IX Web Hosting Acquired By Site5: What Does This Mean For You?

ix web hosting acquired by site5You would be forgiven if the name IX Web Hosting doesn’t immediately ring a bell. Despite being around for almost 20 years, IX Web Hosting has never really made a big splash in the web hosting arena. Well now, things might change. IX Web Hosting has been acquired by Site5, an EIG (Endurance International Group) provider. This wouldn’t be the first time and won’t be the last that a small fish in the hosting pond is eaten by one of the sharks. We’ve seen hosts get swallowed up by EIG brands before, so this comes as not much of a surprise.

IX Web Hosting

If you’re an IX Web Hosting user you might be thinking to yourself: ‘What now?’  Well, initially at least, not very much. The acquisition itself actually happened way back in the 4th quarter of 2015:

During the quarter, the company acquired the assets of Ecommerce, LLC (IX Web Hosting). The total consideration for this acquisition is approximately $28.0 million, of which $23.8 million was paid at closing.EIG fourth quarter 2015 results

It has been almost 3 years since then, and the only big change so far is that most customer accounts are now supported by Site5. EIG has started the process of migrating IX Web Hosting users accounts over to Site5’s infrastructure, but it is still ongoing as of the time of writing.

In this article, we are hoping to provide some insight into why this is happening in the first place.

What Will This Mean For Me?

We actually stumbled across this news whilst in the process of making a review of IX Web Hosting. We were checking out the domains tab on their site and well, this appeared:

IX Web Hosting

Interesting, we thought. So, we did some digging!

IX has proudly joined forces with Site 5, more details on this are available in your account helpdesk. As part of this transition, this page is no longer monitored but you can still contact us by visiting the @site5 Facebook and Twitter pages.

— IX Web Hosting (@IX_Web_Hosting) March 20, 2018

This is the last tweet we could find from IX Web Hosting, dated March 20th, 2018. After this, the account has been deleted and all customer queries are now being directed to Site5’s support. So how are customers taking this? Not well, it seems…

As you can see, people aren’t very happy with the way IX Web Hosting, Site5 & EIG has handled the migration of their services.

As for what this means for users, at the end of the day we simply don’t know. The only people that can answer that question are EIG themselves, but as we all know, they aren’t exactly the kind of company that likes to be entirely transparent.

What Are The Differences Between IX Web Hosting & Site5?

Comparing the two hosts leads to more questions than answers, in all honesty. Let’s compare some of the most important features on both of their entry-level plans:

IX Web Hosting Expert Plan ($3.95 p/month)Site5 hostBasic ($6.95 p/month)
Disk SpaceUnlimitedUnlimited
Email Accounts2500Unlimited
SSLFreeNot Included
Website BuilderIncludedNot Included

As you can see, in terms of disk space & bandwidth, IX Web Hosting and Site5 share a common trait – Unlimited access. That is where the similarities end, though. Do you want more than 1 domain? IX Web Hosting gives you as many as you want. Maybe you need unlimited email accounts? Site5 is your guy. So far everything is a draw, right?

Well, then we look at SSL encryption and the inclusion of a website builder and we can see that IX Web Hosting offers both here, whilst Site5 offers neither. 

Why Has This Happened?

Well, since neither Site5 or IX Web Hosting released any kind of official reason for this move, we have to theorise. Taking a look at Google search trends for the two hosts over past 5 years paints an interesting picture, however.

Both hosts have been on a similar trajectory over that time period, and both seem to be declining pretty rapidly.

Now, since both hosts are EIG brands, it’s very likely that this is simply a case of two underperforming hosts that aren’t making money, so EIG is simply sacrificing one to save the other. And as you can see from the graph, of the two, IX Web Hosting is the worst performer.

As you saw before, IX Web Hosting offers more in terms of features than Site5 for almost 50% less money! It’s starting to become more clear as to why IX Web Hosting is the brand that EIG decided to chop.

As we have seen from other EIG brands that ended up closing shop, this doesn’t mean it’s the end of the road for IX Web Hosting employees, or its servers or any other infrastructure, it simply is an end to the brand name.

What Should I Do Next?

If you have been using IX Web Hosting already, you won’t have to do anything. As far as the plan, the migrations should take place to Site5 quickly and seamlessly. However, as we have seen from some user’s experiences, that doesn’t always go as planned. There shouldn’t be downtimes or other issues, and in some ways, things might improve. When moving to Site5 you’ll be able to enjoy cPanel, instead of IX Web Hosting’s poor proprietary one.

Even though existing customers will be transferred to Site5 and new customer prompted to go the same way, we have done some tests in our reviews. While Site5 is not the worst hosting by any means, there are many alternatives which we liked far more. For instance – there’s SiteGround. Not only is it cheaper than Site5, this company beats EIG in almost every category. It’s faster, more reliable, easier to use and has the absolute best customer service in the business. The best part is – they’ve been steadily improving and getting bigger with each day!

Leave a Comment

    • Rick Dorey portrait Rick Dorey
    • 2018 September 10th

    We had all of our domains shut down without warning and right at a critical transition time. No idea even how to get our old sites to transfer to another provider. Only way we found out is when Google notified us that the sites were no longer valid.

      • MCE portrait MCE
      • 2018 September 11th

      It’s the same here. I’ve had accounts with IXWebhosting for more than a decade. What do I do?

    • Bertrand L. Pelletier portrait Bertrand L. Pelletier
    • 2018 September 6th

    Our dedicated mail server with over 15 domains including ecommerce etc was shut down without warning and we are in a very serious situation – Anyone that could help get in touch with their legal department? We are ready to sue. Bertrand

    • Ron Barnett portrait Ron Barnett
    • 2018 September 6th

    How do I turn off privacy setting do I can transfer my four domains into another hosting service ?

    • DBC portrait DBC
    • 2018 September 1st

    Just another Ix nightmare…. 16 years of being a loyal customer and not a word before what looks like a conversion to oblivion. Emails down, and no answers

    • ORC portrait ORC
    • 2018 August 30th

    AUG 30, 2018
    Used to be able to access email via: mail.opentransfer.com
    Where is my email? Site5 has NO Support that on can contact.

    Where is the webmail for Site5. There is NO support for Site5

      • Tammy portrait Tammy
      • 2018 September 4th

      Try webmail.yourdomainname.com Although I lost a couple of months of emails, at least I CAN access them.

      Good luck!

        • Carol portrait Carol
        • 2018 September 12th

        Doesnt work for mine

    • RGP portrait RGP
    • 2018 August 30th

    Disaster. Lost all my domains, all my email and business accounts. No support. No clue where to go or how to fix. Just after paid a fortune to renew everything. Guess I am going out of business thanks to this disaster.

    • Frank Gallagher portrait Frank Gallagher
    • 2018 August 30th

    Problem reoccurred … as in PHP Not Working … Ticket 3664259 Site Hup-Fwd.com and other links not opening sites. I can not get into manage … create a Ticket … or edit. Please Fix … Thank You.

    • Dain W portrait Dain W
    • 2018 August 29th

    For some reason, IX determined that they didn’t want me as a customer – here’s the notification I got:

    “Unfortunately, after extensive evaluation by our migration engineers, we have determined that we will not be able to migrate your account to the Site 5 technology platform.”

    …additionally, in the same email, they included this utterly incomprehensible marketing wank:

    “We value your business and do not want to lose you as a customer, but our first priority is to make sure that your websites, email, and related services work correctly.”

    So I opened a ticket, asked what I need to do to stay a customer – – and their response?

    “IX is closing and we are migrating our customers to another hosting service in efforts to give you the service and customer support you deserve. Unfortunately, our migration services have ended and we were unable to migrate all accounts. We deeply apologize for the inconvenience that this migration has caused you and for the lack of communication that has taken place during this process.”

    I managed to get my sites downloaded, and pulled scripts to recreate my databases, but they ignored my ticket request to give me access to my database files, so I guess as a final farewell, I got to watch the data for my sites vanish into thin air.

    • Keith T portrait Keith T
    • 2018 August 29th

    My nightmare started yesterday, five domains are down, no help from support yet, can’t FTP to my files, email down too. 15 years with IX, only minor problems, Site 5 said my migration was done last April. Now they show I don’t even have service.

      • Tammy portrait Tammy
      • 2018 September 4th

      I had the same problem. It turns out, it was actually my fault. They migrated things over (apparently did a backup, then restored onto the Site5 server); but, since I got my domain name from another vendor, I had to point the nameservers to the new account. I SHOULD have done it the end of June – but didn’t realize the next step in the process was on me. When I did it last week, it took a couple of days for everything to propagate across the web, so things are starting to work again. The problem is that everything (web sites, emails, etc.) are only current as of the end of June when they did the backup/restore. I lost everything after that because it was still taking place on IXWeb’s server. I have requested that they get a new backup, but haven’t heard from Tech Support for the past 5 days on that issue. Big surprise, right?

    • Karin M portrait Karin M
    • 2018 August 28th

    We were also with IX webhosting for ~ 17 years and got kicked out. Received the same letter as Ed V. Now can’t even find them to get a refund for the 3 year pre-paid subscription. After reading the nightmares below am thankful they fired us. Please include me in the class action suit!

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