IX Web Hosting Acquired By Site5: What Does This Mean For You?

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Katherine Garcia

41 comments

2019 July 23rd at 3:49

ix web hosting acquired by site5

You would be forgiven if the name IX Web Hosting doesn't immediately ring a bell. Despite being around for almost 20 years, IX Web Hosting has never really made a big splash in the web hosting arena.

Well now, things might change.

IX Web Hosting has been acquired by Site5, an EIG (Endurance International Group) provider. This wouldn't be the first time and won't be the last that a small fish in the hosting pond is eaten by one of the sharks. We've seen hosts get swallowed up by EIG brands before, so this comes as not much of a surprise.

IX Web Hosting

If you're an IX Web Hosting user you might be thinking to yourself: 'What now?'  Well, initially at least, not very much. The acquisition itself actually happened way back in the 4th quarter of 2015:

During the quarter, the company acquired the assets of Ecommerce, LLC (IX Web Hosting). The total consideration for this acquisition is approximately $28.0 million, of which $23.8 million was paid at closing.EIG fourth quarter 2015 results

It has been almost 3 years since then, and the only big change so far is that most customer accounts are now supported by Site5. EIG has started the process of migrating IX Web Hosting users accounts over to Site5's infrastructure, but it is still ongoing as of the time of writing.

In this article, we are hoping to provide some insight into why this is happening in the first place.

What Changes For The Users

We actually stumbled across this news whilst in the process of making a review of IX Web Hosting. We were checking out the domains tab on its site and well, this appeared:

IX Web Hosting acquired by Site5

Interesting, we thought. So, we did some digging!

IX has proudly joined forces with Site 5, more details on this are available in your account helpdesk. As part of this transition, this page is no longer monitored but you can still contact us by visiting the @site5 Facebook and Twitter pages.

— IX Web Hosting (@IX_Web_Hosting) March 20, 2018

This is the last tweet we could find from IX Web Hosting, dated March 20th, 2018. After this, the account has been deleted and all customer queries are now being directed to Site5's support. So how are customers taking this? Not well, it seems...

As you can see, people aren't very happy with the way IX Web Hosting, Site5 & EIG has handled the migration of their services.

As for what this means for users, at the end of the day we simply don't know. The only people that can answer that question are EIG themselves, but as we all know, they aren't exactly the kind of company that likes to be entirely transparent.

Update 2019: As you can see from the comments on this article, the migration process was not smooth. Many former IXwebhosting found their data lost. Also, some of the users were not able to edit their sites due to the website builder mismatch.

Differences Between IX Web Hosting & Site5

Comparing the two hosts leads to more questions than answers, in all honesty. Let's compare some of the most important features on both of their entry-level plans.

As you can see, in terms of disk space & bandwidth, IX Web Hosting and Site5 share a common trait - Unlimited access. That is where the similarities end, though. Do you want more than 1 domain? IX Web Hosting gives you as many as you want. Maybe you need unlimited email accounts? Site5 is your guy. So far everything is a draw, right?

IX Web Hosting Expert Plan ($3.95 p/month) Site5 hostBasic ($6.95 p/month)
Disk Space Unlimited Unlimited
Bandwidth Unlimited Unlimited
Domains Unlimited 1
Email Accounts 2500 Unlimited
SSL Free Not Included
Website Builder Included Not Included

Well, then we look at SSL encryption and the inclusion of a website builder and we can see that IX Web Hosting offers both here, whilst Site5 offers neither. 

Why IX Web Hosting was acquired?

Well, since neither Site5 or IX Web Hosting released any kind of official reason for this move, we have to theorize. Taking a look at Google search trends for the two hosts over the past 5 years paints an interesting picture, however.

Both hosts have been on a similar trajectory over that time period, and both seem to be declining pretty rapidly.

Now, since both hosts are EIG brands, it's very likely that this is simply a case of two underperforming hosts that aren't making money, so EIG is simply sacrificing one to save the other. And as you can see from the graph, of the two, IX Web Hosting is the worst performer.

As you saw before, IX Web Hosting offers more in terms of features than Site5 for almost 50% less money! It's starting to become more clear as to why IX Web Hosting is the brand that EIG decided to chop.

As we have seen from other EIG brands that ended up closing shop, this doesn't mean it's the end of the road for IX Web Hosting employees, or its servers or any other infrastructure, it simply is an end to the brand name.

What Should You Do Next?

If you have been using IX Web Hosting already, you won't have to do anything. As far as the plan, the migrations should take place to Site5 quickly and seamlessly.

However, as we have seen from some user's experiences, that doesn't always go as planned. There shouldn't be downtimes or other issues, and in some ways, things might improve. When moving to Site5 you'll be able to enjoy cPanel, instead of IX Web Hosting's poor proprietary one.

Even though existing customers will be transferred to Site5 and new customer prompted to go the same way, we have done some tests in our reviews. While Site5 is not the worst hosting by any means, there are many alternatives which we liked far more. For instance – our list of best web hosting providers.

Not only many of them are cheaper than Site5, but they also beat Site5 in almost every category. They are faster, more reliable, easier to use and have the absolute best customer service in the business. The best part is – all of our recommended hosts were steadily improving and getting bigger with each day!


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Katherine Garcia

Curious and full of fresh ideas, Katherine is a professional content writer. Owns a dog, a cat, and a horse. Spends her free time reading books and playing with the pets.


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41 comments

miriam picture
miriam

2019 October 3rd

I have one website I painstakingly put together in IXWebhosting. It was transferred to Site5, and there were problems with the migration. At first, somehow I was able to edit it, but found out this morning that the website builder is gone and I cannot make changes to my website. Super frustrating. Online chat person could only offer me CPanel file manager, but I am not tech savvy enough to edit in that format.

Adrian Kemble picture
Adrian Kemble

2019 September 23rd

Since the merge, it’s been a nightmare and frustrating moment. The support is extremely downhill and lost us some of our databases on the move. We managed the find our puzzles back together and have moved to Stablepoint. Atleast, we now have a proper provider in place and some one who clearly understands what we do and how things are done.

Tina Shelnutt picture
Tina Shelnutt

2019 July 1st

Since the migration of ixwebhosting to site 5, we have not been able to use our site. A year later we still do not have access to our site and our payments were going to someone else’s account. Upon inquiry, there is nothing that can be done. We have lost all aspects of the site and including the design and information. itwillbejesus.com can not be accessed and everyone point sthe finger at the other. So frustrating. We have been forced to seek out a new name for our website.

Alice M. Bateman picture
Alice M. Bateman

2019 June 8th

I was with lX Web Hosting & when they sold to Site5 I was told that my web site would remain the same. However, when the “migration” began it seems my web site didn’t follow correctly – I lost my portfolio of photos (sculpture)! I have tried to contact them without much luck. I did get a hold of someone on “chat” and she was able to get my site up but without the portfolio. Now I am wondering if they LOST the photos and as hard s I try I cannot connect with anyone who might help. They have been collecting the yearly fee but I really have no service except for an introduction. Alicembateman.com, what can I do?

Jo Anne Tower picture
Jo Anne Tower

2019 May 12th

I have three websites that I developed in IXWebhosting. All were transferred to Site5. I have been studying their program for months and just found out today that the websites were built on different platforms and I cannot make changes to my website. What are IXWebhosting and Site 5 going to do about this? Does anyone have a headquarters address so I can file appropriate complaints?

Steve R picture
Steve R

2019 March 7th

Never use Site 5. The bought IX and just turned my website off. I was happy at IX. I only needed about 40 people a year to find my website. I used the IX website builder tool. Site 5 said I was welcome to rebuild my site and come one over. Screw you Site 5!. The lesson here is if you ever get a email from you host and they tell you they have been sold start planning an exit straggly that day because the screw job is coming.

Edward Seman picture
Edward Seman

2019 March 5th

My website www.acmedjs.com went down and I contacted Iwix and they said my domain is not hosted with them. I believe I transferred to Wix.com two years ago so I contacted Wix and they changed there name servers and told me to disconnect from them and reconnect. So I did this but still not working. Whatsmydns.net never starts propagation. Is my domain hosted by you?

Dalila Dager picture
Dalila Dager

2019 February 20th

I’m really very worried. They removed my domain without warning and I have all the data of my clients there that I can not see and there is no access. This can bring me a legal problem and you will have to solve it urgently and quickly. You made that migration without notifying us and I write to you and nobody answers me. If it was not because I got this link, I would not have known. I need to solve this in a day or I will have to go to a person who communicates with you.

Elizabeth Boyer picture
Elizabeth Boyer

2019 January 16th

I am a very unhappy former IX Webhost customer of many years! My website was poached, unbeknownst to me, because, as they admitted, Site5 security measures were not properly installed. So because the poached version was sending out spams, Site5 took my website down, without notifying me! When I discovered this, it took 2 full days to get some semblance of my website back, but no access from iPhone, and some of the images still won’t open. Last word from Site5 is that I have to hire a developer to try to recover the images and allow them to open properly. Because they are NOT website builders (mine was built on IX with their assistance.) Am I looking for another server/host/builder? Oh yes! Meanwhile I’m SOL and paid up until June 2019. I have asked for a refund. No word on that yet. I was told, finally, that the IX servers were taken offline on August 28, 2018. Again, without notice!

pippa picture
pippa

2018 November 10th

I am unable to contact site5 without agreeing to their terms and conditions, which tie me into their billing agreement. I once had a website that was hosted by IX, but its no longer visible online, so it appears to have been lost in the migration. I belive I cancelled autorenew, but now that IX are defunct, i have no way of confirming this. My card details are out of date, so advanced payment hasnt gone through, but Im being harassed with daily emails from site5 for payment. How to I give them notice and stop this harassment without inadvertently agreeing to their terms? Im hoping that because I never signed up nor agreed to the migration, Im wont be legally obligated to pay for a service that I neither want nor am receiving.