NameHero Reviews by Users & Experts

Overall Rating:
6.4
Performance
8.0/10
Pricing
6.0/10
User friendly
6.0/10
Support
5.0/10
Features
7.0/10

What is NameHero?

If you are looking for a trusted hosting service that can handle all the hassles heroically, NameHero should be on your watchlist. Centered in the USA, the company is a cloud-based web hosting service, having two data centers on the West and the East coasts. NameHero is comparatively a newer name in the market - started the journey in 2015.

Since the beginning of its journey, the brand has gained quite the popularity. And why wouldn’t it? Not every hosting provider company offers Cloudflare, Lite Speed, and other lucrative technological features as integrated services.

Every company advertises their products as the best one in the market; however, the performance is all that counts. In our NameHero review, we will analyze the primary products and overall performance.

Let the scrutinizing begin!

Services Offered by NameHero

NameHero offers some common hosting services, including:

  • VPS Hosting
  • Reseller Hosting
  • Shared Hosting
  • SSL Certificates
  • Domain Registration

The advertised “Superhero Features” include -

  • SSD Raid 10 Storage: Provides ultra-fast speed with high redundant servers for your website.
  • Cloudflare: With the help of Cloudflare, your servers will have anti-DDoS protection, running 24/7. 
  • LiteSpeed: It’s one the popular names among web server software industry. They provide even greater speed than Apache.

Now that you know what sort of services they offer let's move on to the next part of our NameHero review - the plans. In this review we'll focus on cloud web hosting.

NameHero Hosting Pricing & Plans

Before going into more detail, take a quick look at their cloud web hosting plans for Linux:

namehero review plans

Starter Cloud Web Hosting: The plan starts at $3.89/mo. It comes with unlimited disk space and bandwidth. The plan also offers unlimited Email and FTP accounts. The usual price of this plan is $5.99/mo. NameHero suggests this package if your site has up to 10,000 visitors per month.

Plus Cloud Web Hosting: This one starts at $6.49/mo. the usual rate of this plan is $9.99/mo. It also comes with unlimited bandwidth and disk space. The plan offers unlimited FTP and Email accounts too. NameHero recommends this package if your site has up to 25,000 visitors per month.

Turbo Cloud Web Hosting: The pack starts at $11.01/mo. A special promo decreased the rate from $16.95/mo. Turbo cloud offers the same bandwidth and disk space as others. It also includes unlimited Email and FTP accounts. NameHero recommends this package if your site has up to 50,000 visitors per month.

Business Cloud Web Hosting: This plan will cost you $12.99/mo. The package is perfect for your site if you have high traffic such as 100k visits each month. It also offers unlimited bandwidth, disk space, Email, and FTP accounts.

The special promo reduces the cost of each pack a lot.

A Detailed Analysis of the Plans

Before you commit to them entirely, you should check out every aspect of the plans. To help you out, we have analyzed them and came up with a bunch of information for our NameHero review. Take a look:

StarterPlusTurboBusiness
Disk SpaceUnlimitedUnlimitedUnlimitedUnlimited
BandwidthUnlimitedUnlimitedUnlimitedUnlimited
How many domains are allowed?16UnlimitedUnlimited
HDD or SSD used in servers?SSDSSDSSDSSD
SSLFree Free Free Free
Anti-DDoS protectionYesYesYesYes
Anti-malware protectionYesYesYesYes
Email accountsUnlimitedUnlimitedUnlimitedUnlimited
FTP accountsUnlimitedUnlimitedUnlimitedUnlimited
Website builderIncludedIncludedIncludedIncluded
Website templatesYesYesYesYes
Assisted website transferYes (Paid) Yes (Paid)Yes (Paid)Yes (Paid)
cPanelIncludedIncludedIncludedIncluded
Auto-installerIncluded (Softaculous)Included (Softaculous)Included (Softaculous)Included (Softaculous)
Auto-installer scripts400+400+400+400+
Money-back guarantee30 Days30 Days30 Days30 Days
Customer supportTicket, email, phoneTicket, email, phoneTicket, email, phoneTicket, email, phone
Choice of server locationNoNoNoNo
Free automated back-upsNoNoNoNo

NameHero Pros

Excellent Response Time

NameHero has an average speed of 195.5ms, which is an excellent take on the response time. Performance is one of our no.1 priority for our NameHero review. In this case, we are extremely happy with the result. It’s 355.24% faster than average response time.

A Vast Knowledgebase

Almost all the hosting companies include a knowledgebase for the customers. However, not every one of them can provide even the minimum support. NameHero definitely stands out from the crowd on this one. In fact, we got the most reliable information from the knowledgebase. It’s really vast and full of helpful information.

Reliable Uptime

NameHero claims to provide 99.99% uptime, just like everyone else. As a matter of fact, we were quite pleased with the result. It's able to give a 99.98% uptime till now. This is exceptionally an excellent output.

NameHero Cons

Limited Customer Support

The one thing that we didn’t like was the poor customer support. NameHero doesn't include any live chat support. It provides sales support, but you'll have to start a ticket for that. Despite waiting for a day, we didn't get any type of response at all, which is really disappointing.  

According to the customers, the technical support is also not up to the mark.

Pricey For High Traffic Websites

The rates are quite high for the high traffic websites. Also, additional costings within the pack make them even more out of reach.

NameHero Review - Is It Worth Your Money?

All things considered, we can say NameHero is one of the good ones in the market. Like others, it also comes with some lacking such as customer support and pricing.

However, with good response time and uptime, you will be able to get a good experience with it. In the end, it will mostly depend on your budget. If you have a flexible budget, then we’d recommend you to go for it.

Otherwise, you can check out our other reviews for a better judgment.

Pros

  • 99.99% Uptime
  • SSD Servers
  • Unlimited Bandwidth
  • Unlimited Disk Space

Cons

  • Limited Customer Support
  • Expensive

Leave a Review

  1. Jon Farmer picture Jon Farmer
    2019 April 4th
    Reply
    Performance Pricing User friendly Support Features

    I have nothing but good things to say about Name Hero. Let’s start with the ease of their user interface, implementation with cPanel and seamless SSL certificates. I am able to create and develop with mere clicks of a mouse and the speed, performance and reliability of the backend is not only on par with the big boys – it exceeds them. Support tickets are answered quickly and throughly and I have experienced nothing but professionalism from the staff. Five stars all the way around!

  2. DeUndrae picture DeUndrae
    2019 March 29th
    Reply
    Performance Pricing User friendly Support Features

    This company has been just terrible for me. Their customer support has been rude and incompetent on several occasions. They were suppose to install something on my server but messed it up completely. I put in a request for a refund and they said it will take up to 30 DAYS to receive it. Who made up this policy??? To make matters worse after the 30 days I still did not receive my refund and had to reach out to them several more times. And even after that I only got a partial refund so I had to reach out to them once again! So as I write this it is coming up on 40 DAYS and I am still waiting on a refund.

    1. DeUndrae picture DeUndrae
      2019 April 16th
      Reply

      NameHero as a company has done a full 180 in my eyes. I had very high regards for them and their team, but after threats and bullying from their management all this has changed. I had a terrible experience when it came to their service, and promptly asked for a cancellation and refund. That refund did not come until a month later and it was a partial one at that. I wrote a honest review about my experience and I had moved on. But they decided they did not like my review, so what do they do? Send me threatening letters about suing me if I dont retract my statements. They have contacted review sites and lied about my motives of the reviews and tried to have them flagged. This is bullying at it its finest and they should be avoided all together. And as far as your threats NameHero, we are fully prepared to present are case if you continue this harassment.

      1. Ryan Gray picture Ryan Gray
        2019 April 16th
        Reply

        Hey Darrius,

        Before I address this, I think it’s important to disclose you actually own an established web hosting company called ClockBackIn.com, with according to your website, 3,245 registered domains, 281 happy clients, and 4,185 websites hosted (https://www.dropbox.com/s/8zr53glf8wmhr5x/Screenshot%202019-04-16%2013.24.42.png?dl=0). Your servers also reside in LiquidWeb’s datacenter; alongside NameHero (69.16.255.63 from your primary name server)

        This of course was not the domain / company information you used when you registered an account with us; nor was this review posted under the name in our system.

        With that said, I find it hard to believe any competing web host can give another web host a review without being biased. I know this is against Trust Pilot’s user guidelines (which is why the review was flagged) as well as others out there. This is why you received a certified letter from us asking you to retract your statements.

        I couldn’t even imagine what companies would say if I went and signed up with their services and started leaving them multiple 1-star reviews under an alias (using multiple accounts) across the Internet [regardless of my experience].

        Further, your review complained about our payment policy, “I put in a request for a refund and they said it will take up to 30 DAYS to receive it. Who made up this policy???” but the ironic thing about this, you’ve copied this same policy directly from NameHero to your website https://Clockbackin.com/payment-policy (https://www.dropbox.com/s/jbnys5gfxdv7z5e/Screenshot%202019-04-14%2021.15.41.png?dl=0).

        I also couldn’t help but notice, you actually have a link-back to NameHero’s Anti Spam Policy on your Terms Of Service page that you failed to remove while copying and pasting https://Clockbackin.com/terms-of-service (https://www.dropbox.com/s/q8sgcwcehataqj5/Screenshot%202019-04-14%2021.21.03.png?dl=0). You obviously saw the policy and liked it enough to use it for your own business.

        [ I’m sure all of this is going to be removed pretty quickly but I uploaded the screenshots to https://www.nameherostatus.com/clockin/ ]

        With that out of the way, I’m sorry to see you had issues with our service. We strive for 10/10 customer service and support and I value this relationship over anything else we do at NameHero.

        * I went through the six phone calls placed to our team and listened to the recordings.

        * I also reviewed your ticket and chat history with us.

        During this review, I personally do not believe there was any instance where our support representatives were “rude” or “incompetent.”

        All of the tickets were answered promptly without any response that indicated otherwise (you even rated one of the tickets 5/5 stars). I did see a ticket where you asked help uploading a file, it was completed for you, and when you mentioned issues with it, you failed to reply with credentials so we could investigate further.

        I personally find it hard to believe an owner of an established web hosting company, with hundreds of customers, would need help uploading a file. Regardless, we still assisted, but were not provided additional information to help troubleshoot. We would have been happy to do so! If this “messed it up completely” as you stated – why didn’t you let us know so we could have fixed it?

        Finally, you never reached out to me or asked to speak with upper management before going out to multiple review websites and posting your “negative” experience. I even reached out via your last ticket letting you know we also refunded the $19.95/setup fee and would even refund your domains, but once again, you had no response.

        Looking at your [second] Trust Pilot account (https://www.trustpilot.com/users/5c7ec29f8b5c6006649ead4e) this isn’t your first go around reviewing other web hosting companies (i.e. your competition). On March 5th 2019, you also gave first 2 host (dot) co (dot) uk a negative review (https://www.trustpilot.com/review/first2host.co.uk) advising people to take their business elsewhere: “They are so rude and it is just sad. Take your business elsewhere please.”

        In your final public statement towards us you accuse us of “bulling,” “harassing,” and being “extremely shady.” You are of course entitled to have your own opinion, but I can promise you and anyone else out there reading this, I would NEVER write a review about one of our competitors; not even you. That’s just not my style.

        At this point, I’m not sure what else I can do to rectify this situation, as we’ve already provided you with a full refund. I guess I can also refund your domain registrations, but as stated this would de-activate them. We also just got new custom t-shirts made for our team; I’d be happy to send one of those to you! Feel free to let me know!

        Regardless of everything, you’re entitled to your opinion, and I sincerely apologize if you feel that we did not live up to the customer service/satisfaction. I can assure you, we will use this as a learning situation, to continue working on improving each and everyday.

        I hate dealing with these issues out in a public forum and wish this all could have been handled a different way. The absolute last thing I wanted to do today is engage in any controversy when I could have been helping our customers. If there is ever anything I can help you wish as you continue to grow your hosting company; feel free to reach out. I wish you nothing but the most of success :).

        Best regards,

        Ryan, CEO/Founder
        NameHero

        1. DeUndrae picture DeUndrae
          2019 April 18th
          Reply

          Ryan,
          I reached out to personally several times about these issues. This response here just takes the cake on your bully tactics. What exactly are you trying to say about the terms of service? You are 100% CORRECT, I used namehero’s terms of service as an outline. Why? Because I have just got started in the hosting industry and you also said here https://www.youtube.com/watch?v=8G31f9D8cHM&t=6109s that it was okay to use them. My problem is not the terms, it was the interpretation that your billing team had on them. Your response sounds like a ex girlfriend who is bitter and screenshots text messages and sends it to the new one. This thing about reviewing other hosting companies is also ridiculous. I used you for re seller hosting and had a terrible experience, so I am not allowed to give my opinion? You also screenshot another review I did, did you look at the other reviews on their page? Also from other resellers that had problems. Let me apologize Ryan, I hurt your ego clearly and so you spent all day doing a investigative report. And side note: You are a liquid web reseller correct? So if you have a terrible experience, you are not allowed to speak on it? Good luck sir

  3. Scott Richardson picture Scott Richardson
    2018 December 17th
    Reply
    Performance Pricing User friendly Support Features

    NameHero is legit! Their customer service is the best I’ve experienced – no joke. However, any review website that says bluehost is a 9.2????? ::eyeroll:: I’m a NameHero believer and will stay there for a long, long time. Server response times are super fast. Website load times are really fast. And the list of features is just as long, if not longer, than all the big guys. Free SSL, lightspeed servers, and free Cloudflare w/Railgun. Can’t beat it!

  4. Ryan Gray picture Ryan Gray
    2018 November 10th
    Reply
    Performance Pricing User friendly Support Features

    “The one thing that we didn’t like was the poor customer support. NameHero doesn’t include any live chat support. It provides sales support, but you’ll have to start a ticket for that.”
    I don’t understand this. We have 24x7x365 sales/tech support via phone, tickets, and live chat (screenshot: https://www.dropbox.com/s/srpv71jqxzvg8rn/Screenshot%202018-11-10%2013.51.04.png?dl=0)

    “Despite waiting for a day, we didn’t get any type of response at all, which is really disappointing.”
    We answer every single request we get. If you didn’t get a response, it’s likely you missed the email response. Since all tickets are logged in our system, provide me the email/domain and I’ll provide that.

    “According to the customers, the technical support is also not up to the mark.”
    I also don’t understand this. We have over 800+ reviews on Shopper Approved and also publish our Support Feedback each and every month from real customers: https://www.namehero.com/namehero-reviews.php
    Thanks,
    Ryan

    1. Naflan picture Naflan
      2018 November 18th
      Reply

      Its been around 2 years now with Namehero, I have worked with all the major players in the market but i find NH support is incredible. Their support team is very responsive and supportive. Thanks Ryan and the team

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