2019 May 14th at 4:04
QHoster is a company that's in business since 2004, serving around 5000 active clients and operating servers in 13 different geo-locations. QHoster offers a variety of services, including shared web hosting, VPS, domain registration and dedicated server facilities.
Clearly, this is an experienced company - but did that experience help them to deliver great web hosting packages?
In this review, we will focus on the most popular - shared web hosting services to see if QHoster is a company worth your time and money.
QHoster Review - First Impressions
Once you get over the slightly rough exterior of the QHoster site, you'll quickly discover that it offers a lot aside from basic shared web hosting, which helps add value to the core service I am assessing here.
QHoster sells shared, VPS and dedicated servers, but it also is a supplier of domain registration and SSL certificates. Both of those can be purchased without a hosting contract.
24/7 support - with some serious problems
Another thing I noticed as soon as I signed up was that QHoster's boasts to have an all-around 24/7 customer support available by both USA and UK phone numbers and through a Skype hotline.
The sad part is that I can't fully confirm this claim. I tried contacting them via Skype and via Live Chat, 5 hours later - there was dead silence in Skype and the Live Chat came alive only after an hour.
As it's 24/7 service, this shouldn't be an issue, right?
Well, I went to see what's other clients think about QHost and their customer services and boy oh boy...
Looks like I've just poked a beehive with a really short stick:
And while I was snooping around the internet for other QHoster reviews, the customer support contacted me via the live chat.
Let's just say, that the given answer was a little bit different from what I would expect from a "Professional 24/7 Technical Support":
Looks like QHoster earned a really abysmal reputation among its users over the time.
As supposedly having only around 5000 active users (at the moment of this review, I've confirmed around 1200 hosted websites, though), this is a really concerning signal!
QHoster's starter hosting plan, the Hosting Plan Mini, comes in at just over $2.50 per month, meaning it's possible to get a QHoster taster without making too much commitment.
However, it should be noted that the company requires you to subscribe for at least three months to this affordable package.
Plans in More Detail
You can see more details of the three packages offered by QHoster in the table below:
|Disk Space Limit||10 GB||150 GB||250 GB|
|SSD / HDD||HDD||HDD||HDD|
|SSL||Shared SSL Certificate||Shared SSL Certificate||Private SSL + Dedicated IP|
|Money Back Guarantee||No||No||No|
|Customer Support||24/7 Live Chat, Phone and Skype||24/7 Live Chat, Phone and Skype||24/7 Live Chat, Phone and Skype|
QHoster makes a real commitment to unlimited provisions in several areas. Even the cheap affordable Mini package comes with unlimited bandwidth, making it suitable for dealing high volumes of visitor traffic.
However, the Pro package offers the best overall value - at $6.44/month and with 150GB storage, it offers a pretty decent value, compared to the competitors.
Every plan comes with a free shared SSL certificate. An SSL certificate shows your readers that their connection to your site is encrypted, and is an absolute necessity for any business site.
Nevertheless, if you intend to use QHoster to host an eCommerce site, you'll need to upgrade to the Biz plan. It comes with a more advanced certificate and a dedicated IP address, both of which are required if you want to receive payments online.
Do note that no money-back guarantee is on offer, so don't expect to get your money back once you've paid.
Sure, there might be legal ways to get your payment back, but there's no semi-automated system to make things easier for you.
Free Domain Transfer is promoted but it's really free if you'll sign for 3 months or longer. With a 1-month plan, it's not free, which makes sense but this should be mentioned before you try to make a deal. Now it looks too good to be true...
And if it looks too good to be true, it probably is.
QHoster Performance Is Simply Not Good
During my QHoster review, I tested their servers on Bitcatcha. You can see the results below:
Overall - the performance isn't awful but you may really have issues with the users from Asia. Especially, Japan, where the response time often reached nearly 1.5 seconds.
More to add, it looks that from spring of 2018 the services are not satisfying at all, so I recommend doing thorough research before giving your business into the cheap hands of QHoster.
QHoster Review - Conclusion
QHoster has a pretty good looking entry-level package, however, the performance and support was a clear stumbling block.
The Mini package appears incredibly affordable, it boasts 10GB disk space and unlimited bandwidth for just $2.54/month. This should suit most small websites. However, QHoster is not exactly a performance leader and, in most instances, it can fail to provide basic web hosting features. If (when) this happens - good luck trying to contact their 24/7 customer support.
If you have experienced QHoster services, be sure to leave the comment below for others to see!
- Good unlimited features
- Competitive pricing
- Good selection of server locations
- Terrible support feedback
- Performance looks really bad
- Outdated website
- Customer reviews are terrible
Disclosure: We earn a commission if you make a purchase through referral links in this review. This helps to cover the expenses for running ongoing performance tests.