Yola Reviews by Users & Experts

Overall Rating:
6.6
Performance
6.0/10
Pricing
8.0/10
User friendly
6.0/10
Support
7.0/10
Features
6.0/10

Born in Cape Town in 2007, the Yola website builder has managed to build a customer base of a whopping 12 million users.

But the impressive stats don’t stop there – Yola is still seeing an enormous 1.2 million new users each year!

But is the platform worthy of its success?

Read my Yola review to find out.

A Quick Glance at Yola

First things first, I wanted to familiarise myself with their customer support services – seeing as though I’d heard so much about them prior to signing up with Yola.

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And I wasn’t disappointed. Yola provides multiple forms of support for all its users  they have email support, in-house support, and premium support. I was also pleased to see that its lowest price plan includes premium support, which is something that most website builders fail to include in their lower priced plans.

Should you need any extra support, they also provide comprehensive tutorials and blogs that deliver site building tricks and tips.

The Yola website is clean and extremely informative. Navigating their website and exploring their features was a pleasant experience. I also found Yola’s about us section to be very humble and interesting.

Yola’s templates are modern and sleek. When I contacted customer support regarding an estimated amount, their reply was ‘a fair few hundred’. Not the response I expected, but granted – that’s a lot of templates.

However, after signing up with Yola, I found the process of creating my site to be slow, and very basic. There are also structural limitations when it comes to customizing.

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With Yola, you edit your pages through a lightbox. The frustrating thing about this is that you can’t see your changes as they’re being made. Instead, you have to save and reload.

Another disappointment was that the mobile version of Yola is only available with its silver plan. Saying this, though, their silver plan is extremely good value for money.

There is a Bronze plan too, which for the small price tag of $4.95 per month billed yearly, is excellent. Key features included in this package are unlimited bandwidth, custom domain, premium support and up to 5 websites.

The downside to this price plan is the Yola branding in the footer.

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Yola Pricing

The pricing for Yola is quite impressive.

yola review pricing

Yola offers two different pricing options – monthly, and annually. They also have a number of well-priced plans with a 30-day money back guarantee.

For small businesses, the Bronze package has a lot to offer. The extra features included in the silver plan are not worth the increase in price ($5 when billed yearly, or $7 month-to-month).

For upmarket businesses, the gold plan is great value for money. In fact, I actually compared Yola’s gold plan to Wix’s VIP plan. Although the two plans are fairly equal in price, Yola’s gold plan has more to offer in terms of storage and mobile compatibility.

The support features included is a huge positive too. In all my year’s experience using web builders, I found their support to be outstanding! I received a reply almost immediately (under 30 minutes), which is impressive due to its number of customers.

Plans in more detail

You can check out the plans in more details here:

FreeBronzeSilverGold
Disk Space1GB2GB5GBUnlimited
Bandwidth1GBUnlimitedUnlimitedUnlimited
Number of Templates100+100+100+100+
Number of Websites3UnlimitedUnlimitedUnlimited
Free DomainSub-domainYesYesYes
Custom DomainNoYesYesYes
SupportEmailPremiumPremiumPremium
eCommerceYesYesYesYes
Ads Displayed?YesYesNoNo

These price plans are flexible in both price and features. For individuals who are looking to build a professional looking website with a good amount of storage and number of websites, then Yola’s free plan would be fine.

However, personally, I would recommend the Bronze plan. In comparison with the other paid plans, the features are almost identical – the only restriction is the 2GB of storage.

Overall, when I compared these price plans to other website builders, they were as good – if not better value for money. However, the lack of design flexibility is a big negative with Yola – especially for creatives or artists who love a custom design.

Performance

Having tested the Yola performance on Bitcatcha, the results are fairly good.

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Users can expect an average response time from Yola. In the United States response times are good, however, the further afield you travel the slower the response times.

Final Thoughts from My Yola Review

From its support to its features – I have mixed impressions of this website builder.

There are also some key features missing from Yola, including a blogging option which was discontinued in 2012. Instead, Yola suggests that you embed a Tumblr blog – which is a pretty poor solution.

Yola’s ‘lightbox’ editor is frustrating. It prevents you from making quick and efficient changes to your website, as you have to save and reload the page. Overall, it was quite disappointing from Yola, and therefore I wouldn’t recommend.

If you do try Yola, please feel free to leave your own Yola reviews and experiences below.

Pros

  • Customer Support
  • Ease-of-use
  • eCommerce features

Cons

  • Lightbox feature is buggy
  • Non-flexible packages
  • Editing limitations

Main Features

  • Premium support for lower-priced plans
  • Fair-priced packages

Hosting Prices

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Server Locations

  • United States

Server OS

  • Linux logo Linux

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