Newtek Web Hosting Review
2019 October 2nd
Founded in 1998, Newtek does more than merely provide web hosting. Its website says it's a "one-stop shop" for its customer's technology needs; a claim that appears to be backed up by the number of services that it offers.
But how good are those services? Should you jump on the Newtek bandwagon or run for the hills?
As we'll see in this Newtek Web Hosting review, there are several things you should know before signing a contract.
Newtek: First Impressions
I was impressed by the variety of digital services Newtek offers. Not only was it possible to sign up for a shared, VPS or dedicated hosting package - Newtek also offered me:
- Disaster recovery services
- Secure payment gateways
- Web and logo design
- Outsourced help desk tech support
You can also access numerous general business services through the parent Newtek site. In this Newtek hosting review, I'll focus on Newtek's hosting packages, but it's worth knowing it has expertise in other areas too.
Despite the number of services on offer, I found finding the right hosting package and signing up to be extremely straightforward.
One of Newtek's bolder assertions is that it separates itself from other hosts by offering "unprecedented levels of service and support".
Once I'd signed up, that was something I was keen to test. Live chat, phone, and email support are all available 24/7, so I began a live chat conversation.
Frustratingly, I waited 15+ minutes for a response and the staff member I talked to didn't seem to have a strong technical background, which was disappointing.
Beware of Security Risks
Newtek recently made headlines for the wrong reasons. It seems that in February 2018, the Newtek services were hacked. That immediately raised red flags with me.
Especially when you consider that website security is supposedly one of Newtek's specialties.
Newtek offers three shared hosting plans, ranging from $7.99/month to $14.99/month.
The main difference between the plans is the amount of included storage and bandwidth, and the number of websites they support. VPS and dedicated hosting packages are available too from $45.88/month and $109.95/month respectively.
Newtek Plans and Prices in More Detail
Let's take a closer look at those shared plans:
|No. of Sites||1||5||50|
|HDD or SSD||HDD||HDD||HDD|
|Customer Support||24/7 Phone, Email, and Live Chat||24/7 Phone, Email, and Live Chat||24/7 Phone, Email, and Live Chat|
|Money-Back Guarantee||30-Day Period||30-Day Period||30-Day Period|
Unfortunately, Newtek plans offer poor value for money. The Basic plan is pricier than top-tier packages from competitors like Hostinger, but it comes with just 3GB of storage.
The 10GB of storage space offered by the business plan isn't exactly roomy but will be more suitable for most users.
It's also disappointing to see out-dated HDD technology being used in place of faster, more reliable solid-state drives. Especially for the price that you're paying!
During my Newtek review, I tested my Newtek site using Bitcatcha.
The results were mediocre. Although speeds were fast in the USA, I was hoping to see a better global performance. If your audience is based outside The US - look for a different provider.
Newtek Web Hosting Review: Conclusion
I can't recommend Newtek's services. Its customer support was lackluster and I felt its pricing was borderline extortionate. Furthermore, the 2018 hacking episode raises serious questions about Newtek's security procedures.
Do you disagree? If you have your own Newtek reviews to add, please comment below!
- Wide range of different services
- 24/7 Phone and live chat support
- Support for multiple OSs
- History of hacking attacks
- Overpriced plans
- Not the most helpful customer support