Liquid Web Review

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Bart Keating

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2019 December 4th

Liquid Web aims to provide fast and reliable hosting services for growing websites. It has a number of professional hosting solutions both for freelancers and enterprise giants.

You can find Cloud VPS, dedicated servers, managed WooCommerce hosting, and even server clusters here. Nearly everything you would ever need.

So is it worth recommending? Let’s find out in this Liquid Web review!

What Is Liquid Web?

Liquid Web offers a variety of advanced hosting solutions. These range from managed applications for busy entrepreneurs to cloud VPS and dedicated servers for users who want a bit more freedom.

Liquid Web has a clear mission - empowering web professionals, developers, designers, and agencies worldwide. It aims to provide them with the environment in which they can create great products.

Liquid Web Review - Homepage

One thing is clear - the provider must be doing something right. Liquid Web has great performance, reliability, and customer support. The only thing missing is a shared hosting option.

Liquid Web Pricing

Liquid Web has 4 Cloud VPS plans start at the price of $29/month if you pay yearly. The cheapest option gives you a 2GB RAM, 2vCPU core server, 40GB disk space. You also get a free 100GB backup for extra security with every plan.

Liquid Web Review - Pricing

The most advanced plan costs $129 a month and increases your hardware to 16GB of RAM, 8vCPU's, and 200GB of SSD storage space. Unfortunately, every VPS plan is limited to 10TB of bandwidth. If you need to extend this limit you'll have to look at the dedicated server options.

If you want to pay monthly, the prices will increase quite significantly, the range jumps to $59 - $189/month. For the cheapest VPS, having a monthly billing period doubles the price.

Liquid Web Review - Monthly Pricing

You have both Windows and Linux plans available here, but Windows only offer 3 plans. The cheapest option starts from $74 a month and has the same hardware as the second tier Linux VPS.

Liquid Web Review - Windows VPS Pricing

The first drawback is obvious here - prices increase significantly. Especially if you look at the cheapest plan. So to save the most we would recommend choosing an annual plan. But be warned that there is no money-back guarantee.

With every VPS you also get an unlimited amount of websites, gigabit bandwidth, dedicated IP, and CloudFlare CDN. While every plan is managed here and includes full monitoring and support from Liquid Web admins, you also get root access to use yourself.

Liquid Web Review - VPS Features

Sadly, there is no free domain name in any of the VPS plans. It's a shame because the domain name would make this VPS package perfect. And unfortunately for many users, Liquid Web shared hosting plans simply do not exist.

The price here is not for everyone, but at the same time, you get everything you would need and a powerful VPS hardware package.

Liquid Web Features

Liquid Web offers a variety of features that you get with your VPS plan. And while those features are completely free and included, you do have the ability to extra add-ons to your hosting package.

Advanced Security

Since security is really important, you get an integrated firewall and its own exclusive Server Secure Advance security add-on.

Liquid Web Review - ServerSecure

Server Secure turns your default control panel into a well-tuned security machine. And since it's included with every plan, you don't have to worry about anything.

Although a more professional DDoS protection needs to be ordered separately, every Liquid Web VPS comes with a built-in basic DDoS protection against targeted attacks.

Liquid Web Review - DDoS Protection

This protects you from small-scale attacks and provides you with extra time for preparation.

Data Backups

While a local backup is included, you also get a lot of different premium options for extra safety. From simple cloud storage to a more advanced block storage backup.

Liquid Web Review - Cloud Backups

If you really want daily backups, you have to pay $0.08 per gigabyte. Naturally, if your website doesn’t take much disk space, a 100 GB backup will cost you $8 a month. Add this to the extra 100Gb of standard backup space you get and this will be bulletproof security.

If you want your data to be kept in a secure off-site location, Liquid Web offers Guardian backup plans. These start from $25/mo and include encrypting your data in backup nodes in a different facility.

If any disaster or a serious problem would occur your website and all its data will be recovered without any hassle.

Improved Performance

Liquid Web takes performance seriously, it includes one of the most popular, CloudFlare CDN, completely free in its VPS packages. A CDN, or content delivery network, allows users to access the content of your website from a server closest to their location.

Currently, CloudFlare has more than 155 server locations around the world. So no matter where your customers are from, you can increase user satisfaction by reducing loading times.

You also get the ability to use Akamai CDN that will decrease loading times and will help you push content to your CDN servers. It's more of a heavy hitter when you need extreme performance and the pricing reflects that starting at $130 a month for 1 TB monthly transfers.

If that's not enough, Liquid Web offers a Load Balancer. This tool will provide increased performance for your website by distributing traffic efficiently to multiple servers, and are fundamental to a fault-tolerant infrastructure.

It can help manage the surge of users after a successful marketing campaign, promo, or event. Load Balancer has 2 plans - shared and dedicated, and its pricing begins at $50 a month for 10Mbps.

We can't say what happens when you turn all three of them at the same time, maybe your website loads even before the user think about it. But one thing we know is that you'll have quite a lot of options when it comes to performance and Liquid Web.

This provider offers a huge variety of both free and paid on add-ons and extra features to make your hosting experience completed.

Liquid Web Performance

Liquid Web has a 100% uptime guarantee that actually delivers on its promise of a 100% uptime, and the performance both worldwide and in the USA was A+, loading our default WordPress website in just 1.2 seconds.

First, we tested it with Bitcatcha, it showed us server response times in 10 locations around the world. And overall, Liquid Web got A+ with nearly all locations showing response times below 100ms. The best times were in the US, Canada, and Germany.

Liquid Web Review - Bitcatcha

The two locations that were a bit slower were Sao Paulo and Bangalore, but even then not by much. The maximum was 253ms response time in Bangalore.

We decided to look at how our website would actually load, for that we used GTmetrix. It took 1.2 seconds for fully load our website, which is nearly a perfect speed for a web page this size.

Liquid Web Review - GTmetrix

And it gave it both A's in PageSpeed (95%) and YSlow (91%) in server and website optimization.

Liquid Web wants your website to always be up and available to visitors, for that reason, it gives a 100% uptime rate guarantee. We tested the cheapest VPS plan for a week and the results were great, our website showed 100% uptime rate and the average response time of 241ms.

Liquid Web Review - Uptime

And even the maximum response time was just 318, so there weren't any major spikes or fluctuations of stability.

And what if there is downtime? In this case, they’ll credit you 10 times the duration of the downtime. Yes, Liquid Web takes uptime very seriously, and every minute of your downtime will be worth 10 minutes.

Liquid Web Review - SLA

In fact, they will do the same for either the network, power, or hardware downtimes.

While being more expensive than shared hosting, Liquid Web's VPS gives even more for the price by delivering top-tier performance and 100% uptime.

Liquid Web Support

Liquid Web support includes 24/7 phone, ticket, and live chat options. That pretty standard for a hosting provider, what isn't so usual is the speed of its support teams. The provider guarantees 59-second initial support response times.

Liquid Web Review - Support Response Time

For the help desk, the initial response can take up to 59 minutes. But when you compare it to other providers, that can take up to a day to answer your email, Liquid Web does a great job.

We decided to test it and sent in a request, the reply came flying in less than 50 seconds. It took me longer to write a question and fill in the contact form. Overall, the support is eager to help you solve your problems.

Liquid Web Review - Live Chat

So it is obvious why this provider brands itself as the Most Helpful Humans in Hosting. As for phone support, you have 3 phone options available, one for support, one for billing, and one just for helping you pick the right plan.

Liquid Web Review - Phone Support

If you're not afraid to read a bit, there is an extensive knowledge base available at Liquid Web. It features frequently asked questions, getting started articles, and technical support.

Liquid Web Review - Knowledge Base

You can even find a series of tutorials available on multiple different topics and difficulties. These articles will give detail instructions on how to solve certain problems and guide you from start to finish.

Liquid Web lives up to its title and delivers fast and truly helpful customer support. And if you want to read you can find tons of useful information in its knowledge base.

Liquid Web Review - the Verdict 

Unlike many of its competitors, the Liquid Web really offers what it advertises. Excellent performance, unbeatable uptime guarantee, and 24/7 real-time support make their offer a no-brainer for every web professional, developer, agency or business owner.

It also has a few disadvantages, there are no shared hosting options and the bandwidth is always limited on every VPS plan.

Overall, Liquid Web is great:

If you want to have a powerful and secure website with great 24/7 support and a 100% stable uptime.

What do you think of our Liquid Web review? Is this a provider you used or are still using? If so leave your comments below.

Pros

  • A+ Performance
  • 100% Uptime Guarantee
  • Top-notch 24/7 Support
  • Free CDN

Cons

  • Expensive pricing
  • No shared hosting plans

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