Newtek Web Hosting

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Paul Mahony

8 comments

2019 February 28th at 5:40

4.8

Performance

4.0

Pricing

2.0

User friendly

7.0

Support

4.0

Features

7.0

Founded in 1998, Newtek does more than merely provide web hosting. Its website says it's a "one-stop shop" for its customer's technology needs; a claim that appears to be backed up by the number of services that it offers.

But how good are those services? Should you jump on the Newtek bandwagon or run for the hills?

As we'll see in this Newtek Web Hosting review, there are several things you should know before signing a contract.

Newtek: First Impressions

I was impressed by the variety of digital services Newtek offers. Not only was it possible to sign up for a shared, VPS or dedicated hosting package - Newtek also offered me:

  • Disaster recovery services
  • Secure payment gateways
  • Web and logo design
  • Outsourced help desk tech support

You can also access numerous general business services through the parent Newtek site. In this Newtek hosting review, I'll focus on Newtek's hosting packages, but it's worth knowing it has expertise in other areas too.

Despite the number of services on offer, I found finding the right hosting package and signing up to be extremely straightforward.

newtek web hosting review NewTek Homepage

One of Newtek's bolder assertions is that it separates itself from other hosts by offering "unprecedented levels of service and support".

Once I'd signed up, that was something I was keen to test. Live chat, phone, and email support are all available 24/7, so I began a live chat conversation.

Frustratingly, I waited 15+ minutes for a response and the staff member I talked to didn't seem to have a strong technical background, which was disappointing. 

Beware of Security Risks

Newtek recently made headlines for the wrong reasons. It seems that in February 2018, the Newtek services were hacked. That immediately raised red flags with me.

Especially when you consider that website security is supposedly one of Newtek's specialties.

Newtek Pricing

Newtek offers three shared hosting plans, ranging from $7.99/month to $14.99/month.

newtek web hosting review Pricing

The main difference between the plans is the amount of included storage and bandwidth, and the number of websites they support. VPS and dedicated hosting packages are available too from $45.88/month and $109.95/month respectively.

Newtek Plans and Prices in More Detail

Let's take a closer look at those shared plans:

PlanBasicSmall BusinessBusiness
Price (monthly)$7.99$11.99$14.99
Disk Space3GB6GB10GB
Bandwidth200GB800GB1200GB
RAM1GB2GB4GB
No. of Sites1550
SSL Included?YesYesYes
HDD or SSDHDDHDDHDD
Website BuilderNoNoNo
Customer Support24/7 Phone, Email, and Live Chat24/7 Phone, Email, and Live Chat24/7 Phone, Email, and Live Chat
Money-Back Guarantee30-Day Period30-Day Period30-Day Period

Unfortunately, Newtek plans offer poor value for money. The Basic plan is pricier than top-tier packages from competitors like Hostinger, but it comes with just 3GB of storage.

The 10GB of storage space offered by the business plan isn't exactly roomy but will be more suitable for most users.

It's also disappointing to see out-dated HDD technology being used in place of faster, more reliable solid-state drives. Especially for the price that you're paying!

Newtek Performance

During my Newtek review, I tested my Newtek site using Bitcatcha.

Newtek web hosting review Performance

The results were mediocre. Although speeds were fast in the USA, I was hoping to see a better global performance. If your audience is based outside The US - look for a different provider.

Newtek Web Hosting Review: Conclusion

I can't recommend Newtek's services. Its customer support was lackluster and I felt its pricing was borderline extortionate. Furthermore, the 2018 hacking episode raises serious questions about Newtek's security procedures.

Do you disagree? If you have your own Newtek reviews to add, please comment below!

Pros

  • Wide range of different services
  • 24/7 Phone and live chat support
  • Support for multiple OSs

Cons

  • History of hacking attacks
  • Overpriced plans
  • Not the most helpful customer support

Performance

4.0

Pricing

2.0

User friendly

7.0

Support

4.0

Features

7.0

Disclosure: We earn a commission if you make a purchase through referral links in this review. This helps to cover the expenses for running ongoing performance tests.

Newtek Web Hosting User Reviews

8 comments

Mark picture
Mark

2019 September 4th

I worked there for many years and one of the perks was discounted services. At the time, I was an aspiring developer and was working with a few mom and pop shops providing them websites services through, what was originally Crystal Tech. Even for me, accessing the correct support was a royal pain in the butt. The issue is they do not provide training to better their tiered support. They expect the support to handle customer chats, calls, and issue tickets simultaneously. Any issues forwarded to the next tier support for assistance will result in a backlash from them and supervisors for what they call a “lack of research”. It’s difficult to conduct the appropriate research when trying to provide good customer support to multiple customers via multiple forms of communication. System’s go offline consistently, and resolutions are not communicated through the organization. It became difficult to explain multiple outages to customers when we didn’t have the correct information to share. One of their selling points is support, but they don’t provide the support staff the adequate training needed or value their work force. Once I made a career move and left their organization, I still hosted my existing applications with them. The multiple billing errors due to my previous role and lack of support that extended outages forced an end to my relationship with their company.

Performance Pricing User friendly Support Features
mark picture
mark

2019 July 31st

I have been with Newtek before when they were Crystal Tech, and then the Small Business Authority, and then the SBA …. and the ONLY reason I stay is because its a pain in the ass to get my website all set up again with merchant accounts, SSL, etc. THE ONLY THING GOOD ABOUT THIS COMPANY IS THE SUPPORT>… because I have to call them at LEAST 12-15 times a year!! THERE IS ALWAYS SOMETHING [email protected][email protected][email protected] ALWAYS…. IM HACKED, OR SERVER IS DOWN, OR I CANT CONNECT TO MY WEBSITE….. the latest today was I am not able to UPLOAD a simple HTML page because somehow THEY CHANGED MY FOLDER NAME, Now instead of eating lunch today and fixing that ONE mispelled word I am sitting here waiting for Dreamweaver to download and change EVERY SINGLE file in my website (which is 100’s and 100’s of pages…. F YOU NEWTEK! DO NOT HOST YOUR WEBSITE HERE!

Performance Pricing User friendly Support Features
Paul picture
Paul

2019 June 5th

Been with them well over 15 years. At the time it was Crystal Tech and we had a dedicated server. Product service, support has degraded through the years. Downtime and issues with their mail servers has affected us countless times. I have taken the decision to host our website and mail server elsewhere once our contract ends which is in less than a month time.

Performance Pricing User friendly Support Features
Will Richardson picture
Will Richardson

2019 May 29th

This company has been a nightmare to work with. We needed to use a hosting service that supported Adobe Cold Fusion, so they fit the bill, but eventually we migrated our site to our own server and then have been trying to cancel our account ever since. They didn’t honor a request to switch to month-to-month billing, charged our card for a whole year, and now they keep insisting that we owe them another $38 for a month of “services” about 12 months after we first started trying to get them to close our account. A total mess and an incredible hassle over $38.

Support Features
J Soon picture
J Soon

2019 May 2nd

None of their hosting plans provide support for free SSL like Let’s Encrypt. In this day of age, it’s essential to have SSL from the start. I would avoid them based on that alone.

B Mitchell picture
B Mitchell

2019 April 9th

While at times I have had decent communication with support, ever since Newtek was hacked last February their service and support have gone down hill. We’ve been with Newtek since they were Crystal Tech and are looking for a new hosting service now.

Performance Pricing Support
Lee Carroll picture
Lee Carroll

2019 March 1st

Worst host on the planet! Your servers WILL go down at least once a month without any sort of reason from Newtek. I was a client for 10 years and tried to work through things with them, but after my servers keep going down, I began to loose long time clients. Newtek is not a reliable hosting company. My servers have been down for 2 hours as of this posting.

Performance Pricing User friendly Support Features
Robert Emton picture
Robert Emton

2019 March 1st

Was with them for 15 years, but they now average one major failure each quarter in the past couple of years

Performance Pricing User friendly Support Features