OVH Review

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Paul Mahony

25 comments

2019 October 4th at 3:22

7.2

Performance

8.0

Pricing

8.5

User friendly

6.0

Support

7.0

Features

6.5

OVH is an international hosting company with more than 260,000 servers in 28 data centers worldwide. OVH focuses on start-ups, small business, professionals, and huge corporations.

Millions of users all around the world use OVH VPS, cloud or dedicated hosting services, as well as purchase domain names. All of them trust OVH to be secure and fast - after all, OVH hosts WikiLeaks, a world-famous secret information organization.

In this OVH review, we will see whether this company provides high-quality hosting and do so securely.

OVH Features and Services

OVH has a number of services focused on all kinds of businesses. It can equip both freelancers and huge corporations with the right hosting solution:

  • Shared web hosting
  • Cloud hosting
  • VPS hosting
  • Dedicated hosting
  • Reseller hosting
  • Domain names

NOTE - some OVH services may not be available in certain locations. For example, as of September 2017, shared web hosting is unavailable for the United States.

Right now, OVH focuses on an affordable VPS solution for its US clients. So if you need an affordable and powerful host, OVH may be a good choice.

Let's see what it offers.

Daily Backups

To protect your website data, you can opt for daily automated backups. This will ensure that you have a copy of a functioning website if you decide to test a new feature, or a problem happens.

OVH-review-backup-restore

GeoCache CDN Solution

A content delivery network (CDN) is a series of servers which deliver information to a user, depending on their geographic location.

OVH has wide networks of servers both in USA and Europe.

It makes sure your visitors from these continents get the best possible load times.

And it also serves as a safety measure. If anything happens to one server - another one can jump right in and save your website form the downtime.

OVH control panel

For most of the part, this control panel feels needlessly complicated. It is text-based and completely custom.

There is no File Manager to sort your files with - not even a web-based FTP client!

One of the simple tests I wanted to do for this OVH review was finding nameservers and then creating a subdomain. Nameservers were relatively easy to find but creating a subdomain required a lot of failed attempts and even a bit of guesswork.

I believe that using cPanel would have been a better option. However, it costs $13.99 to install, while regular hosts provide cPanel for free.

OVH customer support

Unlike most of the host, OVH has only two options of customer support available - 24/7 email and phone. Unfortunately, you won't be able to contact it through live chat. But in case you have a minor problem, OVH also has a community forum.

But apart from OVH not having live chat, there are some good things too.

Email support works 24/7 and once you send a request, you can expect a reply in 2 to 3 hours. And that is fast when compared to a number of different providers.

Also, it is interesting that even if you send a request in another language, you will get a response in the language of the country you've registered with.

If you live in a country whose language you don't understand, this may prove to be a slight problem. But we can praise OVH for its internationality.

OVH is localized in 19 countries. In each of them, there is a separate phone number you have to call to get the support you need.

And the phone support is fast.

After dialing a number, it took less than a minute to be connected. Multiple times.

Support agents were polite and helpful as well - I easily got some advice on how to install WordPress on my account, as well as how to optimize it.

OVH Performance

In this part of the OVH review, we are going to test its performance.

OVH promises 99.95% server uptime. However, in the last 30 days, it was able to score this number. OVH was up for 99.85% of the time, meaning, that your website would have been down for over 21 minutes should you've hosted with OVH.

Server response time was not exceptional too. It averaged at 630ms. And that is below the industry average of 550ms. 

Overall, OVH had a solid run. A bit over 600ms on a regular day, this host lags behind the best ones in the business but it's definitely not bad.

OVH Pricing

OVH does not offer shared hosting in the US and the cheapest VPS plans cost from $3.35/mo. You can get VPS Cloud plan with 99.99% SLA for $8.96/mo, and VPS Cloud RAM will cost $11.87/mo if you pay yearly.

OVH-review-OVH-pricing

So what do you get with each plan?

  • VPS SSD plan includes 2GB RAM and 20GB SSD storage.
  • VPS Cloud gets you 99.99% SLA, 2GB RAM, and 25GB storage.
  • With VPS Cloud RAM you'll be guaranteed 99.99% uptime, 6GB RAM, and 25GB storage space.

Each plan additionally has Anti-DDoS protection, 1-click installs, and OVH API.

You can also purchase add-ons, but the upselling is not annoying. None of the fields are pre-marked for me.

OVH-review-OWH-addons

Snapshots cost $4.19/month and each additional 50GB of disk space will cost $7.

You can compare the plans in the table:

VPS SSD VPS Cloud VPS Cloud RAM
Disk space limit 20GB 25GB 25GB
Bandwidth limit Unmetered Unmetered Unmetered
SSL Included Included Included
Customer Support 24/7 Phone, ticket
Free Automated Backups Yes Yes Yes

OVH Review - Conclusion

In this OVH review, we can conclude, that it provides competitive pricing for its VPS plans. That by itself makes this host worth attention.

However, there are some problems.

Control panel is not easy-to-use and there could be more support options.

And while performance is just average, it's not bad. Many hosts cannot achieve even that.

So, if you know what you are doing and want clear pricing - OVH is a decent host. But it might not be the best option for beginners.

Pros

  • Competitive pricing
  • DDoS protection and SSL included
  • Vast choice of server location

Cons

  • Difficult-to-use control panel
  • Poor support options

Performance

8.0

Pricing

8.5

User friendly

6.0

Support

7.0

Features

6.5

Disclosure: We earn a commission if you make a purchase through referral links in this review. This helps to cover the expenses for running ongoing performance tests.

OVH User Reviews

25 comments

Sally picture
Sally

2019 November 15th

Fake traffic report Terrible hosting company, no support, email and tickets are NOT clear answered tickets

Anonymous Human picture
Anonymous Human

2019 June 16th

Can’t get any better than this

Performance Pricing User friendly Support Features
Marco C picture
Marco C

2019 February 1st

Horrible service and rude customer service! Don’t buy anything from them!
Worse company ever, they have a useless customer service providing incorrect answers after 4-5 days. Their services are not as advertised on their website, they have a lot of limitations and strange policies created in order to force their clients to buy additional services for something that other providers offer for free.
They refuse to provide refund for duplicate or incorrect charges. Just don’t buy anything from them, even if heavily discounted.

Performance Pricing User friendly Support Features
    Sally

    2019 November 15th

    Fake traffic by them charged $10,000 Horrible service and rude customer service! Don’t buy anything from them!
    Worse company ever, they have a useless customer service providing incorrect answers after 10 days
    Their services are not as advertised on their website, they have a lot of limitations and strange policies
    They refuse to provide refund for their error incorrect charges. Just don’t buy anything from them, even if heavily discounted
    Scam OVH

Pam picture
Pam

2019 January 2nd

This is absolutely the worst hosting service ever. Do NOT use them. They do not have any support, they do not reply to open support requests or tickets, they say they have 24 hour service but they don’t. The server is not secure and your site can be hacked. If you do finally get a person most of them are rude and condescending. They give you a huge run around and don’t answer questions. You have been warned!

Alf picture
Alf

2018 December 18th

Worst hosting i worked with.

Performance Pricing User friendly Support Features
    Sally

    2019 November 15th

    Please alert everyone thief OVH

Johan picture
Johan

2018 December 9th

Terrible hosting company, no support, email and tickets are NOT answered. Avoid at all cost!!!!
OVH, please disappear and stop wasting and scamming people.

Performance Pricing User friendly Support Features
Jeff Cameron picture
Jeff Cameron

2018 November 13th

I needed to renew my two dedicated servers and Gary, the sales representative was professional, on point, and he owned the situation from start to finish. Thank you Gary for making me feel welcome at OVH!!

Franck Dernoncourt picture
Franck Dernoncourt

2018 July 13th

I have used their services for several years. It’s a terrible hosting company, not spending time writing a long review about it.

Pete Charalampopoulos picture
Pete Charalampopoulos

2018 June 9th

I use them for the last 3 years running multiple Dedicated servers in Canada and france, 6 in total, in there i run proxmox and i have multiple customers in VPS mode, no problems at all. If you just know what you are doing and you can deploy your own systems then you wont have any issues at all.

Performance
Glottalstop picture
Glottalstop

2018 May 17th

I moved one of my domains to their hosting service because of the ten-fold increase of site space offered at a far lower price to my previous host. What a nightmare. Their support tickets take 12 DAYS to be answered (my previous and now current host at NativeSpace takes 12 MINUTES) and my registration of a domain is now stuck with them Their support guides bear no resemblance to their actual back-end – the screenshots are in French and the actual site has been changed without updating the guides. Avoid. Cheaper isn’t better.