WestHost Reviews by Users & Experts

Overall Rating:
6.6
Performance
6.0/10
Pricing
5.0/10
User friendly
8.0/10
Support
8.0/10
Features
6.0/10

Founded in 1998, Utah-based WestHost is a web hosting provider that is part of the UK2 Group.

Which means that they’re working in a big family of providers, including Midphase and VPS.net. And in this group, WestHost seems to have a very clear emphasis on excellent customer support and solid, low-cost services.

Does WestHost stay true to its claims?

I unravel all in my WestHost review.

Leaving A Good First Impression

When I found myself on the WestHost website, my first reaction was a positive one.

The website is presented in a clear fashion with great design appeal. Everything is easy to navigate and it takes a matter of seconds to find what you’re looking for.

I was also interested to see that WestHost offers a guarantee for 99.9% uptime.

The next thing that caught my eye was that there is a 75% sale on WestHost’s shared hosting services.

westhost review

westhost reviewI proceeded to dig deeper and found that the discounted price is only for the first year.

After that, it reverts to full price.

However, I’m still a fan of this. It gives it a chance to prove itself to you. If after a year you’re not over the moon with the service you received, you can decide not to renew your plan with WestHost and shop elsewhere instead.

So far, so good.

But, what have longtime customers of WestHost got to say about it?

WestHost Reviews from Longtime Customers

westhost review 4 starsI checked out customer feedback extensively and found that the majority of comments from longtime customers were rather reassuring.

There were some that were very positive, some not so much – like the one in the picture right here.

However, I picked up a pattern.

It seems the support offered is good and highly responsive but several users have also mentioned issues with uptime.

With the websites reportedly going down for a couple hours on some months, that would bring WestHost’s uptime to only around 99.7%.

Whether or not that’s a significant issue for you entirely depends on your individual needs. If a page being down from time to time is a problem for you, maybe WestHost won’t be a perfect option.

But if your main concern is the pricing, well – the next part of this WestHost review is for you.

WestHost Pricing

I’ll now see if WestHost can pick up some points in the pricing department.

westhost review pricing

Now, I would usually say that $8.00 per month for just 50GB disk space and 1000GB bandwidth is overpriced, but things are a little different with WestHost. Seeing as you’re offered the first year at just $1.99 per month and you get a 30-day money-back guarantee, you have little to lose.

Or so it may seem…

As I then discovered a risk.

You cannot pay monthly. Instead, you must pay annually.

You can also pay quarterly but you won’t receive a discount. So, the risk is that you may find some issues after your 30-day refund policy expires and you will have paid for an entire year.

WestHost Plans

Personal ($8/month)Preferred ($13/month)Business ($16/month)
Disk Space50GB200GBUnlimited
Bandwidth1000GB2000GBUnlimited
No. of Domains1UnlimitedUnlimited
Free Domain IncludedNoYesYes
Free SSL IncludedNoNoYes
Email AccountsUnlimitedUnlimitedUnlimited
SSD or HDD Used in ServersHDDHDDHDD
Money-Back Guarantee30-Day Period30-Day Period30-Day Period
Customer Support24/7 Phone, Chat or Mail24/7 Phone, Chat or Mail24/7 Phone, Chat or Mail

As you can see, the primary difference between the three plans is the disk space, bandwidth, and additional freebies. With the Preferred plan, you get a free domain, while in the Business plan you also get an SSL certificate thrown in.

Either way, I can’t justify forking out the full price of any of these plans. Especially as you cannot pay monthly.

The deal is good if you’re paying the discount rates, but pretty bad once the renewal prices kick in.

WestHost Performance

To trial WestHost on one more factor, I ran a Bitcatcha test on its response times.

westhost review

The results were neither amazing nor disappointing.

While performance in the U.S. and other western countries were great, the speeds in Asia let WestHost down.

Overall, WestHost performance is a picture perfect example of “average”.

WestHost Review Round-Up

The moral of the story: don’t judge a book by its cover.

Although WestHost’s website looked welcoming and was a pleasure to use, it’s pricing certainly wasn’t. The customer support sure is great but that doesn’t justify the prices on offer. For those reasons, I cannot recommend WestHost as a viable shared hosting provider. You can find better value elsewhere.

Hopefully, WestHost can lower its prices in the future but at this time I can’t give this company a good evaluation. If you are looking for cheaper and altogether better providers, you should look elsewhere.

Pros

  • Great tech support
  • Free domain with Preferred & Business packages

Cons

  • No monthly payment option
  • High prices

Main Features

  • Excellent 24/7 customer service
  • Low starting price

Hosting Prices

westhost review
On Sale

Server Locations

  • United States

Server OS

  • Linux logo Linux

Leave a review