NameHero Reviews by Users & Experts

Overall Rating:
6.4
Performance
8.0/10
Pricing
6.0/10
User friendly
6.0/10
Support
5.0/10
Features
7.0/10

What is NameHero?

If you are looking for a trusted hosting service that can handle all the hassles heroically, NameHero should be on your watchlist. Centered in the USA, the company is a cloud-based web hosting service, having two data centers on the West and the East coasts. NameHero is comparatively a newer name in the market – started the journey in 2015.

Since the beginning of its journey, the brand has gained quite the popularity. And why wouldn’t it? Not every hosting provider company offers Cloudflare, Lite Speed, and other lucrative technological features as integrated services.

Every company advertises their products as the best one in the market; however, the performance is all that counts. In our NameHero review, we will analyze the primary products and overall performance.

Let the scrutinizing begin!

Services Offered by NameHero

NameHero offers some common hosting services, including:

  • VPS Hosting
  • Reseller Hosting
  • Shared Hosting
  • SSL Certificates
  • Domain Registration

The advertised “Superhero Features” include –

  • SSD Raid 10 Storage: Provides ultra-fast speed with high redundant servers for your website.
  • Cloudflare: With the help of Cloudflare, your servers will have anti-DDoS protection, running 24/7. 
  • LiteSpeed: It’s one the popular names among web server software industry. They provide even greater speed than Apache.

Now that you know what sort of services they offer let’s move on to the next part of our NameHero review – the plans. In this review we’ll focus on cloud web hosting.

NameHero Hosting Pricing & Plans

Before going into more detail, take a quick look at their cloud web hosting plans for Linux:

namehero review plans

Starter Cloud Web Hosting: The plan starts at $3.89/mo. It comes with unlimited disk space and bandwidth. The plan also offers unlimited Email and FTP accounts. The usual price of this plan is $5.99/mo. NameHero suggests this package if your site has up to 10,000 visitors per month.

Plus Cloud Web Hosting: This one starts at $6.49/mo. the usual rate of this plan is $9.99/mo. It also comes with unlimited bandwidth and disk space. The plan offers unlimited FTP and Email accounts too. NameHero recommends this package if your site has up to 25,000 visitors per month.

Turbo Cloud Web Hosting: The pack starts at $11.01/mo. A special promo decreased the rate from $16.95/mo. Turbo cloud offers the same bandwidth and disk space as others. It also includes unlimited Email and FTP accounts. NameHero recommends this package if your site has up to 50,000 visitors per month.

Business Cloud Web Hosting: This plan will cost you $12.99/mo. The package is perfect for your site if you have high traffic such as 100k visits each month. It also offers unlimited bandwidth, disk space, Email, and FTP accounts.

The special promo reduces the cost of each pack a lot.

A Detailed Analysis of the Plans

Before you commit to them entirely, you should check out every aspect of the plans. To help you out, we have analyzed them and came up with a bunch of information for our NameHero review. Take a look:

StarterPlusTurboBusiness
Disk SpaceUnlimitedUnlimitedUnlimitedUnlimited
BandwidthUnlimitedUnlimitedUnlimitedUnlimited
How many domains are allowed?16UnlimitedUnlimited
HDD or SSD used in servers?SSDSSDSSDSSD
SSLFree Free Free Free
Anti-DDoS protectionYesYesYesYes
Anti-malware protectionYesYesYesYes
Email accountsUnlimitedUnlimitedUnlimitedUnlimited
FTP accountsUnlimitedUnlimitedUnlimitedUnlimited
Website builderIncludedIncludedIncludedIncluded
Website templatesYesYesYesYes
Assisted website transferYes (Paid) Yes (Paid)Yes (Paid)Yes (Paid)
cPanelIncludedIncludedIncludedIncluded
Auto-installerIncluded (Softaculous)Included (Softaculous)Included (Softaculous)Included (Softaculous)
Auto-installer scripts400+400+400+400+
Money-back guarantee30 Days30 Days30 Days30 Days
Customer supportTicket, email, phoneTicket, email, phoneTicket, email, phoneTicket, email, phone
Choice of server locationNoNoNoNo
Free automated back-upsNoNoNoNo

 

NameHero Pros

Excellent Response Time

NameHero has an average speed of 195.5ms, which is an excellent take on the response time. Performance is one of our no.1 priority for our NameHero review. In this case, we are extremely happy with the result. It’s 355.24% faster than average response time.

A Vast Knowledgebase

Almost all the hosting companies include a knowledgebase for the customers. However, not every one of them can provide even the minimum support. NameHero definitely stands out from the crowd on this one. In fact, we got the most reliable information from the knowledgebase. It’s really vast and full of helpful information.

Reliable Uptime

NameHero claims to provide 99.99% uptime, just like everyone else. As a matter of fact, we were quite pleased with the result. It’s able to give a 99.98% uptime till now. This is exceptionally an excellent output.

NameHero Cons

Limited Customer Support

The one thing that we didn’t like was the poor customer support. NameHero doesn’t include any live chat support. It provides sales support, but you’ll have to start a ticket for that. Despite waiting for a day, we didn’t get any type of response at all, which is really disappointing.  

According to the customers, the technical support is also not up to the mark.

Pricey For High Traffic Websites

The rates are quite high for the high traffic websites. Also, additional costings within the pack make them even more out of reach.

NameHero Review – Is It Worth Your Money?

All things considered, we can say NameHero is one of the good ones in the market. Like others, it also comes with some lacking such as customer support and pricing.

However, with good response time and uptime, you will be able to get a good experience with it. In the end, it will mostly depend on your budget. If you have a flexible budget, then we’d recommend you to go for it.

Otherwise, you can check out our other reviews for a better judgment.

Pros

  • 99.99% Uptime
  • SSD Servers
  • Unlimited Bandwidth
  • Unlimited Disk Space

Cons

  • Limited Customer Support
  • Expensive

Main Features

  • SSD Servers
  • Good Performance

Hosting Prices

namehero review landing page

Server Locations

  • United States

Server OS

  • Linux logo Linux

Leave a review

    • Ryan Gray portrait Ryan Gray
    • 2018 November 10th
    Reply
    Performance Pricing User friendly Support Features

    “The one thing that we didn’t like was the poor customer support. NameHero doesn’t include any live chat support. It provides sales support, but you’ll have to start a ticket for that.”
    I don’t understand this. We have 24x7x365 sales/tech support via phone, tickets, and live chat (screenshot: https://www.dropbox.com/s/srpv71jqxzvg8rn/Screenshot%202018-11-10%2013.51.04.png?dl=0)

    “Despite waiting for a day, we didn’t get any type of response at all, which is really disappointing.”
    We answer every single request we get. If you didn’t get a response, it’s likely you missed the email response. Since all tickets are logged in our system, provide me the email/domain and I’ll provide that.

    “According to the customers, the technical support is also not up to the mark.”
    I also don’t understand this. We have over 800+ reviews on Shopper Approved and also publish our Support Feedback each and every month from real customers: https://www.namehero.com/namehero-reviews.php
    Thanks,
    Ryan

      • Naflan portrait Naflan
      • 2018 November 18th
      Reply

      Its been around 2 years now with Namehero, I have worked with all the major players in the market but i find NH support is incredible. Their support team is very responsive and supportive. Thanks Ryan and the team