Pantheon Review

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Paul Mahony

3 comments

2019 October 2nd

Offering ‘high-performance hosting’ and 'the fastest hosting platform on the planet', Pantheon appears to be aimed at large companies looking to optimize their online presence.

That’s not to say that they don’t offer something for everyone, though. It just seems as if their primary focus is based around developing solutions for high-paying clients.

I wonder if my Pantheon review will reinforce this view?

Not a Provider For Tight Budgets

The first thing I noticed when conducting my Pantheon hosting review is that their services can be rather costly, with one of their plans going up to as high as $1,000 per month.

I guess this allows them to look after their clients, though, so it's not necessarily a bad thing. 

I also noticed that they offer a lot of services, including custom web solutions and website security. Furthermore, their live chat feature is widely regarded as faultless, and they provide comprehensive WordPress and Drupal support too.

Pantheon Review

So if you’re looking for a more premium hosting provider, then Pantheon may be the choice for you. It's ticking all the boxes so far, but can it continue to do so?

Pantheon Pricing

A quick review of the Pantheon hosting plans shows that they offer three plan structures, with all of them being highly costly when compared to other popular providers.

For the general user looking to host a small business website, there is no need to go for anything other than their basic plan - however, this still comes in at $50 per month. 

Pantheon Review Pricing

What I do like is that Pantheon offers an introductory price - this allows you to test their services at a cheaper rate before committing your life savings to them.

A More Detailed Look At Their Plans

It seems that most of the Pantheon plans are aimed at high-end businesses and enterprises. Therefore I don’t think the average person would benefit much from the things they have to offer. 

However, if you do happen to run a large organization which needs high-end hosting services, then this could be one of your best options.

Just to put it out there - they do provide free SSL certificates and 24/7 access to customer support. But that's to be expected considering their prices.

Basic Performance Elite
Disk space limit 20GB 30-200GB 200GB+
Bandwidth limit Unmetered Unmetered Unmetered
How many domains allowed 5 10-70 200
SSD or HDD used in servers SSD SSD SSD
SSL Yes Yes Yes
Email accounts No No No
Website builder No No No
Money back guarantee No No No
Customer support 24/7 live chat support 24/7 live chat support 24/7 live chat support

Next, in my Pantheon review, we'll see if their performance lives up to their prices.

Pantheon Performance

Unsurprisingly, the response time of Pantheon was among some of the best I've seen. The average response time was around 250ms, which is considered excellent.

Pantheon review speed

However, we shouldn’t really expect anything else from a hosting provider whose cheapest plan is $50 per month.

Pantheon Review Summary: Expensive But Reliable

If you’re looking for a top-of-the-range hosting provider that offers consistent, reliable performance, then Pantheon is a great choice.

Their hosting services are specifically tailored to large businesses with tens or hundreds of WordPress/Drupal sites, and they have a great platform which makes maintaining websites and team-work more efficient for developers. 

So, although I found Pantheon’s prices a bit high for what they offer, I guess you get what you pay for. If you're a small business or single user with just one or two sites, though, there are certainly better and more affordable options available.

If you've used Pantheon yourself and have your own Pantheon reviews and experiences to share, please do so by leaving a comment below!

Pros

  • Customer service is great
  • Excellent response times
  • Lots of features

Cons

  • Pricing is expensive
  • Difficult to use and master

Pantheon User Reviews

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User comments

Scott picture
Scott

2019 October 10th

Their uptime and performance is pretty good, but their support is absolutely terrible. They lock you into year-long contracts, then ignore you. I've never dealt with a more unprofessional company.... Read more

Their uptime and performance is pretty good, but their support is absolutely terrible. They lock you into year-long contracts, then ignore you. I've never dealt with a more unprofessional company. Avoid at all costs.

Performance Pricing User friendly Support Features
James Donegan picture
James Donegan

2019 March 27th

I do not have enough bad things to say about Pantheon. I don't deal with the pricing, as I am a freelance designer/developer hired to maintain the site (meaning I'm... Read more

I do not have enough bad things to say about Pantheon. I don't deal with the pricing, as I am a freelance designer/developer hired to maintain the site (meaning I'm pretty solid in PHP and Javascript, but not a hard-core coder). But the support, while responsive, is all solutions that have to be executed in command line. If I complain enough, they will eventually offer specific help, but it's generally a bunch of links to support articles that assume a certain basic level of familiarity and comfort with that environment. It's painful. If you're going to offer Dedicated WP hosting, then it should work the way WP does: you make updates via the WP Dashboard and FTP in your staging environment, you test them, and you take them live.

Performance Pricing User friendly Support Features
Robert Lee picture
Robert Lee

2019 January 9th

Way too expensive. It has good customer service but the package is just bit high.

Way too expensive. It has good customer service but the package is just bit high.

Performance Pricing User friendly Support Features