder

2019 November 21st

Been with KnownHost since 2012. Hope to spend another 7 years here. Best Hosting products and knowledgable customer support I have used, period.

Been with KnownHost since 2012. Hope to spend another 7 years here. Best Hosting products and knowledgable customer support I have used, period.

Performance Pricing User friendly Support Features
MD SAHADAT HOSSAIN picture
MD SAHADAT HOSSAIN

2019 November 21st

I used your VPS more than 12 + years. Your support always 5 stars and best of luck

I used your VPS more than 12 + years. Your support always 5 stars and best of luck

Zvi picture
Zvi

2019 November 21st

Reliable service, knowledgeable and responsive customer service, prices are good as well. Not much else I can ask from the hosting service.

Reliable service, knowledgeable and responsive customer service, prices are good as well. Not much else I can ask from the hosting service.

Ugur Sahinkaya picture
Ugur Sahinkaya

2019 November 20th

KnownHost is a good team, they can respond fast and give accurate feedbacks. I feel safe with knownhost. Great job. Thank you

KnownHost is a good team, they can respond fast and give accurate feedbacks. I feel safe with knownhost. Great job. Thank you

Timothy Marrow picture
Timothy Marrow

2019 November 20th

I moved over to Knownhost after years of nightmares with various other host. It’s been 7 years now and all I’ve had was great experiences. Whatever you guys are doing,... Read more

I moved over to Knownhost after years of nightmares with various other host. It’s been 7 years now and all I’ve had was great experiences. Whatever you guys are doing, don’t stop.

Thomas Gegenheimer picture
Thomas Gegenheimer

2019 November 20th

Their service for hosting is very good. Support is just a little weak. Not that the players are bad but its hard to quickly get into the service support mode.... Read more

Their service for hosting is very good. Support is just a little weak. Not that the players are bad but its hard to quickly get into the service support mode. But Hosting is a 5 star ranking.