SiteGround Reviews by Users & Experts

Overall Rating:
9.6
Performance
10.0/10
Pricing
8.0/10
User friendly
10.0/10
Support
10.0/10
Features
10.0/10

In 2004, the world of hosting has been introduced to a new name – SiteGround. The company was founded in Sofia, Bulgaria by a group of students and it has been successful ever since. On top of that, SiteGround has always remained independent and did things its own way – without any international organization acquiring the provider. As the results show, doing things their own way has paid off.

Currently, the corporation hosts over 500,000 domains worldwide and offers plenty of services for many different types of clients. With servers spread across three continents, SiteGround can most definitely be called an ambitious company with huge dreams and goals. Dreams and goals to make their wide customer base satisfied and SiteGround reviews shine. Now, I am going to test their services and see how the host fares.

SiteGround Services

  • Shared web hosting
  • Cloud hosting
  • Dedicated hosting
  • Reseller hosting
  • Domain names (reseller of Tucows, Openprovider, Enom)

SiteGround offers many different kinds of services. In addition to regular cheap shared hosting and domain names, there are plenty of other options. That includes quicker cloud hosting, as well as both virtual and dedicated servers. Also, SiteGround provides custom-made, bespoke servers for big businesses.

Besides that, while browsing the provider website and many SiteGround reviews, I saw some extra features – all free of charge and available for everyone. Here’s what they are.

Knowledge Base and Tutorials

Completely custom written and entirely up-to-date, SiteGround knowledge base is a very useful tool should any problems arise. With 70 categories and over 1,000 articles, it also proves to be very extensive.

The same can be said about SiteGround video and text tutorials – they’re up-to-date, and there’s plenty of them. A new generation of web developers could most certainly use them to learn and improve.

Weebly Website Builder

Weebly is one of the best website builders currently available. In SiteGround, it comes pre-installed! The builder is very easy to use and has plenty of functionality. You can either pick one of the stock templates or download one from third-party designers.

Free website transfer

Jumping ships is very easy now. Assisted website transfers are quick and free of charge. That means you can easily start using SiteGround – and the entire process is very simplified.


It appears that SiteGround cares for the people who look for the easiest and safest way to set up a website. Of course, as mentioned earlier, there are plenty of plans for users of varying levels of skill.

However, there are extra features such as a free website transfer, an easy-to-use builder and an extensive tutorial base. They point to the company trying to care for newcomers and small businesses. Therefore, to test their services, it made sense to pick the SiteGround shared hosting plan.

What’s included in SiteGround packages?

There are three plans to choose from.

  • StartUp – regular one-website plan with basic SSL, CloudFlare CDN, and daily backups.
  • GrowBig – a medium-sized unlimited website plan. Has added protection,  priority customer support, SuperCacher for increased website speed and free website transfer.
  • GoGeek – the biggest shared hosting plan available. Offers more power per user, Git repository creation, staging, and increased eCommerce capabilities.

There are plenty of things worth noting about each of these plans. In the table below you will see the main features of these three options.

StartUpGrowBigGoGeek
Disk space limit10GB20GB30GB
Bandwidth limitUnmeteredUnmeteredUnmetered
How many domains allowed1UnlimitedUnlimited
SSD or HDD used in serversSSDSSDSSD
SSLSupported, included in the package (Let’s Encrypt)Supported, included in the package (Wildcard)Supported, included in the package (Wildcard + PCI DSS)
Anti-DDoS protectionSupported, included in the package (CloudFlare CDN)Supported, included in the package (CloudFlare CDN)Supported, included in the package (CloudFlare CDN)
Anti-malware protectionIncluded (server level)Included (server level)Included (server level)
Email accountsUnlimitedUnlimitedUnlimited
FTP accountsUnlimitedUnlimitedUnlimited
Website BuilderIncluded (Weebly)Included (Weebly)Included (Weebly)
Website Templates50+50+50+
Assisted Website Transfer$30FreeFree
cPanelIncludedIncludedIncluded
Auto-installerIncludedIncludedIncluded
Auto-installer scripts300+ (Softaculous)300+ (Softaculous)300+ (Softaculous)
Money back guarantee30 days30 days30 days
Customer Support24/7 live chat, ticket, phone24/7 live chat, ticket, phone24/7 live chat, ticket, phone
Choice for server locationYesYesYes
Free Automated BackupsYesYes Yes

As far as prices are concerned, it is a common practice among many hosting companies to display their prices as “monthly”. However, these figures are usually only available by choosing the longest possible plan, like a year or two. Here’s what happens when you want to buy a SiteGround plan.

As you can see, despite the price being a lowly $3.99 a month, the shortest period you’ll be able to buy hosting for is 1 year. In a way, this makes sense. Hey, who wants to have a website for only a month?

Another thing you’ll have to remember is that you’ll be asked to pay in advance – for the whole period that you order.

These are the overall prices you would have to pay for each plan:

Payment Period / PlanStartUpGrowBigGoGeek
1 month$3.99 (+$14.95 setup)$5.95 (+$24.95 setup)$11.95 (+$24.95 setup)
12 months$47.40$71.40$143.40
24 months$94.80$142.80$286.80
36 months$142.20$214.20$430.20

*The prices already have VAT included.

First Impressions

Features

Very low disk space is the first thing that draws attention: it’s mentioned in many other SiteGround reviews as well. 10GB in the entry plan is okay but 20GB and 30GB in other plans are not very good. If you’re looking a web hosting provider to store your files with, you’d be better off looking elsewhere. But then again – for file storing, there are plenty of other services and in my experience, even a very media-heavy website rarely exceeds even the 10GB mark.

SSL certificates are included in all plans – and the one you’ll be getting with a GoGeek is also PCI-compliant, meaning you will be able to sell online and process credit card transactions. Daily backups are also included, providing you a peace of mind – should something go wrong, there will always be a recent save for you to turn back to.

In terms of DDoS protection, each plan includes CloudFlare CDN. Of course, it is available free of charge for everyone already. But it is very nice to see SiteGround make increased security easily accessible for everyone.

It is also worth noticing that every plan is using SSDs. This shows that SiteGround servers are up to date with the latest technology and that low disk space can be somewhat justified. You’re not getting much – but you’re getting the best.

Prices

SiteGround purchase periods are not entirely flexible. You can get a monthly plan, no problem – it’s just that you’d have to pay a pretty hefty setup fee to begin with. If you wish to avoid the setup fees, plans are available for only 12, 24 or 36 months.

After your starting package runs out, you will have to pay the monthly renewal prices. They’re going to be $11.95 for ‘StartUp’, $19.95 for ‘GrowBig’ and $34.95 for ‘GoGeek’. Just like with the initial purchase, you will have to pay for the entire period in advance. However, with the GrowBig and GoGeek plans you will get 20% and 30% discounts respectively!

SiteGround Customer Service

Plenty of SiteGround reviews mention their customer service. A lot of them agree that it is one of the company’s key strengths. In order to see whether it is really as good as many people say, I tested the customer support myself. SiteGround, as it should, attempts to first and foremost direct the customers to their Knowledge Base.

However, if that doesn’t work, all of their support channels are relatively easy to reach. There are three main types of customer support SiteGround currently provides:

  • Live Chat
  • Tickets
  • Phone

The ‘Support’ menu is the SiteGround site attempts to guide you to the best possible customer service option.

Once you finally choose, you will be in contact with a SiteGround customer service representative. This is how they did when I tried to test them:

Phone Service Evaluation

Depending on your IP location, you will be given a suitable phone number to call to. The line I called to took around 40 seconds to explain me my initial options and only 15 seconds to connect. I was informed to be “first in line” – I don’t know whether it was actually true or not but the wait times were great.

The representative I was connected with was very courteous yet not entirely knowledgeable. However, after a while, we were on the same page and everything was going smoothly. Overall, with terrific wait times and good call quality, this is a suitable option for people who like this kind of support.

Ticket Service Evaluation

The main thing I was testing here was their response time. The quicker they respond, the more suitable it is to send a ticket instead of making a phone call or logging into a chat session.

As you can see, it only took 2 minutes for them to respond. That is considerably less than their advertised 10 minute response time and overall, it’s a terrific result.

This performance carried on throughout many months. This SiteGround review has been constantly updated – and now, in Fall 2018, the company hasn’t missed a beat, responding to customer support requests with ease.

Chat Service Evaluation

While doing a SiteGround review of chat services, I had to evaluate three things. Firstly, wait time. The shorter I have to wait for the representative to show up, the better. Secondly, I was hoping that the customer service agent would be knowledgeable: there is no point talking to someone who couldn’t help.

And finally, I was evaluating human contact.

People who contact customer services are often lost, don’t know what to do or have no idea what to choose. A person capable of maintaining a respectful, yet a familiar and friendly stance would be perfect. This is what I found out:

In terms of wait times, SiteGround was terrific. Less than 1-minute wait in all 10 of the chats I’ve had at various times of the day and week. A video below shows just how little you have to wait until you get connected:

And the customer support agents had no issues with most of the questions, answering them with flair and ease.

You can tell that SiteGround customer service representatives are knowledgeable: they have experience of their own rather than just rely on information from the FAQ page.

And finally, I was evaluating human contact. There was plenty of it. In fact, by clicking any agent’s picture, you see a bio of them – when did they start working in SiteGround, what are they like, what are their hobbies. It’s a great personal touch which enriches the experience and makes you value the people who try to help you.

It also needs to be said, that during all of those conversations, I met a lot of great people who were engaging and proactive. SiteGround reviews are absolutely correct. This host gets the highest marks for their customer support in all – ticket, phone and live chat – platforms.

First Impressions During and After the Purchase

SiteGround claims that they only accept credit cards. However, you may contact the Sales department via Live Chat and there is a chance you may also be allowed to pay with PayPal.

SiteGround account purchase was very pleasant. In the checkout, I was offered to buy the SG Site Scanner (made by a well-known Sucuri team) but nothing else than that. During the initial contact details submission, the API recognized that I’ve chosen the UK as a country and offered (not forced), to choose a different localization to suit me best.

SiteGround reviews mention one thing which I would like to emphasize as well. That is a distinct number of data center locations made available. Two in Europe, one in Asia and one in the USA. This shows that SiteGround invests a lot to appeal to the customers around the world, as with those five locations they pretty much circle the entire world.

After I chose my server and agreed to pay, SiteGround opened a proactive chat session where the agent kindly asked for my phone number in order to clarify the setup records. The agent then manually charged the account as soon as I let him proceed with it over the phone.

The entire process took only a couple of minutes. 

The agent was very polite and outgoing. He asked proactive and direct questions and kept me engaged throughout the whole conversation. 

The account activated immediately afterward and I got to see the SiteGround dashboard which was very simple. It had basic information and a link to cPanel. A website builder menu was immediately available, so if I wanted, I could’ve started making my own website in just a few seconds.

In the menu, I was also able to manage most of the crucial services – a welcome change compared to complicated panels used by some providers.

siteground panel example

The cPanel itself is a very typical one as well. It’s convenient and simple. All the information, including nameservers, disk space and expiration time is on the left side and icons, divided into sections, are on the right.

There is not much else that can be said. The activation was fairly simple and very quick. Both the dashboard and the panel were super intuitive and easy to use. SiteGround did not blow my mind but didn’t disappoint either.

Performance Evaluation

Up to this point, SiteGround has been impressive. Easy-to-use interface and a spectacular customer support were the two main reasons for it. Nonetheless, the upcoming tests were the most important ones. It was time to see how does the SiteGround hosting performance stack up. This is what I’ll be testing:

  • Host’s speed during low upkeep
  • Host’s speed with a website created with SiteGround website builder
  • Server’s overall uptime
  • Anti-theft security evaluation

Some of the tests here will be going on over the course of several months. That means the review will be constantly updated to give you the latest results.

IMPORTANT NOTICE – the tools are never 100% right. They themselves depend on the servers they use. I used the Bitcacha tool to see what the packet travel speeds are like. In order to get the clearest possible results, 10 tests in quick succession have been done. The average result is posted here in the review.

Host Speed During Low Upkeep

Simple HTML websites require very little of the host’s resources. In theory, they are supposed to return the best speed results. So I’ve used SiteGround file manager to upload a sample HTML code, which contained this (very simple) HTML website:

And this is what Bitcacha said about its response times around the globe:

The only server which had a response time over 300ms was Sydney and that is great. What really jumps out is a very even performance between the worldwide servers, as the difference between the fastest (US East Coast) and the slowest (Sydney, Australia) was only 223ms. This shows that SiteGround is well optimized for users all around the world.

NOTE – the website was set up in SiteGround Netherlands server. There are five cities to choose from – Singapore, Chicago (USA), Milan (Italy), Amsterdam (the Netherlands) and London (UK). As you use different servers, these response times would shift accordingly as well.

Host Speed With SiteGround Website Builder

Now it was time to see how optimized are the websites built with SiteGround (Weebly) website builder.

This is the website that I’ve made.

Now let’s have a look at the website speed:

Interestingly enough, in many of the servers, the response time hasn’t changed much. The only difference was the Singapore server, which was lacking behind in all of the conducted tests. Overall, you can tell that the Weebly website builder, which SiteGround uses, is well optimized and speedy enough to compare with a few lines of HTML code.

Server Overall Uptime

Click here to see the performance of SiteGround hosting: server response times and uptimes.

NOTE – This section of the review will be constantly updated with the latest information.

I’ve set up a web hosting uptime status tool and tracked a basic WordPress website once every minute. By doing so, I was able to check the host’s overall availability.

These are the current results:

The response times? They’re the best thing they can be – stable. Constantly under 400-500ms and rarely ever down, SiteGround servers inspire quiet confidence. Sure, there are hosting providers which manage to clock better response times, however, 400ms is very fast. And the fact these times hold up, no matter what, is very nice.

Previously, we’ve seen SiteGround servers behave much worse than they are now – therefore, we can say with confidence that this company has improved, and that’s brilliant to see.

Now, let’s get to the main event of this Uptime Robot test, and that is the uptimes and downtimes. We started on the 24th of July, 2017. The updates below will guide you through my trip of seeing how reliable SiteGround really is:

After 3 and a half months, there was the first solid downtime. This has started a bit of an interesting trend. SiteGround itself hasn’t been shy in pointing out that their Netherlands server has been affected by various DDoS attacks. This is where our test website is located, and in the month of December, it had some troubles.

Problematic? No doubt. However, the response of the company has been really decent and I personally am really interested to see how they deal with themselves in the upcoming few weeks.

SiteGround Performance Update: September 2018

For many months in the row now, SiteGround has left its problems behind. In 2018, this host is perhaps one of the best when it comes to delivering constantly good results. The entire year 2018 has been great – although, in August, there have been a total of 4 minutes of downtime.

Put together, this means that SiteGround had 99.991% of uptime – way above their uptime guarantee of 99.9%, which is a great plus.

Click here to see SiteGround real-time performance: server response times and downtimes.

Anti-Theft Protection Evaluation

The test was conducted in two parts. At first, I logged out of my account and simulated a brute-force break-in. I tried entering my password incorrectly for 30 times as quickly as I could. That should’ve made the system think I was guessing the password. However, on my 31st attempt, I was allowed to login.

Some websites include a simple security system which monitors the unsuccessful login attempts and then locks out the IP address of the user. This is supposed to protect the account that’s being logged into. As you can see, I was unable to trigger such a security measure here. It may very well not be used at all.

Now it was time for the second test to do an evaluation on how does SiteGround handle sensitive user information. I’ve used plenty of names, changed my IP addresses and went through several chats trying to get my own password without providing any tangible proof. This is what transpired:

As I was simulating a break-in, I couldn’t have provided them with my own phone number. So I spun the tale even more, asking for a conversation using my “new phone number”. Such an audit has revealed me that SiteGround security system consists of multiple ways of authentification.

Firstly, it’s your e-mail you have used to register for the website. Then, it’s your phone. Having a conversation using the same phone number you used on the day of your registration gives you a master access to the account. And finally, if that fails, you have to send a picture of your credit card and ID. This is the last thing you can do to get your account back. So, if hackers have access to at least one of those things, you can lose your account. Other than that, SiteGround representatives handle user information securely. You can rest knowing they won’t give your password away just because someone said “please”.

NOTE – keep your important personal and payment information safe! Regularly change passwords and don’t use simple combinations!

SiteGround Reviews – Conclusion

SiteGround definitely matches its ambition with its quality. The company combines high-quality performance with an intuitive menu to offer a very good web hosting experience. It is not cheap but the price is certainly justified, there are loads of premium features included in even the cheapest of plans. If you’re looking for quality, SiteGround has plenty of it.

Out of all features, however, I admired SiteGround customer service the most. In simple terms, they are a level above everyone in the business. There were some interesting links and tutorials provided for me and if I didn’t find what I wanted, agents were there to help me. Wait times for live chats, phone calls and tickets were practically non-existent and the representatives were great, knowledgeable people.

To sum it up, I can say that this is a good web hosting service for many users. A few extra dollars a month will probably be worth it in the long run.

Pros

  • Multiple server locations. Five datacenters in three continents and you can choose the one you want.
  • SSL certificate, DDoS and malware protection included with every plan.
  • Using fast SSD disks.
  • Amazing customer support.

Cons

  • Very limited drive space.
  • Plans not very flexible.

Main Features

  • Worldwide Accessibility
  • Best Customer Experience

Hosting Prices

Server Locations

  • United States
  • Netherlands
  • Singapore
  • United Kingdom

Server OS

  • Linux logo Linux

Leave a review

    • Peter portrait Peter
    • 2018 November 19th
    Reply
    Performance Pricing User friendly Support Features

    Good host, but massive price hike (4x) on renewal of hosting after the first year. God that new invoice was a shock. I would have rather known up front so I could plan financially. It doesn’t give you the option to pay monthly either….

      • SiteGround portrait SiteGround
      • 2018 November 22nd
      Reply

      Hi Peter,
      Thank you for your feedback. We appreciate you rated us as a good host and we wanted to add some clarifications regarding our pricing.



      For shared hosting plans, we offer a promotional rate that is valid for your first invoice and it gives a significant discount of up to 70%. In this way, we give you a chance to try out our service with a smaller initial investment. Please note that if you are budget-oriented you are able to secure these savings by choosing a longer period for the account during initial signup – up to 3 years.

      
Our sales pages clearly display both the promotional and regular prices for each of our plans. In addition, during the checkout process, we inform you that the discounted rate will be valid only for the first billing period and after that, the regular price will apply. When you purchased your account you have chosen 1 year for your plan, and for the renewal, the price has not been increased, but you are simply paying the regular one and not the promo rate. 


      We also offer discounts for renewals, and you can save up to 30% if you select a longer period to renew your account. You can contact our team directly to discuss options we can provide.



      Regards,

      SiteGround Team

    • J. Edwards portrait J. Edwards
    • 2018 November 13th
    Reply
    Performance Pricing User friendly Support Features

    The only good thing I can say about my experience with Siteground is support was friendly. They weren’t real knowledgeable. And I felt like I was dealing with late 90s/early 2000s technology. It was the same C-Panel I worked with 15 years ago! All I wanted to was to clone my existing site onto Siteground, which took an astonishing 8 hours to do with tech support scrambling to figure out why images and CSS were missing. They ‘finally’ figured out the issue was my site was SSL and there’s wasn’t. So their solution was to change my host file so I could see the site on their server. And it STILL wasn’t correct. I have a transcript of the support ticket if anyone ever wants to view it.
    One of their competitors migrated my site in less than 2 hours with no issues.

      • SiteGround portrait SiteGround
      • 2018 November 19th
      Reply

      Hello J. Edwards,



      We were sorry to hear you were not satisfied with the support you have received from us and you have moved your website to a different provider. For us any feedback on improving the experience of our clients is important and we would like to review the handling of your request. As we were not able to locate your account to check the case in more details, we will be grateful if you send us the ticket ID to reviews at siteground dot com.

      With regard to your comment about the user experience with cPanel, we are currently working on a big project that will offer a brand new interface and process for using the functions from cPanel, so we have taken into consideration the feedback from our clients on that topic.


      Regards,

      Siteground Team

    • Dean T portrait Dean T
    • 2018 October 21st
    Reply
    Performance Pricing User friendly Support Features

    Beware, Siteground will screw you. They suck you in with only 3.95 a month and then after a few months with out warning they will up the price to 20 a month. I’ve never seen such dishonesty in a company and then they dont want to keep you and lower prices, rather tell you to go if you dont like them sorry.

      • SiteGround portrait SiteGround
      • 2018 October 24th
      Reply

      Hi Dean,
      


      Please allow us to add some clarifications regarding pricing. For shared hosting plans, we offer a promotional rate that is valid for your first invoice and it gives a significant discount of up to 70%. In this way, we give you a chance to try out our service with a smaller initial investment. In case you are budget-oriented you are able to secure these savings by choosing a longer period for the account during initial signup – up to 3 years. Our sales pages clearly display both the promotional and regular prices for each of our plans. 

      Renewals are on our regular prices and information about the rates for them is available in your client area as well. We offer a discount of up to 30% off when you choose a longer period to renew your account.

      

We aim to constantly give a better customer experience and provide value with new tools and features that we integrate in our services. To give you a few recent examples, this summer we launched our WordPress Migrator plugin that makes it possible to quickly move WordPress sites and the WordPress Starter tool for an easy start of a new website. Just this week we have made available PHP 7.3 latest release candidate version, and our customers are able to test its functionality and prepare their site prior to the official release. We do not charge you additionally for these enhancements, as our goal is to deliver quality service and top performance for your website.

      
Regards,

      SiteGround Team

    • Dean T portrait Dean
    • 2018 October 21st
    Reply
    Performance Pricing User friendly Support Features

    As Neil reported, I am also leaving SiteGround, as the pricing to renew is crazy expensive now and it does seem like they sucked me in for 2 years at a decent rate but not to renew the grow big plan for 1 year is $20 bucks a month $240 a year…..WOW crazy high. I called in and asked to get some better pricing and was told that they wouldnt lower it and basically i need to leave if i dont like it. That is sad because i really liked the over all feel of their team and overall reliability, but i will leave as i cant afford that cost for a basic 5 page html website that just needs data space for file.

    • MatthewKaf portrait MatthewKaf
    • 2018 October 13th
    Reply
    Performance Pricing User friendly Support Features

    Hello. And Bye.

    • Prateek portrait Prateek
    • 2018 September 19th
    Reply
    Performance Pricing User friendly Support Features

    It is seen that SiteGround Hosting is very popular among a large section of the business community. You can get many user-generated reviews online that are basically based on anecdotes and personal experience. Based on the feedback from the millions of users,here’s what I found the siteground review 2018 for you all.

    • Andi portrait Andi
    • 2018 September 15th
    Reply
    Performance Pricing User friendly Support Features

    in my personal Opinion siteground.com is the world’s most unreliable hosting company,
    and was the worst hosting. If you need hosting, you should consider it seriously.

    • Andre portrait Andre
    • 2018 September 9th
    Reply
    Performance Pricing User friendly Support Features

    Beware, Siteground will screw you. They lead you in with only 3.95 a month and then after a few months with out warning they will up the price to 20 a month. I’ve never seen such dishonesty in a company.

      • SiteGround portrait SiteGround
      • 2018 September 13th
      Reply

      Hi Andre,

      Regarding pricing, we would like to clarify that we are transparent about the rates we offer for your initial billing period and the regular price on which your hosting account will be renewed. Both of them are listed on our sales pages and on the checkout page we also inform you that the promo price will be valid only for your first invoice. After that the regular price will apply.

      If you would like to secure the savings of the promotional rate for a longer period of time you can choose a period of up to 3 years in your initial signup.

      We would also like to clarify the $3.95 per month is the discounted rate for our Starter plan. The regular price for the StartUp is $11.95 per month. On renewals, our customers can take advantage of up to 30% Off when they choose to renew for a longer period.

      Regards,
      SiteGround Team

    • Tim Dudman portrait Tim Dudman
    • 2018 August 30th
    Reply
    Performance Pricing User friendly Support Features

    For beginners who are looking for a budget hosting, Siteground doesn’t suit them well 🙁

    • Donald Duck portrait Donald Duck
    • 2018 August 30th
    Reply
    Performance Pricing User friendly Support Features

    I had been with Siteground for more than 2 years and I love their technical support and their helpfullness. Uptime is great for me, no issues at all with my “business”, haha. And the price is not that while I don’t have that many websites…