Scaleway Review

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Paul Mahony

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2019 October 2nd at 4:36

6.0

Performance

7.0

Pricing

6.0

User friendly

6.0

Support

4.0

Features

7.0

Scaleway is a cloud hosting service with data centers in France and the Netherlands. Its mission is to 'make cloud computing ultra easy'.

Scaleway Review Landing Page

Does it manage to do that? And with all that it does, is Scaleway the right hosting service for you?

Scaleway Review: First Impressions

Scaleway is a web hosting service that specializes in cloud hosting. Essentially, if you sign up, you'll receive a virtual server stored across multiple physical machines. Scaleway does not offer shared, VPS or dedicated servers.

Upon loading its website, the first thing I noticed is that Scaleway's cloud servers are designed for developers, rather than everyday consumers. 

Scaleway Review Developer Program

Advanced users will be able to take complete control over their hosting environment thanks to Application Program Interface (API) and Command Line Interface (CLI) support.

Developer-oriented Digital Products

Scaleway also offers several other services targeted toward developers:

  • Object Storage: Can integrate with Amazon S3 APIs.
  • GPU Instances: Ideal for data processing or AI learning.
  • BareMetal Servers: Offers complete server hardware control.

These products aren't the focus of my Scaleway hosting review, but it's good to know that they're available.

Useful Server Management Software

Once I'd signed up to a cloud hosting package, I was given access to Scaleway's custom management interface.

Scaleway Review Control Panel

The server manager was simple to navigate and allowed me to quickly add extra resources to my account. As the name suggests, Scaleway is focused on scalability.

Poor Customer Support

I felt let down by Scaleway's customer support. Although ticket customer service is available 24/7, not all hosting packages include a maximum guaranteed response time.

I encountered over-billing issues during my Scaleway review and customer agents failed to address the problem. I decided to investigate other users' experiences to see if this was unusual:

Scaleway Review Other Customers Review

I quickly realized that overcharging is a recurring problem for Scaleway.

Scaleway Review What Are Customers Saying

Scaleway Alternatives

If you're put off by the negative reviews, consider using a different developer-friendly host as a Scaleway alternative. For example, one of such alternatives is Hostinger.

Founded and ran by a team of developers, Hostinger has plenty of VPS and Cloud plans to choose from. And what's best, that the reviews of the company are overwhelmingly positive:

scaleway review hostinger alternative

Scaleway Pricing

Scaleway hosting packages are divided into 'Start' and 'Pro' packages. Both are offered in four different configurations. Starter prices vary between €1.99/month and €15.99/month. Meanwhile, Pro plans cost between €24.99/month and €179.99/month. None of these prices include tax, and they'll vary depending on your location.

Scaleway Review Pricing

Scaleway Plans in More Detail

Let's take a closer look at those 'Start' packages:

1-XS 1-X 1-M 1-L
Monthly Cost  €1.99  €3.99  €7.99  €15.99
Disk Space 25GB 50GB 100GB 200GB
Bandwidth Unlimited Unlimited Unlimited Unlimited
No. of Domains Unlimited Unlimited Unlimited Unlimited
Email Addresses Not Included Not Included Not Included Not Included
SSL Included? Yes Yes Yes Yes
HDD or SSD SSD SSD SSD SSD
Website Builder No No No No
Customer Support 24/7 Tickets 24/7 Tickets 24/7 Tickets 24/7 Tickets
Money-Back Guarantee 30-Day Period 30-Day Period 30-Day Period 30-Day Period

'Start' plans offer good value for money. At €1.99/month, the base plan is a good deal for 25GB storage and unlimited bandwidth. It's a shame it doesn't include better quality customer support though.

Scaleway Performance

I tested my Scaleway site's load times with Bitcatcha. Results were acceptable; readers shouldn't have trouble loading your site.

Scaleway Review Performance

But of course, from Cloud hosting, that is fully expected.

Scaleway Review: Final Thoughts

Initially, Scaleway appeared to be a promising web host that offered a lot of features to attract web developers.

Unfortunately, due to my own negative customer service experience and a large number of similar stories from other customers, this is not a service I can recommend. It can be good, sure - but in many cases, this might not be worth the risk.

Do you have Scaleway reviews of your own to share? Post them below!

Pros

  • Great features for developers
  • Affordable monthly prices
  • Good custom control panel

Cons

  • Poor customer service record
  • Phone support not included with all packages

Performance

7.0

Pricing

6.0

User friendly

6.0

Support

4.0

Features

7.0

Disclosure: We earn a commission if you make a purchase through referral links in this review. This helps to cover the expenses for running ongoing performance tests.

Scaleway User Reviews